ANTHONYA MORALES TORRES

Address: **** ********* ****, **********, ******** 20705

Email: abgi8y@r.postjobfree.com

DIRECTOR OF OPERATIONS | PROJECT MANAGER

QUALIFICATIONS PROFILE

Goal-oriented, multifaceted, and highly motivated professional, with proven track record of success in leveraging first-rate management skills to lead and oversee several projects and operations within diverse military and corporate settings.

Skilled at streamlining operations as well as developing and implementing cost-saving strategies to optimize productivity and boost efficiency of the company. Known for remarkable ability to establish and maintain constructive relationships with cross-cultural teams and to deal with all levels of individuals across the organization. Dedicated to going the extra mile to accomplish goals and objectives in a timely and efficient manner. Equipped with sound decision-making and well-honed analytical skills in providing innovative solutions to problems and issues under pressure and during crisis situations. Highly capable of utilizing INSCOM, DOS contract knowledge, as well as OPM policy and guidelines toward successful attainment of organizational mission and customer satisfaction. Armed with articulate written and oral communication; bilingual in English and Spanish. Currently enrolled in the Project Management Professional (PMP) Examination.

AREAS OF EXPERTISE

Project Management and Completion

Regulatory Compliance and Federal Standards

Strategic Planning and Problem Resolution

Leadership, Training, and Team Building

Program Development and Implementation

Key Business Partnership and Communication

Customer Service and Support

Personnel and Supply Logistics

PROFESSIONAL EXPERIENCE

SOC LLC, WPS Program - Amman, Jordan Mar 2011–Present

JORDAN IN-COUNTRY MANAGER

- Create a documentation of Defense Base Act (DBA) and Workers Compensation (WC) forms for expatriates (expats) and Third Country Nationals (TCNs) in a timely manner.

- Keep pace with all claims to ascertain that all medical documentation and any other necessary information is provided.

- Gather all original training records for submission to DOS as well as to Iraq; send copies to the Headquarters (HQ) according to Statement of Work (SOW).

- Aid with OCONUS and CONUS human resources in collecting country-specific employment agreements and/or updates involving non-disclosure agreements and security forms for TCN and expats.

- Manage the termination and resignation process, including change of status forms as well as out processing, collecting, and inventorying all company and customer properties.

- Handle the consolidation, collection, and distribution of country-specific, W2, and I9 forms as well as money owed to the company and timesheets for expats staff and employee.

- Organize and submit all expense reports, TCN stipend payments, incentive payments, and reconciliations.

- Take charge of all Iraq-to-Jordan and/or HOR medevac’s and emergency medical cases through coordination of medical plan flights; admission into hospital; follow-up with attending physicians, specialists, and life support; next of kin arrangements; and submission of full reports to compliance and medical HQ.

- Guarantee adherence to budgets in allocating and reconciling cash for payments and company bill backs as well as to SOW and subcontract agreement in checking, reviewing, and amending discrepancies and defects.

- Assume full management of verification, coding, and handling of subcontractor invoicing, for Jordan, Kenya, Uganda, and Iraq before submitting to HQ.

- Render immediate action to discrepancies and/or issue found in invoicing, and observe quick turnaround in paying all vendors and giving invoice to customers.

- Constantly communicate with international departments to facilitate the delivery of safe dissemination and execution of flights, Letter of Authorization (LOA), Embassy Badges, Visas, and ETPs as well as to deliver day-to-day Operations Status Boards, detailing information as outlined in Standard Operating Procedures (SOPs) and SOW.

- Stay abreast with all inbound and outbound movement and distribute information globally to all divisions through operational, training, and finance reporting.

- Conduct random audits on weapons, ammo, and conex filled with supplies and gear to sustain 100% accountability.

- Keenly supervise and monitor the entire procurement and delivery of items into Iraq and Jordan covering gear, ammo, medical supplies, and dog food both on the local economy as well as CONUS.

