Brad Skelton

*** ******** ** 704-***-****

Athens, Ga 30605 abgkoy@r.postjobfree.com

ACCOMPLISHED MULTI-UNIT MANAGER

Experienced, ambitious, resourceful leader. Exceptional ability to train and develop staff, to improve their

performance and promote-ability. Outstanding record of improving operations, growing revenue and

profitability while minimizing loses. Dedicated work ethic. Expertise in:

multi-unit operations financial services retail hospitality sales

PROFESSIONAL EXPERIENCE

RENT A CENTER / TRS INC., GA, SC, NC 2007 - 2012

RAC rents household furniture and electronics and acquired TRS, a consumer-financing company serving major retailers in the

furniture industry. RAC Acceptance, a division of RAC, provides credit to partner customers with poor or no credit histories.

Regional Director RAC Acceptance

Directed all operations – 50-80 finance offices and 7-8 collections centers in three states with P&L

accountability. Region comprised up to 230 employees and generated $16.8M annually. Finance offices

were inside stores of retail partners such as Rooms To Go, Ashley Furniture, and Value City.

Drove the performance of 8 district managers, who were each responsible for 8-10 finance offices

and one collection center. Recruited, trained, and developed District Mangers; guiding them in

staffing and managing their districts, resolving problems, and improving profitability.

Analyzed monthly P&L to determine reasons for variances and developed solutions to correct when

appropriate. Reviewed audits and asset protection to review District Mangers’ ability to assist and

correct any deficiencies.

Ensured that District Managers effectively supervised store management to meet regional goals and

expectations by planning, organizing, and delegating tasks. Monitored District Mangers with attention

to how well they were implementing and following up on key initiatives.

Collaborated with retail partners to implement and enhance new sales processes (face-to-face and

telemarketing) that raised accountability / participation of both RACA and its retail partners. Results:

improved sales conversions by 20%.

Worked closely with business development to identify potential retail partners for the RACA financial

program. Through these efforts, multiple ownership groups were added to roster and successful

partnerships started.

Consistently met or exceeded regional goals for account / revenue growth, loss minimization, cost

control, and collections standards. No. 2 region, among 16, in profitability (Q1, 2012). No. 3 in

profitability (2011).

District Manager TRS Inc.

Managed 14 finance offices in NC, SC, VA, RI within partner stores and up to 35 employees.

Accountable for district P&L. Annual revenue: $2.9M.

Lead all recruiting, hiring, and training in district. Compiled and reviewed all performance appraisal

reviews for staff. Through these efforts, developed a district of dynamic and dedicated employees.

Promoted quickly from Level II to Level I DM after taking the NC/SC District from lowest performance

(among 16) to No. 3. Added VA/RI District and a Level II DM. Raised performance from No. 15 to

No. 5 via effective use of state legal systems, proper sales / collections training, and timely field

collections.

Developed a district of store managers that achieved all P&L objectives, sales plans, and maintained

excellent customer service. Coached and promoted three sales managers to DM positions.

Managed over 3 million dollars in reposed merchandise. Audited once a quarter 100 storage units to

ensure compliance.

Worked with internal audit and created excel spreadsheets used to track sales progress and to help

minimize accounts lost to charge-off. Through efforts, company loses were cut 35% year over year.

Sales Manager TRS Inc.

Managed a total of 5 offices (each with 2-5 employees) during this period, each office maintained 750-

1,000 accounts.

Consistently hit sales and collections targets. Hired as Assistant Sales Manager; promoted to Sales

Manager in 3 months; relocated four times to turn around troubled offices.

Elevated individual abilities and performance in locations through sales coaching, performance

reviews and expectations.

Developed new corporate expectations for sales and collection goals based on achievements in

offices. Implemented weekly sales meetings with host store partners and identifying areas of

opportunities and successes.

Co-Manager, Cherokee Connection, Athens, GA 2005 - 2007

Cherokee Connection is a privately owned jewelry and art gallery. Specializing in Native American Art & hand made jewelry.

Increased sales 200% during fiscal year, through merchandising efforts, improved sale processes,

and creation of company web site. Created referral & layaway programs, and implemented social

media practices.

General Manager, Chick-Fil-A, Athens, GA 1994 -2005

Chick-Fil-A operates 1615 locations, located in 39 states. In 2011 annual sales topped 4 Billion dollars.

Awarded Chick-Fil-A leadership Scholarship for outstanding performance.

EDUCATION

Cedar Shoals High School- Athens, GA 1993-1997

College Prep

Computer Skills: MS Word, Excel, PowerPoint, Access, Outlook

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