KARINE TYRRELL

**** * ***** ****, #**** E-mail: abgmqj@r.postjobfree.com 316-***-****

Wichita, KS 67212

Business Analyst

Experienced business analyst specializing in documenting business process re-engineering (BRP) and large-scale system development projects. Waterfall, Agile and Scrum methodologies. Experience in full life cycle. Provide project coordination, content management and training.

Knowledge of Internet technologies, Enterprise Resource Planning (ERP) and Service Oriented Architecture (SOA); multiple platforms, i.e. mainframe, servers, including UNIX; networks, and databases; software development life cycle (SDLC) documentation and ITIL standards.

Skills

Coordinate documentation support for system re-engineering and development projects

Serve as liaison with vendor, client and technical project support organization

Facilitate JAD sessions; conduct interviews to elicit and document requirements

Conduct detail analysis; data and process maps; cross-functional flows; use cases/stories

Work with technical team to produce technical specifications and design documents

Prepare implementation, maintenance, Operations and DRP procedures and end-user documentation; on-line Help

Facilitate technical and management and legal reviews of artifacts

Use content management systems to classify, store and retrieve documents

Assist testing team by ensuring requirements document can be translated into test plans

Perform user acceptance testing (UAT); gap analysis

Facilitate implementation of new functionality through virtual or classroom training

Prepare executive summaries and presentations; reports

Project coordination, tracking (Traceability Matrix) and database searches (SQL queries)

Publishing Tools

Expert in MS Word, Visio, PowerPoint, Excel, Access, Project

Expert in FrontPage, HTML, Dreamweaver; Adobe Acrobat (PDF & redlining)

Expert in web site design and content management interfaces (CMS)

Expert MS SharePoint 2007/2010; SharePoint Designer/Content Manager

COMPUTER SYSTEMS & SOFTWARE ENVIRONMENTS

Mainframe: IBM MVS TSO ISPF IMS DB2 Assembler Fortran COBOL

Languages: Basic C C++ Java Databases: Informix Sybase Oracle MS SQL

Servers: Sun Solaris HP/UX X-Windows Domino Windows NT Windows Server .NET

O/S: 370/158 3890 OS/390 z/OS UNIX DOS OS/2 Windows Macintosh

Macintosh: MSWord MacDraw Mathtype Pagemaker Excel PowerPoint Persuasion

PC: Windows 1 thru 2003/NT/XP/Vista/7 WordPerfect Pagemaker FrameMaker

Ami Pro Freelance Harvard Graphics CorelDraw ABC FlowCharter RF Flow

Libraries: CMVC SourceSafe Documentum MS SharePoint

On-Line Help: Doc-To-Help RoboHELP OOP: Visual Basic Groupware: Lotus Notes

Graphic: Visio Adobe Photoshop/Illustrator/Redlining PaintShop Pro PhotoDraw Snagit

MS: Outlook Office 3.0 thu 2010 Excel Access PowerPoint Visio Publisher Project

Internet: FrontPage Dreamweaver Adobe Acrobat Pro Captivate HTML XML CSS JavaScript

CMS: WebCT (CMI) MS SharePoint 2007/2010 (Wiki)

CITIZENSHIP

US and Canadian citizen (able to work anywhere in North America)

EDUCATION

B.A., McMaster University, Hamilton, Ontario, Canada

M.A., Southern Illinois University, Carbondale, IL, USA

Ontario College of Education Teacher Certification (Secondary, Intermediate to Senior)

USAnalyst6.doc 12-19-12

TYRRELL PAGE 2

SE Communications, Toronto, ON, Canada (2/2010-10/2012)

Business Analyst

For a consulting service, supported various projects involving proprietary information for external clients seeking new markets and platforms.

For new markets, performed web searches and analyzed company and product data to facilitate recommendations for new venture product development and positioning. Produced studies, reports and proposals.

For new platforms, conducted SharePoint 2010 implementation feasibility studies for various organizations:

• Analyzed SharePoint 2007 site and existing design and usability

• Defined SharePoint 2010 company portal and intranet collaborative and social networking capabilities; content management libraries and metadata taxonomy; wiki corporate knowledge base and BI (business intelligence) features

• Defined collaborative sites and subsites; lists and libraries; permissions

• Defined content type and workflow to manage document libraries

• Defined support to wiki (Knowledge Base) pages

• Defined social networking capabilities

(Internet, MS SharePoint 2007/2010, SharePoint Designer, MS Office 2010, Outlook 2010, Excel 2010, Visio 2010, PowerPoint 2010, Access 2010.)

Hewlett-Packard (HP), Toronto, ON, Canada (4/2009-11/2009)

Business Analyst/SDLC Documentation

For a pharmaceutical corporation operating globally, supported web-based product development: an Enterprise Resource Planning (ERP) system, with a service-oriented architecture (SOA). Worked with HP developers to gather information for a set of Service Development Plan templates documenting the service’s requirements, functional, and technical design. Included SDLC documentation and ITIL-based checklists.

(MS SharePoint 2007, MS Office 2007, Outlook 2007, PowerPoint 2007, Excel 2007, Visio 2007; VPN.)

