Contact Address: FE-**, Shivaji Enclave

Rajouri garden

New Delhi- 110027

Phone : 098********

E-Mail : abgq7h@r.postjobfree.com

RAJNEESH KUMAR

PROFESSIONAL SUMMARY:

Assistant Manager NOC with 15 years of experience in Networking domain and managing 24x7

backbone global network operation center . Experience in incident management, problem

management and change management activity with . Good knowledge of cisco routers, switches

and transmission equipment . We manage backbone network spread across the globe and provide

data, voice, Ethernet,dsl services to our customers. We also manage wholesale internet backbone

network and manage peering with all tier-1 internet provider.

Experience: 15 year?s

PROFESSIONAL EXPERIENCES:

? Orange Business Services Solutions India Pvt. Ltd.

? Assistant Manager NOC (April?2011?Till date)

? Team Leader Global Network Control (May?2007?March?2011)

? Sr. Engineer Core Network (Jul?2005-April?2007)

Job Responsibilities :

1. Responsible for round the clock upkeep of the backbone network of Orange business

Services.

2. Operations management : Coach, train and develop staff on current and future

operational/network requirements and ensure team proficiency in 24 x7 surveillance of our

network

3. Service excellence and improved customer satisfaction : Execute, trigger and follow up all

required actions to restore normal services. Also responsible for the fulfillments of SLA.

4. Timely incident notification : To ensure that all requisite ?customer? entities within the

company are advised of outage and repair status.

5. Operational excellence: Constantly monitor and guide team towards compliance to

procedures, performance targets and overall KPIs set for the Department. Support in

implementing initiatives performance enhancing initiatives

6. Enforce process controls: Enforce adherence to company policies, processes and procedures

to eliminate non-compliance

7. Staff engagement: Conduct employee performance reviews in accordance with the HR

policies.

Projects management: Actively participate on Network related Projects planning and

8.

implementation

9. Escalation Management: Handling a role of NOC Duty manager to support all internal /

external stakeholders during major incidents or network crisis. Take Ownership for all issues

escalated to Managers until their full restoration.

10. Problem management: Provide Reports, solutions and recommendations other Operational

support entities following major network outages / incidents/RCA and SIP analysis

11. Participate in hiring and selection decisions and defining team sizing, structuring and

scheduling.

2. Punj Lloyd Ltd. New Delhi, India?Dy. Manager (Jul?2004?Jul?2005)

Responsibilities: Managing network infrastructure, server, Lan, Wan, Vendor management.

Managing different remote sites of Pun Lloyd.

3. SITA (Societe internationationale de Telecommunications Aeronautiques) New Delhi. Field Service Engineer (Feb?2003-

Jul?2004). Working desktop and infrastructure support of all international airlines connected to their host through SITA

network.

Responsibilities: Installation, support of router, modem and lease lines connected to all the

airlines and their desktop.

Moneyline Telerate (Indian Quotation systems) New Delhi, India ? Customer service Engineer

4.

(April?2002 ? Feb?2003). Working for Moneyline Telerae a financial news agency.

Responsibilities: Troubleshooting Networks, Customer Support, Configure and implement multi-

platform networks, maintains twenty-five lease lines, five ISDN lines, ten MLDN lines, VSAT.

Millennium Techno systems Ltd. New Delhi, India ? Network Engineer (Oct?2000 ? Feb?2002)

5.

Responsibilities: WAN/LAN architecture Design. Configure and implement multi-platform

networks. Proposal presentations to customers. Consulting on WAN/LAN deigns based on Cisco

products. Troubleshooting Networks.

Network solutions Limited, New Delhi, India - Systems Engineer (april?99 ? OCT 2000)

6.

Responsibilities: LAN / WAN architecture Design, Configure and implement multi-platform networks.

Troubleshooting Network, Product Demonstrations

TECHNICAL SKILLS

Routing Protocols : RIP, OSPF, IGRP, EIGRP and BGP

Routers : Cisco GSR 12k,ESR 10k,7600,3600,2500,

Switches : Cisco 2900, 1900, Cabletron ss6000, Smart work group, esx1320, FN10,

ELS10-26, ELS10-27, 3COM 1100,3300 Network Switches

Passport : Nortel passport 7000/15000 series

Optical: DWDM Ciena, Nortel ADM

Network Management : HPOV

CERTIFICATIONS

Cisco Certified Network Associate (CCNA)

Cisco Certified Network Professional (CCNP)

Six Sigma Green Belt

Information Security Management Systems Auditor/Lead Auditor Training (BS ISO/IEC 27001:2005)

Trainings

Situational Leadership II Workshop

Management Development Program

Education:

Bachelor of Engineering in Electronics & communication from Manipal Institute of technology, Mangalore

University. ? 1998

: 19th February 1975

Date of Birth

Nationality : Indian

Passport No. : J4366330 ( valid till 11/10/2020)

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