Sales Customer Service

Jolena N. Macklin

***** **** ********* ****, ************ Heights, Ohio 44122

Cell: 216-***-**** abgosk@r.postjobfree.com

Professional Summary

Office Management Professional with experience in delivering excellent data

entry, customer service, documentation processing and the capability of

taking a project from conception to completion. Ten years working in the

administrative and office management industries. Strong spoken and written

communication skills, pay attention to detail and strong organizational

skills and known for the ability to assist others in completing any job

function in a timely manner.

Education

Becker CPA Review

Currently preparing for CPA Exam

Jones International University ~ Centennial, Colorado

MBA Finance, GPA 3.7

David N Myers University ~ Cleveland, Ohio

Bachelor of Science in Business Administration, Accounting Specialization

. Ohio Society of CPA's Student Member

Professional Experience

Family Care Giver, Warrensville Hts, Ohio 2010-Present

AT&T, Valley View, Ohio 2008-2010

Sales Support Staff

Designated to support the sales department with any problems for special

projects or assist sales with proper preparation material for sales calls.

. Obtained and analyzed data for the preparation of special reports to

prove the progression of productivity.

. Suggested procedural changes that were implement into policy by upper

management.

. Assisted with sales functions to ensure better organization for sales

calls.

. Solicited potential new clients for new business to increase revenue

for the company.

. Served as a liaison with customers to help improve the monthly total

of delinquent accounts.

. Supervised as well as educated co-workers on proper procedures for

various projects to ensure increased productivity

. Created handbook for high level employees to increase their

productivity and improve time management

AT&T, Valley View, Ohio 2003-2008

Billing Associate

Processed invoices for correct billing. Reviewed service orders to make

sure all listing were correct before printed in the Yellow Pages.

. Negotiated as well as coordinated co-op related work between sales and

manufacturers to produce cost effective products for the customers.

. Handled complex projects that was completed before the deadline to

reduce production time

. Filed service orders in correct pouches to be completed by co-workers

to ensure proper listings

. Sorted and distributed mail to managers

. Created procedures and guidelines to follow for projects that

increased productivity and cut production time by 50%

. Processed computer orders with the lowest error rate among company

Merrill Corporation, Mayfield Village, Ohio 2001-2003

Small Projects Litigation Lead

Maintained account maintenance through problem solving and troubleshooting.

Coordinated and conducted production meetings for the entire site. Educated

employees on the proper import and export procedures for data into

Microsoft Access.

. Developed and implemented proactive techniques to better streamline

overall performance.

. Supervised as well as led support administered to teams to ensure

the accuracy and completion of all projects.

. Developed guidelines and procedures for special projects increasing

productivity by more than 200%.

. Independently completed projects and delegated projects to teams for

quick and accurate turnaround times.

. Supervised multiple million-dollar accounts simultaneously as well as

providing support to other employees.

. Headed litigation work for "Fortune 100" companies, while serving as

the person of contact for the management teams of those companies.

J.D. Byrider, Wickliffe, Ohio 2000-2001

Cashier

Responsible for maintaining cash register and reconciliation of paperwork.

Completed title work as well as entering vehicle and customer information

into the company database.

. Assisted with loss prevention department to help decrease delinquency

rate.

. Received and processed loan and down payments from customers to keep

payments current.

. Made courtesy calls to customers to remind them of upcoming loan due

dates as well as to answer any questions and address any concerns the

customer may have had in order to provide a high level of customer

service.

Computers

Applications: Microsoft Word, Excel, Powerpoint, Access, Visio & HTML; 80

WPM

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