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Customer Service Technician

Location:
Clarendon Hills, IL
Posted:
December 19, 2012

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Resume:

Chau Nguyen

*s*** Washington Street, Darien, IL 60561

408-***-****

abgm1k@r.postjobfree.com

EDUCATION

Berkeley College – New York, NY

Candidate for Bachelor of Business Administration Degree (BBA)

Major: Management

Expected Graduation Date: Spring 2010

Courses Included:

Managing for Change

International Business

Special Topics in Management

Business Strategy and Policy

Awards/Achievement:

International Grant 2006-2007

EXPERIENCE

December 2004-2005:

-Sales Associate /Cashier at Hoan Thang- motorcycle brakes, HCM City, VN

Greeted and assisted customers with selections

Addressed customer service issues

Handled point of sale transactions.

Contacted and received products orders from customers through telephone calls and

emails

Scheduled appointments for job interviews

Opened and closed office daily

January 2006 –November 2009

Nail technician at Beauty Salon, Brooklyn, NY

Perform services such as manicures, pedicures, and nail enhancements

Cultivate new guest relationships and ensure the retention of existing clients

Assist clients in the selection of additional retail products for home care

April 2010 - June 2010

Office Assistant at American Diabetes Association (ADA) in New York as an intern

Perform services: phone calls, diabetes information to customers, contact companies’

directors for donations and events

Participate to the diabetes events, health care: respond to customer's diabetes questions,

nutritional food and how to improve their healthier life style

Attend to classes which improves skills and knowledge of diabetes information as a part

of job

Meeting with co works in national worldwide through webs for updating information.

July 2010 - July 2011

Nail technician at Famous nails Salon, Willow brook, Illinois

August 2011 – April 2012

Office Assistant at NTI Sterling -design and manufacturers of indoor electric signs

Perform services: contact customers and answer their questions about electric sign

o

products, receives products orders

Planning orientations for new workers, company’s information, collect resumes and

o

contacts

Meeting with co works, boss for updating information, business selling plans and so on

o

Schedules time and shifts for workers, handles complaints in and out

o

Financial transactions handler

o

May 2012 - currently

Nail technician at Magic Nails Salon, willow brook, IL, 60527

LANGUAGUES: English, Vietnamese

SKILLS: MS Office 2007 (Word, Excel, PowerPoint, Access), Photoshop



Contact this candidate