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Customer Service Marketing

Location:
Tampa, FL, 33626
Posted:
December 09, 2012

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Resume:

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| |Roshni Patel |

| |813-***-****( abgi61@r.postjobfree.com(10420 Spring Rose Drive Tampa, Fl |

| |33626 |

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| |Champion of social media tools and technologies, keeping up-to-date with |

| |constantly evolving technologies in online social networking, the |

| |blogosphere, search and working with clients to create innovative, |

| |effective campaigns. Creative in Integrated Marketing Communications, |

| |Creative Strategy and Consumer Behavior. Overall knowledge of all IMC |

| |related topics (Integrated Marketing Communications) |

| | |

| |Experience |

| |Care Centrix (2010-2012) - Patient Coordinator Lead |

| |Involved in the collection, verification and confirmation of clinical and |

| |demographic information. |

| |Gathers information using scripted clinical and non-clinical questions. Is |

| |able to provide appropriate issue resolution and/or escalation when needed.|

| | |

| |Performed utilization management and participates in performance |

| |improvement activities (specific measurement for contracts) |

| |Received and responded to incoming calls from referral sources/potential |

| |patients, exchanges information to identify the patient's needs and |

| |determines the Company's ability to meet them. Records the outcome of calls|

| |in the proper screen. |

| |Involved in the collection, verification and confirmation of non-clinical |

| |information. Gathered structured clinical documentation. Provided |

| |appropriate non-clinical issue resolution and escalation of issues when |

| |needed. |

| |Consult Applicable Payer Fact Sheets in Registration Process. Works with |

| |the Patient Registration team, other staff and patients to identify |

| |potential solutions as problems are identified with payer sources. |

| |Communicates customer service issues to supervisor when necessary. |

| |Participated in and contributes to utilization management and performance |

| |improvement activities. Is committed to quality and company standards. |

| |Adhered to and participated in Company's mandatory HIPAA privacy program / |

| |practices and Business Ethics and Compliance programs / practices. Complies|

| |with Utilization Management and URAC standards. |

| |MD MEDICARE CHOICE (FEB 08-OCT 08) |

| |Inpatient/Outpatient Health Service Coordinator |

| |Coordinate and receive all inpatient and outpatient authorizations and |

| |enter in data and coordinate with RN and LPN. |

| |Maintained Census |

| |Intake inpatient admits and takes inbound and outbound calls. |

| |Make calls to hospitals to get discharge dates. |

| |Discharge Planner, called facility for status of discharge dates. |

| |Customer service skills, people skills, calling provider s to get a grasp |

| |on serving patients |

| |Microsoft WS, Power Point and all Microsoft Programs user friendly |

| |Work and negotiate with providers on Medicare guidelines and rules |

| |Maintained call log and data entered who called and what time the provider |

| |called. |

| |Contacted offices to give them status on referral and also advises to send |

| |clinicals for Nurse Review. |

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| |Komposit Incorporated 2003 July to August 2010 |

| |Incomparable knowledge of website production through widespread network of |

| |contacts in online space, along with in-depth experience monitoring |

| |industry trends. Executing social media strategies that meet client |

| |objectives. |

| |Achieved a strong, visible social media presence and develop concepts with |

| |viral potential. Continuously monitor online public relations and ensure |

| |the success of client programs. |

| |Managed a lineup of 50+ online street team members college and high school |

| |based |

| |Supervise artist marketing and promotion for online viral media on all |

| |networking sites |

| |Recruited college students from demographic areas around the world to |

| |promote and also receive incentive with the schooling of knowledge in |

| |online viral marketing |

| |Created Strategic planning for projects and created marketing plans for the|

| |online teams to target online viral marketing sites and spread the word |

| |organically using blurbs. |

| |Created Marketing Strategies for Music videos on Video websites and create |

| |traffic on media websites and engaged in the activity that was viewed by |

| |fans. |

| |Maintained a tracking of hits and promo links to get the number of hits to |

| |each online college student, and give incentive money based on hits. |

| |Teamed with media outlets and applied our strategic marketing to the World |

| |Wide Web |

| |Explore and applied SEO with Twitter, Face book and all social media |

| |websites and apply to it to fan pages and also engage in the activity |

| |Responsible for handling multiple projects like blog implementation, |

| |organic optimization, link building and paid search marketing |

| |Prepared market surveys, reports on company feedback and strategies with |

| |tracking hits via Internet. |

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| | |

| |UrbanAsian.com - Executive Content Developer/Social Media Manager |

| |(2010-2012) |

| |Responsible for emailing all press release to writers on board to publish |

| |on the website. |

| |Explored different PR agencies that worked with different clients i.e |

| |Entertainment, Sports, Medical, Movies, Music |

| |Maintained reports and also engaged with SEM, SEO and create a viral |

| |campaign for certain articles to be promoted via online through street team|

| | |

| |Managed all e-mails that came through our system and created a database of |

| |all clients that we wrote about with contact information, website. |

| |Social Media- monitored Tweets and Facebook along with applying SEM and SEO|

| |with hash tagging. |

| |Have a strong following of celebrities that tweet the articles and other |

| |campaigns that were promoted and branded through the website. |

| |Sent out media kits to advertisers to receive sponsorship banner |

| |advertising and bring in investment for the company |

| |Education |

| |Keiser University, Tampa, Florida |

| |Bachelors of Business Administration; Marketing Specialization August 2006-|

| |May2010 |

| |Active with Phi Theta Kappa- Marketing Director Chapter Tampa |

| |Indo- US Chamber of Commerce - Networking Committee - South Asian Film |

| |Festival |

| |East Michigan University - 2011- Current |

| |Integrated Marketing Communications- Masters of Business Administration |

| |(MBA) |

| |Other Experience: |

| |Hard Transferable Skills |

| |Professionalism: Excellent interpersonal skills, office etiquette, phone |

| |manners |

| |Base Software: All Windows OS, Microsoft Word, (Word, Excel, et, al), Word |

| |Perfect etc. |

| |Other tech: Extremely tech/net savvy, PDA multitasking, typing 67 WPM |

| |Events: |

| |Curry Festival in Tampa Bay |

| |Social Media - Wanda C Supervisor |

| | |

| |Created social media pages for the event and directed traffic to audiences.|

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| |Handled all communications through social media pages on related questions |

| |and any other concerns. |

| |Sent out email blast creating a press blast to media newspapers and |

| |magazines, TV, radio. |

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| |Indian International Film Festival (2010-2012) |

| |Managing Director - Francis Vayalumkul. |

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| |Social Media Executive. |

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| |Created social media pages for the event and directed traffic to audiences.|

| | |

| |Handled all communications through the social media pages on related |

| |questions and any other concerns. |

| |Sent out email blast creating a press blast to media newspapers and |

| |magazines, TV, radio. |

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| |References: |

| | |

| |Nihar Kulkarni |

| |Managing Director of Komposit |

| |312-***-**** |

| |abgi61@r.postjobfree.com |

| | |

| |Jack Knight |

| |Songwriter/Jack Knight Writing Factory/Young Nation |

| |Phone Number - upon request |

| | |

| |Andre Lozano |

| |A&R at LavaReords.com |

| |Phone - upon request |

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| |Mike Bauje |

| |CEO of New Visions Ent and No Boundaries Ltd |

| |347-***-**** |

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| |Amar Syal |

| |MySpace Music Content Manager |

| |abgi61@r.postjobfree.com |

| | |

| |Natasha Chandel |

| |MTVNews |

| |Number - Upon Request |

| | |

| |Jay Dabhi |

| |917-***-**** |

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| |- More references upon request. |

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Contact this candidate