Patricia Ann Ness

P.O. Box ***

Batavia, Ny *****

585-***-****

abgiq3@r.postjobfree.com

PROVEN AND DEDICATED MANAGER

A recent college graduate with over 15 years of experience a variety of

roles in a variety of industries. 15 years of direct industry experience

has given the insight and ability to lead medical offices, dental offices,

human resource departments and many other office environments. A "hands on"

leader with experience leading departments of different sizes and

complexities. Having lead offices through implementations, culture shifts,

and closures, possesses the ability to manage with consistency via a

professionally driven approach.

PROFESSIONAL EXPERIENCE

10/2011-11/2012 Javidan Dentistry

San Diego, CA

Office Manager

. Hired to take a failing practice and turn it into a profitable office

allowing dentist to focus on dental work instead of managing the

office.

. Responsible for all aspects of financial management, logistics, and

customer satisfaction.

. Reduced accounts receivable by 50% within first three months.

. Responsible for claims submission, claims audit, AR/AP.

. Implemented HIPPA compliance policy for practice as they had no policy

when I was hired.

. Managed all marketing campaigns.

. Created SOP manual for practice.

. Trained employees in Dentrix software and Patterson Systems.

. Started marketing campaign which resulted in 30% increased

appointments.

05/2008-08/2011 Five Star Parking

San Diego, CA

Garage / Office Manager

. Managed two 740 space parking complexes in downtown San Diego owned by

the Irvine Group.

. Responsible for all staff hiring (approximately 20 employees),

training, and coaching.

. Ensured company compliance with federal and state HR laws, including

record keeping and reporting requirements.

. Responsible for daily, weekly, and monthly reporting.

. Prepared and maintained personnel records and handbooks.

. Implemented weekly meetings with The Irvine Group, creating a synergy

between employees and building staff.

. Reduced staff turnover from 65% to 20% annually.

. Decreased response time from 48 hours to 24 hours and improved

clients' perception of services with prime and subcontract service

users.

. Reduced overdue accounts receivables each month from $60,000 to $3,000

by increasing client base and weekly and monthly reach outs to ensure

customer satisfaction.

11/2006 - 05/2008 Hillcrest Periodontics

San Diego, CA

Office Manager

. As office manager for high-end dental center in San Diego, I was

responsible for all aspects of office administration including front

and back office management.

. Responsible for hiring, training, scheduling, and mentoring.

. Ensured practice compliance with federal and state HR laws, including

record keeping and reporting requirements.

. Evaluated job positions and determined personnel classifications.

Included exempt/non-exempt status and salary requirements.

. Researched job and worker requirements, structural and functional

relationships among jobs and occupations, and occupational trends.

. Assisted with the administration of employee insurance, pension, and

savings plans by working with insurance brokers and plan carriers.

. Acted as HIPPA compliance officer, ensuring adherence to all federal

regulations and reporting any violations of guidelines.

. Wrote and implemented SOP manual to ensure all staff members

understood and adhered to safety, health, and HR policies and

procedures.

. Implemented financial reporting daily, weekly, and monthly to ensure

current office standing and potential issues were made aware by doctor

before they became large issues.

. Responsible for marketing the practice and meeting with potential

referring offices to gain more business, included onsite visits.

. Coordinated with web development company to implement web site and

improve marketing and information for clients.

03/2003-9/2006 Bureau of Motor Vehicles

Fort Wayne, IN

Branch Manager

. Managed third largest motor vehicle branch in state of Indiana.

. Responsible for processing and HR related items, including FMLA,

incident reporting, hiring, terminations, reviews, workers

compensation claims, and compensation.

. Planned and developed curricula and materials for training programs

and conducted said training.

. Developed, implemented, evaluated, improved, and communicated methods

and techniques for selecting, promoting, compensating, evaluating, and

training workers.

. Processed and managed FMLA and STD/LTD

. Interfaced with all state and local officials as well as media in

response to new office processes and policies.

. Directly managed one assistant manager, two team leads, and thirty

customer service representatives.

. Reduced staff turnover from 95% to 10% through better candidate

screening and employee rewards for top performers.

. Decreased client wait times from an average of one hour to an average

of 12.5 minutes through cross training and the implementation of an

expeditor to route customer to the appropriate team or representative

for assistance.

4/2000 - 2/2003 Scripps

San Diego, CA

Lead Hospital Biller / Coder

. As lead biller / coder for multiple hospital locations in the San

Diego area, I was responsible for all aspects of billing, including

but not limited to, following and enforcing all billing and HIPPA

compliances, working escalated billing accounts, accounts receivables

and accounts payables.

. Worked with insurances, including HMO's, Medicare, and Medical.

. Handled appeals and correspondence between insurances and

offices/hospitals.

. Reduced accounts receivables from 90% to 50%.

. Implemented reporting for daily, weekly, and monthly outstanding

accounts for all hospitals.

. Trained new employees and assisted existing employees in managing

accounts.

EDUCATION

2012 - University of Phoenix; A.A. Medical Office Management and

Administration

2014 - University of Phoenix; B.S. Medical Office Administration and

Management (In Process)

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