Alma N. Rakestraw

*** ******* *****

Nicholson, Ga 30565

706-***-**** cell

706-***-**** hm

Objective: To acquire a position where I could effectively utilize my skills and experience in customer relations and finances

Education:

Jefferson HIgh School, Jefferson Ga

Earned a High School Diploma, GPA 3.0 on a 4.0 Grade scale.- June 1999.

Interpersonal Skills:

Dedicated and hardworking

Eager to take on new challenges and responsibilities

Work hard under pressure and work well with others

Work Summary

10/00-05/04

Cashier Clerk, Conoco Phillips 66, (Circle K) Statham, GA

Responsible for greeting customers as they entered the store. Work closely with management to ensure that the store money and merchandise was always correct. Provide training to less experienced employees in areas of weakness to increase customer satisfaction and their job responsibility.

07/04-03/07

Cashier Clerk,Customer Service Representative (Sam's Club) Athens, Ga.

Provides customer service to members at the club by ensuring that the services that were rendered to them were satisfactory according to company guidelines. Set up new accounts for new members. Fax and pull orders for the members that are not able to get to the club. Provide everyday low prices to all our members. Refund items that members purchased and returned to the store. Handling any credit card issues that are brought to my attention by the members. Filing paperwork in designated files. Answering multiple phone lines and transferring calls.

10/09-03/12

Assistant Manager (Security Finance and Tax Service) Commerce,Ga

Responsible for applying customers with loans that fits their budget,collecting payments,answering phones,filing paperwork and folders,meeting company standards with month end quotes and goals. Providing customers with fast friendly service. Preparing customers tax returns. Field calling deliquent customers to collect payments.

10/12--Present

Clerk,(UPS Freight)

Pendergrass, Ga

Responsible for delivering truck loads as the unload,scanning documents that the drivers has picked up as well as delivered,fuel reports,setting appointments for businesses/residence that needs products delivered to them

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