Alberta Infrastructure, Edmonton, AL, Canada (11/2008-3/2009)

Business Analyst/SDLC Documentation/Trainer

For a ministry of the government of the province of Alberta, supported an ERP/SOA system development project for modified COTS software, an off-the-shelf product for programming a web-enabled fiscal/project asset management tool with distributed databases. Included the writing of end-user documents, administrator’s manual and training plan for training technical and end-users of the application; lesson plans and hand-out materials for classroom sessions.

(MS SharePoint 2007, MS Office 2003, PowerPoint 2003, Excel 2003, Visio 2003, MS Project; Snagit 8.)

SE Communications, Toronto, ON, Canada (9/2008-10/2008)

Business Analyst

For a consulting service, supported a project involving proprietary information for an external client seeking new markets. Performed web searches and analyzed company and product data to facilitate recommendations for new venture product development and positioning. Produced studies, reports and proposals.

(Internet, MS Office 2003, Excel 2003, Visio 2003, PowerPoint 2003, Access 2003.)

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CIBC (INTRIA Items), Toronto, ON, Canada (9/2007-3/2008)

Business Analyst/SDLC Documentation

For a banking institution’s Electronic Funds Transfer (EFTS) system, supported an ERP/SOA system development project. Check processing performed in a LAN connecting mainframe, servers and transports; data exchange across Canada over a wide area network (WAN) connecting check processing centers and central bank. Produced technical and training manuals for mainframe and servers; procedures, matrices. Published on intranet.

(TD Portal, MS SharePoint 2007; MS Office 2003, PowerPoint 2003, Excel 2003, Visio 2003.)

Power Stream, Toronto, ON, Canada (6/2007-9/2007)

Project Coordinator/Business Analyst

For an electric power distribution company, coordinated two (2) software development projects: new CIS database and GIS-based application for technicians in the field. Liaison between the company’s engineering organization and programming. Managed implementation of new GIS application for paperless tickets and trained users to use the tablet computer’s Adobe redlining tool for “drawing” on a PDF form. Published on intranet.

(MS SharePoint 2007; MS Office 2003, PowerPoint 2003, Excel 2003, Visio 2003; MS Project, Adobe Acrobat for redlining and PDF.)

SE Communications, Toronto, ON, Canada (10/2006-5/2007)

Business Analyst

For a consulting service, supported a project involving proprietary information for external clients seeking new markets. Performed web searches and analyzed company and product data to facilitate recommendations for new venture product development and positioning. Produced studies, reports and proposals. (Internet, MS Office, Excel, Visio, PowerPoint, Access.)

York Region District School Board, Toronto, ON, Canada (4/2002-9/2006)

Elementary and Secondary Occasional Teacher

Returned to classroom teaching. Taught grades ranging from kindergarten through senior high school. (MS Office applications used for classroom preparation and teaching aides.)

Upland Transportation Incorporated, Toronto, ON, Canada (1/2002-3/2002)

Business Analyst/Trainer

For a transportation company, customized software to automate company’s accounts; set-up accounting application (SimplyAccounting); wrote training materials; trained users. (MS Office, Excel, Access.)

IFF, Birmingham, AL, USA (8/2001-11/2001)

Proposal Writer

For an economic development organization, prepared proposals for submission to local government.

UAB, Birmingham, AL, USA (3/2001-7/2001)

Instructional Designer

For the School of Nursing at the University of Alabama, prepared course material for WebCT, the virtual e-Learning platform that enables students to access on-line instruction via the Internet.

SE Communications, Toronto, ON, Canada (11/2000-2/2001)

Business Analyst

For a consulting service, documented a project involving proprietary telecom information. Produced studies, reports and proposals.

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BellSouth, Atlanta, GA, USA (9/2000-10/2000)

Intranet Programmer

For BellSouth, the major telecommunications company in the Southern United States, designed and programmed a site on BellSouth’s intranet.

Protective Life, Birmingham, AL (7/2000-9/2000)

Business Analyst/Process Analyst

For a major insurance company, supported the network and data transfer organization. Researched and documented file transfers from the enterprise server (mainframe OS/390) to other platforms within and outside the company. Required extensive knowledge of networking (LAN, WAN, Internet).

AT&T Labs, Lincroft, NJ (3/2000-6/2000)

Business Analyst/SDLC Documentation/Technical Writer

For a software development project at the former Bell Labs in New Jersey, worked with the developer of AT&T’s WorldNet e-mail service, a deliverable marketed to external clients. Captured information necessary for Operations personnel, and published Help files (HTML, XML & PDF).

Sonat/El Paso Energy, Birmingham, AL (1/1999-3/2000)

Intranet Programmer/Business Analyst/UNIX & NT Administrator/Trainer

For a gas pipeline operator and energy marketer, researched and documented processes designed to train the company’s IT staff to administer an NT and UNIX client-server production system. Documented network software and disaster recovery procedures; produced network diagrams and rack layouts.

Administered NT & UNIX Legato, a system that backs up data over the network. Operated servers and backup hardware. Developed training materials and trained Operations personnel.

