***, ****** ***** 786*******

Aligole Jhansi E-mail

284002 abgqej@r.postjobfree.com

Mohd Imran Ansari

Objective To work with highly reputed organization in order to

understand the working procedures and business environment

and to boost my career and to develop myself as an entity.

Strength My self determination headed with confidence to achieve my

goal.

Professional Master of Business Administration (International Business)

Qualification from Institute of Management Studies, University of Lucknow,

Lucknow. 2004-2006

Education B.Sc. (Micro Biology) from Bundelkhand University with 1st

Division

2001 Intermediate from UP Board Allahabad with 2nd Division

1999 10th from I.C.S.E. Board New Delhi with 1st Division .

Professional

experience CL Educate Ltd (Uttar Pradesh) Nov 2013 to Nov 2014

State Coordinator SGSY II Uttar Pradesh

Managing Assigned Centers for Project related queries.

Inspecting Hostels & Center

Driving a team of center managers, faculties and mobilizers.

Fulfilling Project based deliverables.

Coordination between Finance, HR and operations team.

Placement of Students under training.

Quatrro Global Services (Gurgaon) (Oct 2012 to Aug 2013)

Real Time Monitoring( Avaya)

Publishing RT Reports and Day Wise summary

Monitoring Reports and frequency

Addressing Real time Issues

Coordination with Operations for Service delivery

Scheduling and CHC monitoring

Supportmart Technical Services, Gurgaon (May' 2012 to 12 Sep

2012)

Team leader - WFM

Dialer Management( E Cezentrics and Drishti)

Managing a team of RTM Executives

Monitoring Reports and frequency

Addressing Real time Issues

Managing Charging Team for payment processing on various

terminals

Coordination with MIS team and Operations for Service

delivery

Scheduling and CHC monitoring.

Azka Enterprises, Jhansi Uttar Pradesh( 4th Jan 2011 to April

2012)

WFM (AM)

Handling a team of MIS executives

Validating MIS reports for Attendance, performance and Payout

Monitoring Delivery within TAT.

Interacting with Client for updates

Escalating Issues effecting productivity.

Hiring new executives and training.

Intelenet Global Services

Sr. WFM Analyst (9th Feb 2009 to 2nd Dec 2010)

Key Responsibilities : Dialer Management (IEX and CMS); RTA

Rostering; Compliance management; Client Reporting;

Scheduling, Performance Analysis, Data Analysis ;Training new

hires and mentoring and analyzing their productivity

WIPRO BPO Ltd.

WFM Analyst (4th Feb 2008 to 4th Feb 2009)

Key Responsibilities : Dialer Management(CMS); RTA,

Compliance management; Client Reporting;

Training New hires and mentoring.

Languages English, Hindi & Urdu

Extracurricular Actively Participated in Youth festival Organized by

activities Bundelkhand University, Jhansi(UP). &

Represented College Team in Football & Table Tennis

NCC 'C' Certificate awarded

Hobbies Listening Music, Traveling, Meeting People.

Personal Father's Name : Mr. Abrar Ahmed

Information Mother's Name : Mrs. Jamila Begum

Date of Birth : 8th June 1983

Nationality : Indian

Sex : Male

Date:

Place:

(Mohammed Imran Ansari)

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