Diana Lynch 206-***-**** abghtl@r.postjobfree.com

Professional Profile

Accomplished technical writer with deep experience designing, writing, and editing clear and concise technical

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documentation, content, and training about technical products and concepts for both customers and partners.

Strong capability to create informative administrator and user guides, quick reference guides, online help, installation

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and release notes, web content, and technical training for both the expert and novice user.

Good facilitation skills with the capability to work with development teams, and business and technology

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partners in order to understand which products and processes need to be documented.

Excellent project management skills which include devising, implementing, and overseeing multiple

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documentation plans with the proven capability to expedite efforts when required.

Proven research and interpretation skills to get necessary information to complete the documentation; for

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example, from design specifications, interface designs, interviewing subject matter experts, test specifications,

etc.

Deep desire to learn about products and concepts in a hands on manner.

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Software and Additional Competencies

Created and edited documentation sets, online help, and technical training using: Word, FrameMaker, HTML,

Dreamweaver, SVN, SGML, *.CHMs, PowerPoint, RoboHelp, SharePoint, SnagIt, Visio, and Paint. Exposure to Javadocs

and XML. Used content management concepts to ensure overall organization and development of content. Developed and

enforced department style guides.

Professional Work History

Microsoft Technical Writer (Contract) 06/2014 to present

Created and edited various security documentation which included procedures, diagrams, flowcharts, specifications,

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quick reference guides, how to guides, training, and user guides.

Revamped an internal security site to address new needs and make it a one stop site for both internal users and

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clients who are implementing services onto the platform. This included structuring the site, reviewing and

consolidating security documentation, and making the documentation more user friendly and accessible.

Collaborated with subject matter experts within the security department to determine their documentation needs and

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to provide assistance to the SMEs. New situations arose that needed documentation to fill gaps so their needs were

constantly evolving and changing.

Worked with other overseas security teams to connect their processes into the new security site where needed.

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Created information that was posted on their site and provided supporting documentation.

Concur Technologies Senior Technical Writer 01/2012 to 01/2014

Successfully researched and wrote new documentation and release notes about cloud based expense software. This

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was both for manuals and online help.

Diana Lynch 206-***-**** abghtl@r.postjobfree.com

Worked closely with program managers both in the United States and United Kingdom to scope expense software

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enhancements that were added each cycle and documented them.

Successfully maintained scheduled documentation releases and addressed additional customer documentation needs

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as they arose during those releases.

Drove a process improvement to consolidate and provide access to documentation in an easy to use format.

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Learned about how expenses are processed in financial systems.

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Added content and maintained online help system that was generated in Dreamweaver.

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Followed the department style guide to ensure the same look and feel of the documentation.

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Diana Lynch 206-***-**** abghtl@r.postjobfree.com

Providence Health & Services Security Technical Writer 09/2006 to 01/2011

Designed and implemented a new documentation set for medical software for California technical personnel who use

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the application. This documentation was deemed by an external auditor as a key component that helped the region

pass their audit.

Designed and wrote administrator and user documentation for an identity management system that was to be rolled

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out for the entire organization.

Designed and wrote portable device security training for 47,000 employees over five states.

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Scoped, designed, and implemented a SharePoint site to communicate security best practices, compliance

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information, short articles, etc. aimed at the entire Providence organization.

Maintained and updated security information on the security SharePoint site.

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Ran scans on the Providence network using a using a security tool to determine portable media use on the network.

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Wrote a security paper aimed at both senior management and technical personnel about the findings.

Working with the designated managers, assisted with creating security policies, standards, and procedures.

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Casabyte Senior Technical Writer 02/2005 to 09/2006

Worked closely with software engineers and QA to create new and/or update documentation and online help about

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new and updated features for mobiles devices using RoboHelp as a single source.

Rewrote and streamlined electronic documents to help technical users easily access the information in the wireless

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industry.

Researched and developed an understanding of the underlying workings (command line interface) of mobile

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technology.

Reviewed and confirmed that the new features matched what the user saw.

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Successfully acted as a back up QA person to test new wireless software features and installation instructions on

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different Windows operating systems using VMWare environments that I set up.

Developed basic understanding of Windows operating systems in order to understand installation procedures.

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Developed a basic understanding of testing and analysis.

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Created and managed all writing project schedules. Schedules had to take into account any product documentation

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that had a quick turnaround time; usually this was as little as a week.

ADIC OEM Content Manager 04/2004 to 02/2005

Scoped, designed and developed a new training CD for additional third party customers in the storage management

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field. This course helped technical individuals to become certified to use the product. This included creating

pseudocode that synced with the Flash format. The final product was a page turning CD that provided the training for

a technical audience.

Diana Lynch 206-***-**** abghtl@r.postjobfree.com

Worked closely with the trainer to perform a gap analysis on the training materials to ensure the materials were up to

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date.

Wrote technical training for new product functions within legacy training materials and ensured that the

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training followed internal style guides.

Took training classes to perform gap analysis of presented material and got feedback from students to adjust

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the presentation of the material for future classes.

Collaborating with external customers, created train the training materials per the specifications of the

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customers.

Identified, tracked, and resolved issues with the projects and the training materials.

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Contract Work Technical Writer 2014 and 2011

Adecco: Created documentation for a platform consolidation project for a large financial institution. Duties included

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researching, understanding, and learning how to use the new platform and how it applies to the new business model,

working with the various subject matter experts to gather necessary content that was used familiarize and train new

and current analysts how use the platform, and creating and improving documentation templates to make it easier for

the users to maintain.

Wimmer Solutions: Assisted with an identity management project for the Concur Security department. Duties

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included working with the project manager to plan out the deploying the IAM, writing processes and procedures, and

assisted other security departments with their documentation to ensure completeness. Planned and set up a portal for

the documentation. Performed additional duties as requested by the compliance manager.

Prime Team Partners: Successfully edited and rewrote the entire security documentation set. The documentation

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addressed how to secure Linux and Windows servers that run energy applications. Edited and rewrote user and

administrator documentation to add new information about energy applications and to standardize overall look and

feel. Worked with subject matter experts to ensure the technical information was correct.

Education

Bachelors of Science, Technical Communication

University of Washington

Continuing Education

Java programming, July 2014

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XML and Technical Communications, April 2011

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Information Security Systems, June 2011

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Systems Analysis Certificate Program, June 2009

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Information Architecture, 2008

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Diana Lynch 206-***-**** abghtl@r.postjobfree.com

Getting Started: An Introduction to Developer Documentation (Java APIs), 2007

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