Qualifications

I have a Top Secret clearance and 20 years' experience testing and

documenting complex software.

Skill Set

MICROSOFT WORD Adobe Acrobat Professional

** ***** ** *****

Microsoft PowerPoint 20 Adobe FrameMaker

years 12 years

Microsoft Outlook Online Help Systems

12 years 2 years

Microsoft SharePoint Rational ClearCase

5 years 2 years

Microsoft Excel Rational RequisitePro

5 years 2 years

Microsoft Visio Rational ClearQuest

2 years 1 year

SnagIt Rational ClearQuest Designer

6 years 1 year

UNIX vi editor Rational Rose

2 years 1 year

Work Experience

ENGILITY / LOGIS-TECH (CONTRACTOR FOR U.S. MARINE CORPS)

STAFFORD / MANASSAS, VIRGINIA

FUNCTIONAL ANALYST / DOCUMENTATION SPECIALIST

2010 - 2014

. Suggested design changes to the Oracle-based software used to validate

and store IUID data.

. Documented all software requirements and traced each requirement to a

specific software release.

. Wrote test scripts and tested software functionality to ensure that

all requirements were met.

. Wrote software user manuals consisting of step-by-step procedures,

graphics, and screen shots.

. Created PowerPoint presentations for executive briefings and user

training.

. Used SharePoint to maintain version control and publish SDLC

documents.

VICKERS & NOLAN ENTERPRISES (Contractor for U.S. Marine Corps)

Stafford, Virginia

Technical Writer

2010

. Edited and published classified documents dealing with military

intelligence.

. Tested and wrote a suite of documentation for new software: software

test plan, requirements traceability matrix, software user manual,

quick reference manual, and system design document.

NETSTAR-1 (Contractor for U.S. Army)

Lanham, Maryland

Documentation Coordinator / Software Tester

2007 - 2009

. Wrote paper-based documentation and online help for a Web-based

application used by the U.S. Army and other military branches to

acquire and manage munitions.

. Created templates and standards and edited all documentation for

adherence to standards.

. Created PowerPoint presentations for executive briefings and user

training.

. Tested new software features, reported bugs and inconsistencies,

recommended design changes, and documented new features in an

extremely fast-paced Agile Scrum environment.

APPTIS (Contractor for U.S. State Department)

Bethesda, Maryland

Technical Writer / Requirements Analyst

2004 - 2006

. Documented internal procedures and created reports to help achieve a

Level 3 CMMI certification.

. Created and maintained all templates and training materials used by

the Requirements Team.

. Wrote the Style Guide for the Documentation Team.

. Wrote procedures for the passport issuance software used by the U.S.

State Department.

. Tested and rewrote more than 50 out-of-date use cases to help pass an

IV&V audit.

. Tested the ClearQuest schema used to report and track requirements and

software defects.

. Served as the software analyst on the ClearQuest Configuration Control

Board (CCB).

NATIONAL ARCHIVES & RECORDS ADMINISTRATION

College Park, Maryland

Technical Writer / Editor

2004

. Converted existing documentation from their old format into newly

created templates.

. Edited technical documentation for consistency, grammar, punctuation,

and formatting.

CIENA

Linthicum,

Maryland

Technical Editor

2003 -

2004

. Edited technical documentation and training materials for 20 authors

in remote locations.

. Created CDs of finished documents for a vendor to print and proofread

the published hard copies.

. Released documents into the Agile Configuration Management (CM)

control system.

HUGHES NETWORK SYSTEMS

Gaithersburg, Maryland

Senior Technical Writer / Editor

2000 - 2002

. Wrote installation manuals, user manuals, and system documentation for

broadband technology.

. Created graphics and captured images of software screens to illustrate

concepts and procedures.

SYSTEM SOFTWARE ASSOCIATES

Chicago, Illinois

Senior Instructional Designer / Team Editor

1992 - 1997

. Defined all styles, standards, templates, and departmental procedures.

. Created project plans for all documentation deliverables.

. Created user guides, instructor guides, PowerPoint presentations, and

exercise guides that relied on a pre-loaded database for

manufacturing, supply chain and financial software.

. Wrote and published training materials that were translated into 20

different languages.

. Hired, trained, and supervised a team of six instructional designers.

. Edited and measured the quality of all training materials for

adherence to styles and standards.

AT&T

Lisle, Illinois

Technical Writer

1991

. Wrote and tested user guides for telecommunications hardware and

software.

INFOTEC DEVELOPMENT (Contractor for U.S. Air Force)

Colorado Springs, Colorado

Instructor / Subject Matter Expert

1989 - 1990

. Trained Air Force officers in satellite operations using classroom

instruction and simulated data.

. Ensured the technical accuracy of training materials and step-by-step

procedures.

Senior Instructional Designer

1987 - 1989

. Designed and developed Computer Based Training (CBT) lessons,

including: outlines, scripts, objectives, pre-tests, practice

exercises, and graphics and video storyboards.

. Generated the program logic necessary to produce interactive lessons

on a UNIX network.

. Trained and supervised other instructional designers, helping to gain

a promotion for my assistant.

LOCKHEED MISSILES & SPACE (Contractor for U.S. Air Force)

Sunnyvale, California

Satellite Engineer

1985 -

1987

. Commanded, monitored, and analyzed the health of the first generation

of GPS satellites.

. Created training materials for the second generation of GPS satellite

hardware and software.

Education, Training and Achievements

. B.A. DEGREE IN MATHEMATICS WITH A MINOR IN ECONOMICS FROM EASTERN

ILLINOIS UNIVERSITY, 1985

. "Chicago Manual of Style Comes to Washington" seminar at the

Smithsonian Institute, 2004

. Washington, DC Chapter of the Society for Technical Communication

(STC) Judge, 2009

. Completed a course in HTML and designed and published numerous

websites, 2001 - 2012

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