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Customer Service Sales

Location:
Taguig, NCR, 1637, Philippines
Posted:
January 03, 2013

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Resume:

Curriculum Vitae of: [pic]

MARILYN C. MARIANO

Residence: #26 Kalayaan Street, Ususan Taguig City

Contact No: 091******** Land phone 369-9344

E-mail: abgr3v@r.postjobfree.com

Career Objective: To work in a prominent and progressive organization where

can I employ my knowledge and absorb on-the-job experiences for the benefit

of both the organization and myself.

November 2010-Present Sales Coordinator

Mix Plant, Inc.( Manufacturer of Bakery Premixes)

Duties & Responsibilities

. Assists in receiving orders from customer thru

phone in, fax and SMS.

. Prepares Sales order and distributes to the

concerned section/department.

. Facilitates the following immediate requests of

clients & coordinates w/ the concerned

department & Technical Sales Representative

like sample requisition, quotations prepared by

TSR, additional orders & hold advance orders.

. Receives & notes down inquiries/data from

potential customers & relays to the assigned

TSR of the area.

. Checks delivery schedule furnished by Warehouse

Dept. versus requested delivery date of the

client on a daily basis. Reports to the Sales

Manager any discrepancies or deviations.

. Performs standard office work including filing,

typing correspondence, processing/transmitting

mails, answering phones and ordering supplies

according to department's needs.

. Prepares daily sales report & submits to Sales

& Marketing Manager.

. Prepares weekly & monthly sales summary report

& submits to the Sales &Marketing Manager.

. Prepares Incentive Bonus Report for Accounting.

. Coordinates delivery problems to the Technical

Sales Rep.and help them resolved the issues.

March 2009-Aug.2010 Area Operation/Operations Assistant

Get Laud! ( Boutique)

Duties & Responsibilities

. Performs specific function in-store operation

w/c includes merchandising display, stocks and

sales monitoring.

. Evaluates performances of Sales Staff and

recommends for their renewal of contract.

. Identifying and maximize fast selling and slow

moving merchandize.

. Performs store visit and checking the whole

operations of each store.

. Assigned in Mall coordination, attending

various meetings with regards to Mall/Tenants

operations concerns.

Mar17, 2008 -April22, 2008 Customer Service Officer

HB Travel ( Travel Agency)

Customer Service Department

Mankhool Road, Dubai

Duties & Responsibilities

. Received calls and assists the clients

regarding hotel accommodation, flight booking,

car rentals inquiry and other customer related

queries.

. Follow up customer's confirmation pertaining to

their request.

. Follow up collections to customer's with credit

agreement.

. Reporting directly to Managing Director.

. Make correspondence such as Introduction

letter, Proposal letter and others.

. Prepares daily, weekly and monthly report.

Jan 2005 - Feb 2008 Telesales / Administrative Assistant

SCAN ASIA OVERSEAS INC. ( importer and distributor

of dairy,milk,juices,olive oil and wine)

Customer Service Department

Makati City, Philippines

Duties & Responsibilities

. Responsible for initiating sales and

maintaining service contacts with customers for

qualifying prospects for purposes of market

maintenance and penetration.

. Conduct telemarketing, which includes direct

telephone selling and servicing of accounts,

analyzing and qualifying customer information.

. Communicate appropriate information to

management, maintaining related records and

customer files.

. In charge in inbound/outbound calls regarding

customer related queries and encoding purchase

order directly to Exact Globe both for Food

Service and Supermarket accounts, offers

special prices and deals, collection follow-up

and handle customer problems, inquiries and

complaints.

. Prepare Proforma Invoices, Credit note, Debit

note and letters as requested.

. Monitor stocks based on a given inventory of

Warehouse thru the system.

. In charge in consolidating a report from all

Telesales for Food Service Purchase Orders

accomplished for the day.

Mar 1997 - Dec 2004 Retail Assistant/Merchandiser

SCAN ASIA OVERSEAS INC.(importer and distributor of

dairy,milk,juices,olive oil and wine)

Retail Sales Department

Makati City, Philippines

Duties & Responsibilities

. Responsible in promoting different products to

Customers, maintaining sales and monitoring

stock at all times both in displays and in

Warehouse and Cold Storage.

. Conducts inventory for the preparation of

making a purchase orders and weekly reports.

. Coordinate directly to Purchaser, Selling area

Supervisors and Managers, In-house displayers

and Receiving clerk and Supervisor.

. Handle various accounts over 20 branches of

Supermarket.

Jan 1993 - Jan 1997 Sales Representative

LA CROESUS PHARMA.( Drug, Liquid Detergent and

Dishwashing)

Sales Department

Quezon City, Philippines

Duties & Responsibilities

. In charge in making purchase orders and

collections in different Supermarket covered,

proper merchandizing of stocks inside the store

and Warehouse.

. Maintain good relationship with the purchasers,

in-store staff including Selling Area

Supervisors and Managers.

Aug 1992 - Nov 1992 Bottle Inspector / Production Operator

INTERPHIL LABORATORIES (Drug Manufacturer)

Penicillin Department

Paranaque City, Philippines

Duties & Responsibilities

. Inspecting bottles along the conveyor to ensure

and protect any medicines before using it in

the productions.

. Performing any job tasks given by the

Supervisor, such as leaflets insertion, filling

tablets/capsules through Filler machine before

going to strips, checking medicines

strips/level passing through conveyor.

Jan 1991 - Jun 1991 Production Operator / Line Leader

TELEFUNKEN SEMI-CONDUCTORS (PHILS.) INC.

Tuner Department

Taguig City, Philippines

Duties & Responsibilities

. Perform the job of station # 6 which is

inserting five assigned components to the PCB

and ensure all components are inserted

correctly and completely from station 1 to 5

before going to Solder Wave machine and pass

through all prepared PCB tuners, in preparation

for quality control checking.

. Ensure that target objectives/quota will meet

up.

SEMINARS / TRAININGS ATTENDED

Jan 1991 Statistical Process Control Course Level II

TELEFUNKEN SEMI-CONDUCTORS (PHILS.) INC.

Taguig City, Philippines

Feb 2003 Enhancing Personality & Professional Development

SCAN ASIA OVERSEAS INC.

Makati City, Philippines

Aug 2003 Sales Management Training

Makati City, Philippines

Feb - Mar 2005 Telemarketing and Customer Service Made Easy

Makati City, Philippines

July 28-Aug 8, 2008 How to be an effective and efficient Call

Center Agent

Excelasia Training Center, Makati City

May 25, 2011 Current Good Manufacturing Practices ( cGMP)

Rosehall Management Consultants, Inc.

SKILLS

. Microsoft Excel, Word, and Powerpoint

. Exact Software

. Internet Browsing

. POS

EDUCATIONAL QUALIFICATION

. Bachelor of Science in Medical Technology

De Ocampo Memorial College, Philippines

1987 - 1990

. Secondary

Pateros Catholic School

1981 - 1987

PERSONAL DETAILS

Nationality : Filipino

Age : 40 years old

Birth Place : Taguig City, Philippines

Birth Date : 23rd December 1970

Civil Status/Children : Married/3

REFERENCES

Available upon request. All information provided is verifiable.

WORK EXPERIENCE



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