Norman Stanley **** Charles Street Baton Rouge, LA 70805 abgpwe@r.postjobfree.com Cell Phone: 225-***-**** Home Phone: 225-***-**** Objective: Seeking an opportunity to work with a company to further my Skills & Goals In The computer Technology Industry by providing excellent levels of computer repair, troubleshooting, installation of hardware and software, and customer service to the company. Skills: Troubleshooting, mapping printers, computer hardware installation, networking, data back up and restore with Local Data Move Tool, Installing software with SM Tools and Esupport, setting up peripherals, wiping hard drives, customer service, Microsoft Word, PowerPoint, Excel, Outlook, Windows XP, and Windows 7 Education • August 2006-July 2007, Attended Baton Rouge School Of Computers, Baton Rouge, LA • Graduated March 2009 from ITI Technical College, Baton Rouge, LA • Information Technology Associate Degree Work History 12/2011- 11/2012: SA IT - Services Roswell, GA Computer Refresh Technician • Schedule desktop/laptop refresh installs • Back up data/Restore data • Technical Support • Install software • Wipe hard drives • Imaging computers • Map printers to computers • Assemble monitors • Set up peripherals • Customer service • Track computer equipment 12/2010 –11/2011: Unisys - Baton Rouge, LA Computer Refresh Technician • Take inventory on old and new computers • Disconnect old computers • Set up new computers • Data migration • Set up printers on computers • Troubleshoot computers • Assist with technical support 3/2008 –3/2009: Capital Area Corporate Recycling Council - Baton Rouge, LA Computer Technician Intern • Hardware installation • Wipe hard drives • Image computers • Test computer RAM • Software installation 2/2005 –6/2009: Hollywood Casino - Baton Rouge, LA Lead Count Clerk • Collections and accounts of casino revenue • Operator of Computer and currency counting equipment • Preparation of funds and reports for state audit processing • Sign restricted keys in and out of key watch • Perform procedures under the Internal Controls of The State Police