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Customer Service Data Entry

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Country: United States
State: Georgia
City: Atlanta
ZIP: 30317
Posted date: 12/4/2012   all resumes
Email: abghin@r.postjobfree.com
Contact Info: ****************@*****.***
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VILDA L. LOVETT

** ******* ****** ** / *******, GA 30317 / (404) ***-****
/ abghin@r.postjobfree.com

OBJECTIVE: To obtain employment in a setting that offers options for
financial advancement and professional growth.

QUALIFICATIONS:
Accounts Payable, Accounts Receivable, General Ledger, Reconciliation,
Auditing, Collections, Payroll, Administrative, Customer Service,
Telemarketing, Telecommunications, Data Entry: Alpha/Numeric 15,000 KPH; 10-
Key:10,000 KPH; Typing: 65 WPM, Microsoft Office 2000: Word, Excel, Access,
PowerPoint, Outlook; Windows WordPerfect 6.1, Peachtree QuickBooks, Seibel
Internet Systems, Pay Breeze Accounting Software, HTML Web Page Design,
Meridian PBX Systems, AS400, KDT, & Netscape Navigator.

PROFESSIONAL EXPERIENCE:

PENISTER CLOSSON & ASSOCIATES
2011 - 2012
Accounts Receivable Clerk, Performed Account Receivable billing related
functions; Negotiated settlements; Mediated account resolution; and Served
as a Collections/Customer Service agent throughout the course of performing
third party collections on charged off Pay Day loan account activity.

ALLIED-BARTON SECURITY SERVICES / GEORGIA POWER CO.
2008 - 2010
D/2-Communications Officer, Served as a communications liaison to the Media
Relations Division and the Corporate Security staff of the GA Power
Company. Dispatched the equipment, maintenance, or security personnel
required to maintain a secure work site. Scheduled and documented the
repair status of all malfunctioning equipment posing a detriment to the
safety of the work environment. Performed hourly radio checks to verify the
safety status of all stationary and roving security personnel and
documented the daily interim of all security officers on staff.

GRADY HEALTH SYSTEMS
2004 - 2005
Guest Services Representative, Greeted and facilitated the transport of all
outpatient hospital client le to the appropriate medical divisions needed
to obtain treatment; Assisted in the revision and restructure of the
hospital services directory.

COMPU-CREDIT, INC.
2003 - 2003
Collections Agent, Performed Accounts Receivable related functions; and
Performed third party collections for delinquent charge account balances in
compliance with the Federal Fair Debt Collection Practices ACT.

ATLANTA GAS LIGHT
2002 - 2002
Office Assistant, Performed a variety of administrative duties which
included scheduling the repair of above ground services per leakage survey,
file maintenance of individual account data, data entry functions, and the
retrieval, preparation, and presentation of territorial data used to make
bids on consumer services. (PRO-STAFF Temp Agency)

1 THE COCA-COLA COMPANY
2000 - 2001

Promotions Agent, As a Call Center Informant, researched and distributed
information pertaining to the national and regional based promotional
activities of The Coca-Cola Company; Served as a team leader and back-up
supervisor; Performed various administrative duties and created a Regional
Promotional Summary which expedited requests associated with the regional
promotional activities sponsored by the local bottlers throughout the
country. (PRO-STAFF Temp Agency)

2 SUN TRUST BANK
2000 - 2000

Collections Agent, Performed Accounts Receivable Billing functions in
conjunction with Administrative duties to expedite Direct Collections on
import/ export purchases financed by means of Letters of Credit. (PRO-
STAFF Temp Agency)

2 BANK OF AMERICA / NATIONS BANK
1998 - 1999

PBX Operator, Provided Customer Service through the retrieval and dispersal
of listings for the employees, departments, associates, and banking centers
located within the Bank of America network; Placed rerouted, and directed
calls through means of a Meridian PBX switchboard console. (ADECCO
Employment Agency) 7/99 - 12/99

Payroll Clerk, Performed the administrative duties and various Accounting
functions required to resolve the pay disputes of active, inactive, and
terminated Nations Bank employees within the Georgia, Mid-Atlantic, Florida
employment regions. (ADECCO Employment Agency) 8/98 - 5/99

3 DEKALB CO. DEPT OF PUBLIC SAFETY
1998 - 1998

Telecommunications Operator, Received and processed incoming 911 requests
for police, fire, medical and animal control related emergencies;
Dispatched the appropriate personnel and/or equipment needed to handle the
reported emergencies.

H&R BLOCK, INC.
1995 - 1996
Tax Preparer, Prepared current year, prior year, and amended Federal and
State Income Tax returns and schedules; Greeted clientele and performed
cashier functions on the TPS Accounting System.

1 GEORGIA DEPARTMENT OF REVENUE
1981 - 1994

Tax Examiner II, (Income Tax Division) Performed the Accounts Receivable /
Accounts Payable, Data Entry and AS400 functions required to audit and
process Amended Income Tax returns and schedules; Generated tax refunds;
Billed and/or Assessed tax liabilities; Audited tax credits, Reconciled
Accounts Receivable balances and General Ledger accounts through validation
of estimated tax vouchers; Performed Direct Collections; Exhibited
Interpersonal / Customer Service skills in the course of meeting & greeting
taxpayers, Manned the Taxpayer Assistance call center lines, and made
written and spoken requests for any additional information needed to
complete the individual audits required to bring a return into full
compliance with Federal & State tax laws. (1987 - 1994)

Tax Examiner I, (Income Tax Division) Performed the Accounts
Payable/Account Receivable functions, bookkeeping adjustments,
administrative duties, AS400 and Data Entry functions required to complete
the rush audits required to process current year State income tax returns;
Generated detailed computer notices that defined corrections and identified
the monetary adjustments applied to bring the return into full compliance
with all applicable Federal and State tax laws; Performed Direct
Collections at the close of each processing season; Exhibited Customer
Service/Interpersonal skills in the course of requesting additional
information needed to complete individual audits or to mediate resolutions
of the protests of additional taxation and/or refund reduction. (1984 -
1987)

Principle Clerk, (Motor Vehicle Division) Approved and/or rejected
applications for GA Certificates of Title in an effort to establish a legal
chain of ownership; Examined all supporting documentation that accompanied
the application; Verified the release of all lien, financial encumbrance
and security interests held by the previous owners. (1982 - 1984)

Senior Clerk, (Sales Tax-Motor Fuel Division) Performed the various
bookkeeping functions required to audit and process all quarterly tax
returns submitted in behalf of all state licensed retail distributors of
motor fuel; Verified fuel inventories through individual audit of invoices
and supporting documentation; Prepared refund requisitions; and Verified
corporate licensing through interaction with the offices of the GA
Secretary of State. (1981 - 1982)

EDUCATION:

2 GA Piedmont Technical College
GA Perimeter College

3 Accounting Associate Degree Candidate
Business Information Systems

4 H & R BLOCK Intermediate Tax Preparation Course

Sept 95 - Dec 95

5 1995 DeKalb Community College Adult Continuing

Education Program:

Computer Literacy
Windows 3.1
Payroll & Employment Tax Deduction

6 H & R BLOCK Basic Tax Preparation Course

Sept 90 - Dec 90

7 Decatur High School

Decatur, GA

AWARDS:

"GEORGIA WORKREADY CORE COMPETENCY MEDALIST" - Georgia Department of Labor
- JULY / 2011

"EMPLOYEE OF THE MONTH AWARD" - PRO Staff Employment Agency - AUG / 2001

"TELECOMMUNICATIONS COMMENDATION" - DeKalb Co. Dept of Public Safety -
APRIL / 1998

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