Michael S. Delli Gatti

** ********* ****** • West Islip, New York 11795

!631-***-**** • ' 631-***-**** • " abghrp@r.postjobfree.com

EMPLOYMENT: Assistant Manager – Day Habilitation

AHRC – Nassau County Chapter (2011- Present)

Train and motivate program participants to perform volunteer job tasks to the satisfaction of staff at

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community site; directly assist individuals in achieving success and satisfaction in their community based

endeavors…

Serve as liaison between voluntary job site staff and program participants; assure safety of program

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participants during community based activities…

Encourage participants to interact appropriately with peers and with persons in th e community…

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Report on participant’s success/satisfaction and/or problems/concerns encountered during day activities to

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participant’s Site Manager…

Ensure that all program participants scheduled for transport are present prior to departure; provides

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assistance to participants in money handling as needed

Protect program participants from neglect/abuse during community activities…

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Report on all incidents to participant’s Site Manager or management staff based at the facility…

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Train program participants to travel independently in the community…

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Rapidly identify and help rectify participants’ challenges by being resourceful and inventive in helping to

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initiate timely and effective solutions…

Oversee functioning of the site in the absence of the Site Manager; maintain accurate written records

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Work with Site Manager scheduling all program activities/volunteer opportunities

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Assist Site Manager in maintaining communication with parents/correspondents/MSC

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Ø Maintain AMAP/SCIP-R/CPR/First Aid Certifications; administer medication to program participants and

keep records of same as required by OMRDD

Direct Support Professional – Day Habilitation

AHRC – Nassau County Chapter (2009-2011)

Train and motivate program participants to perform volunteer job tasks to the satisfaction of staff at

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community site; directly assist individuals in achieving success and satisfaction in their community based

endeavors…

Serve as liaison between voluntary job site staff and program participants; assure safety of program

Ø

participants during community based activities…

Encourage participants to interact appropriately with peers and with persons in the community…

Ø

Report on participant’s success/satisfaction and/or problems/concerns encountered during day activities to

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participant’s Site Coordinator…

Ensure that all program participants scheduled for transport are present prior to departure; provides

Ø

assistance to participants in money handling as needed

Protect program participants from neglect/abuse during community activities…

Ø

Report on all incidents to participant’s Site Coordinator or management staff based at the facility…

Ø

Train program participants to travel independently in the community…

Ø

Rapidly identify and help rectify participants’ challenges by being resourceful and in ventive in helping to

Ø

initiate timely and effective solutions…

Ø Maintain AMAP/SCIP-R/CPR/First Aid Certifications; administer medication to program participants and

keep records of same as required by OMRDD

Assistant Vice President – Network Services

Merrill Lynch – New York, NY (1986 – 2008)

Promoted through increasingly responsible computer networking assignments to the above position in 1996

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with documented commendations/awards citing “Project & Leadership Excellence”…

Served as a Key member of programming and networking project teams tasked with creating and instituting

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network process improvements – configuring, maintaining, upgrading; provide highly effective IT/IS support

worldwide for Merrill Lynch…

Instrumental in designing and implementing new ideas, ways of thinking, and problem solving techniques to

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department operations – consistently meet or exceed business expectations…

Efficiently dealt with IT/IS changes, project tracking, mobilizing resources, and coordinating efforts to ensure

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completion of departmental objectives – defining procedures/guidelines that ensure compliance with

corporate goals and budget…

Presented viable options that facilitate maximum results…

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Ensured consistent excellence and responsiveness to internal and external clientele; consulted with users

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for application requirements; supported help desk; communicated well with users both in person and over

the phone; translated often complex systems information to appeal to both the layman and sophisticated

professional; stimulated excellent relations to generate better business; utilized a natural ability to work well

with others; exercised diplomacy and tact …

Projects and/or computer networking knowledge areas include, but are not limited to, the following: anti -

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money laundering – awareness and avoiding improper payments, related business practices & policies; E-

communication awareness; E-mail and Electronic Communications; Information Security and Privacy;

Information Barriers and the Control Group; ITIL and IT Service Management; Incident & Service Request

Management; Domain Support Diagnosis & Resolution and Domain Engineering Diagnosis & Resolution

Video Conferencing …

Software/Hardware: ABT Time Tracking; Attachmate; Cisco Advanced Router Configuration, In-Depth LAS

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Product, Internetwork with TCP/IP, and SNA configuration multi-protocol; Building Cisco Multilayer Switching

Networks (BCMSN); Building Scalable Cisco Internetworks (BSCI); Data Link Switching Plus (DLSW+);

Crystal Reports 8.0; Data Communications; IBM-TCP/IP for Workstations/IBM mainframes; IDNX 90

Operations; ISRM; ITSM; LANS for Telecomm. Professionals; Microsoft Solutions Framework; MS Excel 4.0

Advanced (PRN-MLAM-CLOSED); MS Exchange Help Desk Class 2; PowerPoint for Windows Adv. Santa

B, PowerPoint for Windows Intro/McCormick; TCP/IP for UNIX; Windows NT; VTAM support …

Quickly identified, defined, and solved computer hardware/software problems - minimizing downtime...

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Coordinated work effectively with exceptional time management skills…

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Displayed a total commitment to the ideal of quality; combine resourcefulness with initiative and a drive for

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success…

Additional training includes: Making Ethical Decisions - Corporate and Support; Six Sigma 101 and

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Organizational Excellence; Operations Management; Leadership; Moving From Conflict; Conflict

Management …

RELEVANT ATTRIBUTES: Flexibility to “wear-several-hats” Confidence to take charge Skill to rapidly adapt to

changing technologies Formal education includes ongoing professional employer-sponsored IT/IS training to keep pace with

the latest IT/IS concepts, technologies, and methodologies, and a Certificate in Computer Operations from Grumman Data

Systems Institute in 1986 Volunteer with Rock Can Roll and the Boy Scouts of America, currently serving as the Committee

Chair of a Boy Scout Troop, Committee Member of a Venture Crew and Associate Chapter Adviser with the Boy Scout National

Honor Society, before that as the Advancement Chair of the Troop and have been a Committee Chair and Advancement Chair

for a Boy Scout Cub Pack. Also a fully trained Unit Leader, with involvement in fundraising References upon request.

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