BellSouth, Birmingham, AL (7/1998-12/1998)

Business Systems Analyst/Architect/Technical Writer

For a subsidiary of BellSouth, BellSouth Public Communications (BSPC), a provider of pay telephone equipment and services, researched and documented the company’s “as is” computing architecture and processes. Analyzed infrastructure and Information Technology (UNIX) systems used to process BSPC’s telephony data.

BellSouth, Birmingham, AL (2/1998-7/1998)

Web-Based Technical Writer/Trainer

As a member of the software development project for BellSouth, the major telecommunications company in the Southern United States, provided virtual training for remote users of an X-Windows software product. Analyzed the Regional Ordering System (ROS) software system and wrote Help files (HTML) for the BellSouth Overture project intranet site. Trained members of organization to use X-Windows (UNIX) and MS Windows.

IBM, Atlanta, GA (11/1997-1/1998)

Technical Marketing Writer

For marketing of IBM products and services, created on-line promotional literature.

BellSouth, Birmingham, AL (9/1997-11/1997)

Business Analyst/SDLC Documentation

For BellSouth, the major telecommunications company in the Southern United States, supported the company’s Architecture and Standards organization. Produced specification and design documentation.

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BellSouth, Birmingham, AL (4/1997-9/1997)

Business Analyst/Technical Writer/Trainer

Supported the BellSouth BRIS organization. Analyzed how various groups within the organization utilized IMS and TSO mainframe applications. Developed an operator guide and a systems manual for the supervisory staff. Trained clerical members of the organization to use mainframe applications.

Document Solutions, Birmingham, AL (4/1996 thru 3/1997)

Business Analyst/Technical Writer/Trainer

In support of software development and marketing for an image-based check processing system (DOS, OS/2 and MS Windows; LAN), developed documentation and promotional material. For the clients’ end-user, developed user and operator guides; on-line Help; Quick Start training guide. Wrote sales literature and marketing brochure. Trained bank personnel to use the software/hardware product (NCR transport).

BellSouth, Birmingham, AL (11/1995-2/1996)

Business Analyst/SDLC Documentation/Technical Writer

For BellSouth, the major telecommunications company in the Southern United States, supported the Regional Negotiation System (RNS) software development project. The RNS application was designed to operate in a UNIX client-server environment. Produced technical documentation and procedures, utilizing CMVC on-line document library.

AT&T GIS, Dryden, NY (12/1994 thru 10/1995)

Project Coordinator/Business Analyst/Proposal Writer

In support of software development and marketing for an image-based check processing system (DOS, UNIX and MS Windows; LAN), acted as liaison between the company’s organizations to create system requirements and specifications; proposals, presentations and marketing literature. Developed end-user manuals and on-line Help to train users.

MCI Communications, Cedar Rapids, IA (1994)

Business Analyst/Technical Writer

For a long-distance telecommunications service provider, produced documentation in support of on-going development of a mainframe billing system (IMS, TSO).

Northern Telecom/IEEE Communications Society (1993)

Technical Writer/Editor

For the IEEE Communications Magazine, published by the leading professional association for the advancement of technology, the Institute of Electrical and Electronic Engineers, wrote/edited a special issue on the telecommunications industry in China. Working with faxed copies of material written by Chinese-language experts, created articles on subjects ranging from the state of the network in-place to descriptions of the latest research in, for example, fiber optics.

Sprint Communications, Kansas City, MO (1991 thru 1993)

Business Analyst/SDLC Documentation/Technical Writer

For a long-distance telecommunications service provider, produced software development (SDLC) documentation in support of Intelligent Network development, specifically for a Tandem-based transport system.

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Binary Data Systems, Wichita, KS (1990)

Project Lead/Business Analyst/SDLC Documentation/Trainer

For a consulting service, coordinated and documented a UNIX-based software development project. Acted as liaison between the client and development team: worked with the client to gather requirements for UNIX server and mainframe; monitored project to assure that specifications for system were met. Developed training materials; trained and provided support to client’s end-users.

Affinity Systems, Wichita, KS (1990)

Technical Writer/Documentation Specialist

For a software house, produced end-user manuals for a UNIX-based office system in development. Used a workstation to test and document the software.

Boeing Computer Services, Wichita, KS (1980 thru 1990)

CAD/CAM Systems Documentation Specialist/Business Writer

Working in a mainframe environment, in the scientific systems organization for a manufacturer of civilian and military airplanes, was responsible for the design and production of technical documents and training manuals. Established procedures for archiving and delivering documentation to all division. Supported management initiatives as a business writer.

Worked directly with the technical personnel to collect information.

Designed, wrote, and produced documents on Macintosh.

Utilized mainframe to test software and maintain archived data.

Worked with management to collect information for writing business/corporate communications, white paper (“to be” architecture), standards, disaster recovery procedure (DRP), proposals, inter-company agreements, presentations, and reports.

Action Data Services, St. Louis, MO (1979 thru 1980)

Technical Writer/Publicist

For a company providing data processing services to finance companies in the continental US, wrote/edited technical and end-user documentation. Wrote promotional literature to advertise the company’s services.

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