Qualifications
I have a Top Secret clearance and 20 years' experience testing and
documenting complex software.
Skill Set
MICROSOFT WORD Adobe Acrobat Professional
Microsoft PowerPoint 20 Adobe FrameMaker
years 12 years
Microsoft Outlook Online Help Systems
12 years 2 years
Microsoft SharePoint Rational ClearCase
5 years 2 years
Microsoft Excel Rational RequisitePro
5 years 2 years
Microsoft Visio Rational ClearQuest
2 years 1 year
SnagIt Rational ClearQuest Designer
6 years 1 year
UNIX vi editor Rational Rose
2 years 1 year
Work Experience
ENGILITY / LOGIS-TECH (CONTRACTOR FOR U.S. MARINE CORPS)
STAFFORD / MANASSAS, VIRGINIA
FUNCTIONAL ANALYST / DOCUMENTATION SPECIALIST
2010 - 2014
. Suggested design changes to the Oracle-based software used to validate
and store IUID data.
. Documented all software requirements and traced each requirement to a
specific software release.
. Wrote test scripts and tested software functionality to ensure that
all requirements were met.
. Wrote software user manuals consisting of step-by-step procedures,
graphics, and screen shots.
. Created PowerPoint presentations for executive briefings and user
training.
. Used SharePoint to maintain version control and publish SDLC
documents.
VICKERS & NOLAN ENTERPRISES (Contractor for U.S. Marine Corps)
Stafford, Virginia
Technical Writer
2010
. Edited and published classified documents dealing with military
intelligence.
. Tested and wrote a suite of documentation for new software: software
test plan, requirements traceability matrix, software user manual,
quick reference manual, and system design document.
NETSTAR-1 (Contractor for U.S. Army)
Lanham, Maryland
Documentation Coordinator / Software Tester
2007 - 2009
. Wrote paper-based documentation and online help for a Web-based
application used by the U.S. Army and other military branches to
acquire and manage munitions.
. Created templates and standards and edited all documentation for
adherence to standards.
. Created PowerPoint presentations for executive briefings and user
training.
. Tested new software features, reported bugs and inconsistencies,
recommended design changes, and documented new features in an
extremely fast-paced Agile Scrum environment.
APPTIS (Contractor for U.S. State Department)
Bethesda, Maryland
Technical Writer / Requirements Analyst
2004 - 2006
. Documented internal procedures and created reports to help achieve a
Level 3 CMMI certification.
. Created and maintained all templates and training materials used by
the Requirements Team.
. Wrote the Style Guide for the Documentation Team.
. Wrote procedures for the passport issuance software used by the U.S.
State Department.
. Tested and rewrote more than 50 out-of-date use cases to help pass an
IV&V audit.
. Tested the ClearQuest schema used to report and track requirements and
software defects.
. Served as the software analyst on the ClearQuest Configuration Control
Board (CCB).
NATIONAL ARCHIVES & RECORDS ADMINISTRATION
College Park, Maryland
Technical Writer / Editor
2004
. Converted existing documentation from their old format into newly
created templates.
. Edited technical documentation for consistency, grammar, punctuation,
and formatting.
CIENA
Linthicum,
Maryland
Technical Editor
2003 -
2004
. Edited technical documentation and training materials for 20 authors
in remote locations.
. Created CDs of finished documents for a vendor to print and proofread
the published hard copies.
. Released documents into the Agile Configuration Management (CM)
control system.
HUGHES NETWORK SYSTEMS
Gaithersburg, Maryland
Senior Technical Writer / Editor
2000 - 2002
. Wrote installation manuals, user manuals, and system documentation for
broadband technology.
. Created graphics and captured images of software screens to illustrate
concepts and procedures.
SYSTEM SOFTWARE ASSOCIATES
Chicago, Illinois
Senior Instructional Designer / Team Editor
1992 - 1997
. Defined all styles, standards, templates, and departmental procedures.
. Created project plans for all documentation deliverables.
. Created user guides, instructor guides, PowerPoint presentations, and
exercise guides that relied on a pre-loaded database for
manufacturing, supply chain and financial software.
. Wrote and published training materials that were translated into 20
different languages.
. Hired, trained, and supervised a team of six instructional designers.
. Edited and measured the quality of all training materials for
adherence to styles and standards.
AT&T
Lisle, Illinois
Technical Writer
1991
. Wrote and tested user guides for telecommunications hardware and
software.
INFOTEC DEVELOPMENT (Contractor for U.S. Air Force)
Colorado Springs, Colorado
Instructor / Subject Matter Expert
1989 - 1990
. Trained Air Force officers in satellite operations using classroom
instruction and simulated data.
. Ensured the technical accuracy of training materials and step-by-step
procedures.
Senior Instructional Designer
1987 - 1989
. Designed and developed Computer Based Training (CBT) lessons,
including: outlines, scripts, objectives, pre-tests, practice
exercises, and graphics and video storyboards.
. Generated the program logic necessary to produce interactive lessons
on a UNIX network.
. Trained and supervised other instructional designers, helping to gain
a promotion for my assistant.
LOCKHEED MISSILES & SPACE (Contractor for U.S. Air Force)
Sunnyvale, California
Satellite Engineer
1985 -
1987
. Commanded, monitored, and analyzed the health of the first generation
of GPS satellites.
. Created training materials for the second generation of GPS satellite
hardware and software.
Education, Training and Achievements
. B.A. DEGREE IN MATHEMATICS WITH A MINOR IN ECONOMICS FROM EASTERN
ILLINOIS UNIVERSITY, 1985
. "Chicago Manual of Style Comes to Washington" seminar at the
Smithsonian Institute, 2004
. Washington, DC Chapter of the Society for Technical Communication
(STC) Judge, 2009
. Completed a course in HTML and designed and published numerous
websites, 2001 - 2012