Human Resources Generalist/Manager/Office Manager/Quality Control

Melissa R. Martin

**** ******* *****

Perry, Ohio 44081

*Cellular: 440-***-****

Home: 440-***-****

OBJECTIVE: To obtain a position in the Human Resources (i.e. Manager, Recruiter, Trainer, Generalist), Quality Control,

Compliance or Office Management field within an established organization that will allow the opportunity to use

my diverse skills while offering a challenge and potential for advancement.

EDUCATION: Thomas W. Harvey High School, Painesville, Ohio, 1987 Graduate

University of Cincinnati, Cincinnati, Ohio, 1/88-1/89

COMPUTER SKILLS: Word, Excel, Powerpoint, Access, Lotus Notes, Quickbooks, AS 400, ADP Payroll, ADP HR Profile,

Paychex, E-Time, Cerdian, Integral, Pay-Pers, PHA Web, Internet, EIV

CERTIFICATIONS: HQS Inspector, HCV Executive Management, HCV Specialist & Public Housing Specialist, HCV QC

Audit Tools, Family Self Sufficiency, HCV Financial Management & Reporting

EXPERIENCE:

6/2010 – 1/2013 Lake Metropolitan Housing Authority Painesville, OH

HCVP Manager

Responsible for the day to day administration of the HCV Department, including FSS and HQS departments,

consisting of eight member staff. Monthly processing of VMS reporting to HUD. Monthly CAP reporting &

OIG closeouts. Resolution of landlord and tenant issues. Creation of Standard Operating Procedures (SOP’s) and

responsible for LMHA Administrative Plan revisions and policy changes. Oversight of bi-weekly payroll for HCV

department. Managing departmental budget. Oversight of internal quality control/auditing process. Review files

for accuracy and to assure compliance with HUD regulations, implemented SOP’s and Administrative Plan.

Conducts bi-weekly departmental meetings. Direct the investigation of fraud within HCV department.

4/2009 – 6/2010 Lake Metropolitan Housing Authority Painesville, OH

HCV/Public Housing Assistant Manager

Responsible for quality control for the Housing Choice Voucher Program and Public Housing. Auditing the

Certification Specialists and the Public Housing Assistants work to assure compliance with HUD, LMHA

Administrative Plan and ACOP is met. Conduct Quality Control Inspections to confirm that the HCV Inspectors

are performing job duties appropriately. This position is responsible for assuring that compliance is met in both

programs. It is my responsibility to monitor the SEMAP (Section 8 Management Assessment Program) rating.

Provide management assistance to both programs. Responsible for fraud investigations.

1/2008 – 4/2009

HCV/Public Housing Coordinator

• Newly created position assisting Program Manager and Public Housing Manager with allegations/investigations,

informal hearings/informal reviews, auditing of files and other HCV and PH duties.

6/2007 – 1/2008

Section 8 Interviewer/Certification Specialist

• Conduct interviews and administer HCV program for eligible Lake County residents through agency

which is overseen by HUD (Housing & Urban Development)

3/2007 – 5/2007 Lake Metropolitan Housing Authority Painesville, OH

Public Housing Clerk (temporary assignment through Career Tech)

• Transfer files to new filing system making sure all documentation is according to policy

12/2005 -11/2006 Bescast, Inc. Willoughby, OH

Human Resources Generalist

• Process hourly (weekly) and salaried (bi-weekly) payrolls for approximately 220 employees

• Report generation and compilation of payroll and employee data

• Create and administer policies and procedures

• Conduct employee investigations

• Recruiting of salaried and hourly employees

• Process new hires- (reference checks, drug screens, background checks, etc)

• Conduct new hire orientations

Melissa Martin – Resume

Page Two

• Administer and manage Worker’s Compensation claims/files

• Administer employee benefit plans, including 401k program

• Administer employee disciplinary actions, including terminations

• Administer Hourly Employee Attendance Program

10/2005 -11/2005 Arrow Electronics-Power & Signal Solon, OH

Human Resources Consultant (contract assignment through Adecco)

• Administer 2005 Culture Survey for all Power & Signal group

• Facilitate and complete open enrollment process for Solon and Warrensville Hts. Facilities

• Recruitment of all warehouse employees via iRecruiter 5.3 (internet-based recruiting system)

