Tammy Powers

*** ******* ****** **., # ** - Florissant, MO 63031 abgpt2@r.postjobfree.com -

314-***-****

My career objective is to obtain a full-time secure position with a highly reputable company, where I can

contribute to the continued growth and success of the company.

WORK EXPERIENCE

Prior Authorization Representative

Express Scripts - St. Louis, MO - July 2013 to Present

Primary Responsibilities: Review requests from doctors and pharmacists to determine whether medication

coverage and prior authorization can be given by screening and reviewing requests based on benefit plan

coverage and clinical criteria; Provide information to clients, participants, pharmacists and doctors regarding

participants pharmacy benefit, drug coverage and provide accurate procedures for medication exceptions;

Facilitate resolution of drug coverage issues and pro-actively address, research and resolve issues while

maintaining accurate and complete documentation of all inquiries; Collaboratively work with other associates

and supervisors to ensure that patients are experiencing an exceptional customer service experience; Process

requests and responses for prior authorization utilizing Microsoft Access software; Communicate approval or

denial of requests; Prepare and send requests to internal and external medical directors and pharmacist for

coverage review; Communicate the approval or denial to the originator of the request; Provide inbound/

outbound calls to support the Prior Authorization and coverage review team, giving superior attention to the

resolution of customer issues.

Sales

Prudential McLaughlin - St. Louis, MO - March 2005 to December 2009

Primary Responsibilities: Acquired residential listings; negotiate the commission percentage rate; establish a

fair and accurate asking price for said property; make suggestions to clients as to how to prepare their

properties for sale; create an effective marketing plan and strategy; communicate to property owners/buyers

what documents are required to complete a successful sale; due diligence; act as a liaison between title

company, buyer, and inspectors to ensure a smooth and seamless transaction; collect and compile data for

closings; contract preparation; prepared correspondence and documents; proofing of correspondence,

contracts and documents.

Consumer Banking Specialist

PNC Bank - St. Louis, MO - May 2007 to October 2007

Primary Responsibilities: Acquire new customers, retention and renewal of current customers; Generate and

expand customer relationships through profiling, telephone consulting, and outside sales; Complete new

account setup's in a timely manner;

Professionally assisted with account reconciliation & researched account era's; Originate, build and process

consumer loans, including home equities; secure and unsecured loans; Consistently cross-sold bank services;

Traveled to businesses to introduce, promote, and sell National City's services and products; Managed a

pipeline; followed-up with customers to meet their needs and increase revenue; Successfully planned and

conducted on-site banking workshops.

Call Center Representative

Verizon Wireless - Chesterfield, MO - October 2003 to July 2006

Primary Responsibilities: Take inbound calls to assist customers with billing inquiries and disputes; Research

and resolve billing issues in a timely manner; Utilized computer software and programs to thoroughly provide

technical assistance with issues including cellular and wireless service, personal data assistants, and air cards

for laptop computers and internet access; Meticulously trained new employees; Sold cellular services and

accessories; Consistently provided exceptional customer service internally and externally.

EDUCATION

AA

St. Louis Community College - Florissant, MO

SKILLS

Microsoft suite/applications; Detailed oriented; Assertive; Financial acumen ; Proactive; Strong work ethic;

Excellent oral/written communication; Thorough and conscientious; Adaptable; Outstanding self- management

skills; Consultative selling; Expertise in areas of customer renewal, customer retention and customer

acquisition.

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