- Ascertain attainment of program needs by ensuring the most cost-effective pricing and on-time delivery in coordination with the Director for Procurement and Logistics.

- Leverage management skills in facilitating training and awaiting deployment of TCN population in Jordan for proper implementation of life support in housing, meals, and activities.

- Ensure smooth operation of all movement by managing all ground movement and expediting services for K9, expat, and TCN rotational, new hire, and staff.

- Strictly adhered to SOW, company SOPs, and direct directives from senior management by directly overseeing on-site training.

- Organize the schedule of training courses encompassing KASOTC training activities for WPS DOS training course.

- Establish productive working relationships with SOC and Day and Zimmerman staff in both CONUS and OCONUS senior to middle-level management as well as with all subcontractors both on site and in HQ while complying with subcontractor agreements.

- Promote active participation in program training and/or deployment by dealing with back-end processing of TCNs, including “government agency” BIOs and security clearances, for technical and SOW compliance.

- Execute random audits on sub-contractor invoicing and organize schedules of quarterly audits.

Notable Accomplishments:

- Effectively functioned as point of contact for every pertinent historical data covering payroll, training finance, and procurement for Jordan.

- Achieved the entire program requirements through innovative design and implementation of SOP-based SOW and senior management directives, resulting in streamlined processes and 100% accountability across all divisions.

- Increased organizational cost-savings and man power through creation and improvement of all operational processes.

- Contributed to the formulation of amicable resolution to issues between the company and TCN population employees without any controversy, bad publicity, and/or violent behavior by diffusing hostile and riot behavior.

Inquiries Inc. - Lanham, MD, USA Jan 2011–Mar 2011

MANAGING ANALYST, TSA

- Rendered oversight in releasing investigations to the parent agency for adjudication and/or field investigation by contractors and employees through implementation of TSA reinvestigation program.

- Explained and assisted contractors and employees with the application of policy guidelines to assigned program areas, including new approaches and interpretations consistent with underlying statutory or higher authority directives.

- Offered suggestion to client and other management officials on new operational developments and policy changes within the organization.

- Rendered expertise, guidance, and advice to contractors and employees concerning all security administrative functions as necessary.

- Dealt with client processing, furtherance, and advocacy of routine and complex projects and program initiatives according to the requirements of the client.

Notable Accomplishments:

- Fostered constructive relationships with client, contractors, and employees; provided effective solution to concerns and problems and performed evaluation on non-compliance issues.

- Exemplified independent judgment and discretion in identifying, analyzing, and resolving security-related matters.

- Successfully met and exceeded financial and operational goals, and provided exceptional customer service to efficiently handle client site and to protect people and property.

- Efficiently fulfilled a management role covering planning and presenting company vision and objectives; setting long-term and immediate priorities; making well-informed decisions; distributing tasks and responsibilities; tracking and evaluating performance; training and developing employee capabilities; authorizing leave; and recommending or approving monetary compensations of staff.

Mission Essential Personnel (MEP) LLC/Pre-Deployment Processing Center (PDPC) - Linthicum, MD, USA Mar 2008–Oct 2009

SITE MANAGER, INSCOM OEF-A

- Guaranteed adherence of processes and procedures to all contract requirements and conveyed new requirements, concerns, and issues to the director for resolution.

- Adeptly handled overhead budget for the PDPC covering monitoring, analysis, allocation of funds, and reconciliations.

- Completed processing requirements by managing notification, out-briefing, and process-separation for ineligible candidates.

- Took charge of linguist management issues and concerns as well as case-by-case mitigation and resolution of all processing exceptions, conflicts, questions, and concerns.

- Ensured compliance with Joint Travel Regulations and SOPs in developing SOP for Travel Expense Reports (TERs).

- Ascertained conformance of linguists with MEP regulations, scheduling requirements, and standards of conduct.

- Managed the preparation of weekly cash wire request to PMO for the PDPC as well as weekly PDPC TER reconciliation for government reimbursement.

