JESSICA A. WILHELMSEN

**** ***** ***** **.

Apollo Beach, FL 33572

813-***-**** (Home) 813-***-****(Cell) / abgpk1@r.postjobfree.com

ACADEMIC SUPPORT SERVICES WORKER

Support Services Worker with more than 15 years of trainings and experience; provided administrative support and

management, educational services and client-related services within the academic arena.

Well-built administrative, development and organizational strengths for confidential services. Mature in discretion and

judgment, with proven success in keeping thorough and accurate records and coordinating projects. Skilled at prioritizing

workloads and multi-tasking within a fast-paced environment to ensure excellence in sustained deadlines that are

consistently met.

AREAS OF EXPERTISE

Dependable and Reliable Effective Written and Verbal Communication Skills

Collaborative Teamwork Understanding of Individual & Group Human Behavior

Data Collection and Analysis Ability to Assess Client Needs

EDUCATION

University of Wyoming, Laramie, Wyoming

Bachelor of Arts, Psychology & Elementary Education, 2012

GPA: 3.7

EXPERIENCE HIGHLIGHTS

Administrative and Management

• Facilitated Communication in order to minimize miscommunication and encourage cooperation.

• Supervised and evaluated employee’s, assisted in interviewing and hiring of new employees, developed reports,

maintained accounts/purchasing, balanced budgets and receipts, developed schedules, organized and maintained

human resource protocols and procedures for school employees, kept-up-to date employee records and

certifications for accreditations.

• Assisted Director with daily operation of school while also providing support in trainings for school improvement

planning and goal setting.

• Managed crisis issues and implemented resolution strategies for environmental safety.

• Administered career assessments to incoming students; developed reports for internal and external organizational

use.

• Worked with counselors and therapist in monitoring behaviors for monthly progress reports.

• Collaborated and supported in interventions made when initiating a youth’s treatment plan.

• Participated in various MDTs and IEPs.

• Developed and maintained a data base of student Woodcock Johnson scores and demographics.

• Evaluated and analyzed Woodcock Johnson scores for development of school and facility profile.

• Spearheaded school data collection to make sure information is submitted for Wyoming Department of Education,

California Department of Education, NCA and JCAHO accreditations.

• Assisted Director in providing trainings for school improvement planning and goal setting.

• Provided quality academic services by collaborating effectively with school and facility team.

• Maintained confidentiality and upheld HIPPA laws.

• Developed, organized and participated in yearly summer program activities.

• Participated in the recruitment of new employees during job fairs, campus invites and community events.

• Lead tours for prospective employees and new employees.

• Trained new teachers’ aides, office manager and summer mountain bike instructor.

• Proficient in Microsoft office XP, excel data sheet etc. 65 wpm

• Coordinated and communicated Road conditions/accidents- State Patrol: Engineers

• Managed various technology for dissemination of information: Radio broadcasts, Visual Message Signs.

• Closed out Dental office upon dentist retirement.

• Client Management: Patient care, scheduling, insurance processing, account management, dental assistant duties.

Teaching

• Taught 1st- 12th grade English and Technology to at-risk youth using specialized intervention programs.

• Evaluated students’ performance lexile and reading comprehension abilities.

• Wrote and managed curriculum geared to specific grade and cognitive level.

• Incorporated career skills into the language arts and technology curriculum using various mediums; Adobe

software, Micro-soft Office, Film making software using both IBM and MAC.

• Provided academic advising to students regarding course selection, graduation degree and career interests.

• Evaluated and informed students of their progress in regards to the course objectives in a timely manner.

• Collaborated with professionals in other fields in arrangement of field trips and guest speakers for classroom.

• Represented campus at meetings.

• Provided one-on-one tutoring and assistance for students.

• Developed summer schedule for yearly campus/facility camping and summer school activities and trips.

• Organized and lead summer mountain bike trip 2012 and 2013.

•

Accomplishment

• President of Certifying Youth care Workers for Wyoming (WYACYCP). Certification processing, newsletters,

organization of yearly conference, conference host.

• Wrote a Work force grant to attend 2009 International Conference in Tampa Florida. Received and attended.

• National Delegate for CCYB: Certification Board of Child Youth Care Professionals.

• Wrote Summer Guideline for facility summer program that saved agency from major lawsuit.

• Newel Sargent Award 2009 & 2011

• Full Tuition Payments for 3 semesters from Cathedral Home for Children for being a valued employee.

Employment History

Teacher 1st and 2nd Grade, (Oct. 1st 2013-Current) Hillsborough County School District, FL (2013-

2015)

Teacher 4th-12 English & Technology,(August 2012-2013) Cathedral Home for Children, Laramie,

WY

Student Teacher 2nd Grade, (Jan 2012-August 2014) Rossman Elementary, Cheyenne WY

Administrative Assistant(June 2009-June 2011), Cathedral Home for Children, Laramie, WY

Youth-worker: Deaf and Hard of Hearing Cottage (June 2011-Jan 2012, Cathedral Home for

Children, Laramie, WY

Communication Dispatcher (May 2000-December 2008), Wyoming Department of Transportation,

Laramie, WY

Office Manager/Dental Assistant (December 1999-June 2003), Dr. Rod Chisholm D.D.S, Laramie,

WY

Night Auditor/Desk Clerk,(May 1999-December 1999) Paradise Inn Lodge Mt. Rainier, WA Sessional

Employee

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