• Process new hires- (reference checks, drug screens, background checks, etc)

• Act as Human Resources central point-of-contact for Melville, New York Headquarters

5/2004 -3/2005 Core Systems, LLC Painesville, OH

Human Resources Generalist/Plant HR Manager

• Recruitment & interviewing of hourly and salaried manufacturing personnel

• Utilize contacts at various employment agencies to accommodate staffing needs

• Conduct new hire orientations

• Process all new hire paperwork

• Input and maintenance of ADP System

• Input and maintenance of E-Time System for manufacturing personnel

• Administer all Employee Benefits Programs and act as liaison between all insurance carriers

• Compose new policies and procedures

• Manage Attendance Points Policy

• Issue appropriate course of action/discipline pertaining to Attendance Policy

• Administer all disciplinary action to all production employees and plant Supervision

• Manage Worker’s Compensation program

• Process Unemployment claims and Employment verifications

• Process Termination/COBRA paperwork

• Provide support & guidance to 11 Plant Supervisor’s, Production Manager & Plant Manager

• Provide counseling and assistance to all Core Systems employees

9/2003-12/2003 Cres Cor (Union facility) Mentor, OH

Sr. Human Resources Generalist (temporary assignment through Randstad)

Manage a working and functional Human Resource Department while the fulltime Generalist is on Maternity

leave. Perform all duties of the HR professional in the company including, but not limited to: benefits

administration, worker’s compensation, unemployment, policies and procedures, employee relations, COBRA,

OSHA, attendance, training. Wellness Program progress, advertising, applicant screening & interviewing, hiring,

orientations, counsel with Union Reps regarding disciplinary action and any other HR matters that may need to be

addressed.

2/2002 -5/2003 Coe Manufacturing Co. (Union facility) Painesville, OH

Human Resources Generalist

• Recruiting

• Manage Worker’s Compensation program – file FROI on-line to OBWC, work with MCO (Gates McDonald)

& BWC in claims progression and resolution

• Administer all Employee Benefit Programs & act as liaison between all insurance carriers

• Administer Hourly/Salaried Pension Plan and 40k Program

• Participate in Benefit Program Contract negotiations

• Manage and maintain BeneLink System (New England Financial on-line)

• Input and maintenance of ADP/ADP HR Profile system

• Process Unemployment claims & employment verifications

• Administer & process all paperwork regarding Union bumping, bidding, layoff and recall procedures

• Participate in Grievance Meeting with Union Reps, union President & HR Director

• Act as point of contact for any/all employee issues

• Provide support to HR Director pertaining to various projects/issues

• Manage all Company functions (picnics, awards, etc)

• Supervise (3) member cleaning crew

Melissa Martin – Resume

Page Three

4/2001 -11/2001 Northcoast PCS Independence, OH

Human Resources Administrator

• Conduct new hire orientations

• Administer all benefit plans

• Manage Worker’s Compensation claims

• Process Unemployment claims

• Maintain HRIS records and compile departmental reports

• Complete all background checks and administer drug screening process

• Recruiting and interviewing of candidates

• Serve as key role in selection of employment agencies and recruiting firms

• Provide employee assistance.

11/2000-2/2001 Servisair Cleveland, OH

Benefits Administrator

12/1999-11/2000 CoreComm Garfield Hts., OH

Office Administrator (Temporary Assignment through Office Team)

12/1994-1/2000 Brandon Consulting Group Painesville, OH

Office Manager

7/1997-11/1997 Kelly Services Mentor, OH

Supervisor

11/1996-7/1997 STERIS Corporation Mentor, OH

Human Resources Coordinator

10/1991-10/1996 Avery Dennison (STD) Painesville, OH

Benefits/Human Resources Administrator

Environmental, Health & Safety Administrator

Human Resources Secretary

Accomplishments:

Implemented more cost effective Safety/Eyeglass Program @ COE Manufacturing, union approved

Brought company Zee Medical cabinets to all facility buildings @ COE Manufacturing

Implemented and completed conversion of 401k Administrator, Short Term Disability Carrier, & Medical/Dental Carrier

Initiated implementation of E-Time System for all locations for company cost savings @ COE

Initiate & streamlined Job Bidding process @ Core Systems

Recruited and replaced large “temporary” base of employees @ Core Systems

***References Furnished Upon Request***

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