Notable Accomplishments:

- Established and maintained constructive relationships within and across the spectrum of Mission Essential Personnel (MEP) staff in both CONUS and OCONUS operations.

- Made significant contribution in developing and sustaining SOPs for all processes and procedures with PDPC, encompassing roles and responsibilities of the site manager and processing group leaders and part-time on-call (PTOC) staff.

- Implemented quality assurance (QA) and quality control (QC) to all vendor invoices to verify the correctness of bills and rate charges.

- Guaranteed the resolution of issues by closely collaborating with the Program Management Office (PMO) and MEP Cooperate Operations, Finance, Human Resources, Medical, and Security departments.

L-3 Communications Titan Corporation, Dulles Technical Center (DTC) - Herndon, VA, USA Mar 2007–Mar 2008

PROCESSING GROUP LEAD | SECURITY SPECIALIST DTC

- Provided hands-on management and direction to all members of the Processing Group/Wave; oversaw and maintained 100% personnel accountability from arrival to departure.

- Checked and ensured proper completion of linguist candidate’s application process; evaluated, documented, and reported linguist progression throughout the qualification and screening process.

- Informed candidate who has failed any phase of the pre-deployment process; performed exit briefings with corresponding department.

- Reviewed and accurately verified required documentation needed from candidates for processing through creation of applicant security folders.

- Developed and maintained candidate data sets for WLSE (international linguist database).

- Creatively prepared and designed fingerprint cards and pre-nomination forms for daily FedEx shipment to pertinent security agencies.

- Conducted and completed final check-in screening roster and Holdover review with DTC Security Manager prior to cutoff.

- Supervised and assisted Security Team Escort rosters for check-in screening and polygraphs; facilitated check-in briefing schedule.

Wal-Mart Stores, Inc. - East Coast Divisions Jun 2003–Dec 2006

ASSISTANT MANAGER

- Handled the recruitment, selection, hiring, training, and evaluation of hourly associates and hourly supervisors.

- Guaranteed consistent compliance with company operational expectations in preparing, reviewing, and conducting routine documentation.

- Adhered to company policies and local, state, and federal guidelines in managing confidential information and data.

- Effectively led and coordinated district training classes on firearms sales and procedures in accordance with company policies and local, state, and federal guidelines.

- Ensured creative and proper merchandise presentation, including pricing, budgeting, and forecasting sales.

- Provided direct supervision, career growth, and development opportunities for each associate.

- Established and maintained a safe, clean, and friendly working environment.

- Spearheaded and monitored merchandise operations while administering the recording of expenses and conformance with all food safety standards.

Notable Accomplishments:

- Propelled business toward expansion and profitability by generating and maintaining excellent sales figures in all areas of responsibility.

- Generated referrals and repeat business by delivering exceptional customer services while ensuring their total satisfaction; promptly resolved customer and associate issues.

OTHER EXPERIENCE

United States Investigative Service (USIS) - Lanham, MD, USA Jan 2010–Jan 2011

TEAM LEAD SECURITY ANALYST, TSA

Notable Accomplishments:

- Made use of out-of-the-box thinking in developing and enforcing procedures; supervised security analyst in reviewing all SF86 submissions investigations and OPM inquiries.

- Ensured obtainment of all required reporting and contract compliance requirements; appropriately addressed any escalated issues or situations.

SPECIAL INVESTIGATOR RETAINED BY OPM, DC Region District Office

Notable Accomplishments:

- Determined employment suitability of persons with requirement access to sensitive or classified United States Government by conducting comprehensive background investigations.

- Exercised sound judgment in identifying complex issues and formulating solutions; reported to appropriate government/federal agencies.

TECHNICAL ACUMEN

Microsoft Office Suite: PowerPoint, Excel, and Word | Adobe Acrobat Professional

E-QIP, EPSQ, WLSE, LEAD, Deltek, USH, OPMIS/PIPS, PIPS-R, BITS, CVS, SAP, JPAS, SharePoint, and DOS BIOS

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