Sharena Daniels Ceasar

*** ***** *** ***** *** 2D

Newport News, Virginia 23606

Cell: 850-***-****

E-Mail: abgllh@r.postjobfree.com

Career Overview

Enthusiastic customer service/telesales representative with seven years of in-depth knowledge of

sales, account management and training. Friendly Sales Associate adept at working in diverse

retail and customer service environments. Can keep all electronic attendance logs up to date.

Track and monitor employee attendance through timekeeping software, sick notes, and dispatch

emails Process incoming paperwork and disciplinary actions, filing and maintenance of personnel

files.

Kept records of room availability and guests' accounts, manually or using computers. Made and

confirmed reservations. Posted charges for rooms, food, liquor, or telephone calls, to ledgers

manually or by using computers. Consistently generated additional revenue through skilled sales

techniques.

Core Strengths

Excellent communication skills

Telecommunication skills

Courteous demeanor

Energetic work attitude

Active listening skills

Quick learner

Seasoned in conflict resolution

Adaptability

Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions.

Assisted customers over the phone regarding store operations, product, promotions and orders.

Built relationships with customers to increase likelihood of repeat business.

Greeted customers in a timely fashion while quickly determining their needs.

Work Experience

November 2011 to September 2012

West Corporation Pensacola, Florida

Customer Service Rep.

June 2007 to September 2012

Hampton Inn Gulf Breeze, Florida

Front Desk Clerk

January 2006 to June 2007

Limited Brands Pensacola, Florida

Retail Sales Rep

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