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Customer Service Data Entry

Location:
Atlanta, Georgia, 30317, United States
Posted:
December 04, 2012
Email:
abghin@r.postjobfree.com
Contact Info:
****************@*****.***


VILDA L. LOVETT

** ******* ****** ** / *******, GA 30317 / (404) ***-****

/ abghin@r.postjobfree.com

OBJECTIVE: To obtain employment in a setting that offers options for

financial advancement and professional growth.

QUALIFICATIONS:

Accounts Payable, Accounts Receivable, General Ledger, Reconciliation,

Auditing, Collections, Payroll, Administrative, Customer Service,

Telemarketing, Telecommunications, Data Entry: Alpha/Numeric 15,000 KPH; 10-

Key:10,000 KPH; Typing: 65 WPM, Microsoft Office 2000: Word, Excel, Access,

PowerPoint, Outlook; Windows WordPerfect 6.1, Peachtree QuickBooks, Seibel

Internet Systems, Pay Breeze Accounting Software, HTML Web Page Design,

Meridian PBX Systems, AS400, KDT, & Netscape Navigator.

PROFESSIONAL EXPERIENCE:

PENISTER CLOSSON & ASSOCIATES

2011 - 2012

Accounts Receivable Clerk, Performed Account Receivable billing related

functions; Negotiated settlements; Mediated account resolution; and Served

as a Collections/Customer Service agent throughout the course of performing

third party collections on charged off Pay Day loan account activity.

ALLIED-BARTON SECURITY SERVICES / GEORGIA POWER CO.

2008 - 2010

D/2-Communications Officer, Served as a communications liaison to the Media

Relations Division and the Corporate Security staff of the GA Power

Company. Dispatched the equipment, maintenance, or security personnel

required to maintain a secure work site. Scheduled and documented the

repair status of all malfunctioning equipment posing a detriment to the

safety of the work environment. Performed hourly radio checks to verify the

safety status of all stationary and roving security personnel and

documented the daily interim of all security officers on staff.

GRADY HEALTH SYSTEMS

2004 - 2005

Guest Services Representative, Greeted and facilitated the transport of all

outpatient hospital client le to the appropriate medical divisions needed

to obtain treatment; Assisted in the revision and restructure of the

hospital services directory.

COMPU-CREDIT, INC.

2003 - 2003

Collections Agent, Performed Accounts Receivable related functions; and

Performed third party collections for delinquent charge account balances in

compliance with the Federal Fair Debt Collection Practices ACT.

ATLANTA GAS LIGHT

2002 - 2002

Office Assistant, Performed a variety of administrative duties which

included scheduling the repair of above ground services per leakage survey,

file maintenance of individual account data, data entry functions, and the

retrieval, preparation, and presentation of territorial data used to make

bids on consumer services. (PRO-STAFF Temp Agency)

1 THE COCA-COLA COMPANY

2000 - 2001

Promotions Agent, As a Call Center Informant, researched and distributed

information pertaining to the national and regional based promotional

activities of The Coca-Cola Company; Served as a team leader and back-up

supervisor; Performed various administrative duties and created a Regional

Promotional Summary which expedited requests associated with the regional

promotional activities sponsored by the local bottlers throughout the

country. (PRO-STAFF Temp Agency)

2 SUN TRUST BANK

2000 - 2000

Collections Agent, Performed Accounts Receivable Billing functions in

conjunction with Administrative duties to expedite Direct Collections on

import/ export purchases financed by means of Letters of Credit. (PRO-

STAFF Temp Agency)

2 BANK OF AMERICA / NATIONS BANK

1998 - 1999

PBX Operator, Provided Customer Service through the retrieval and dispersal

of listings for the employees, departments, associates, and banking centers

located within the Bank of America network; Placed rerouted, and directed

calls through means of a Meridian PBX switchboard console. (ADECCO

Employment Agency) 7/99 - 12/99

Payroll Clerk, Performed the administrative duties and various Accounting

functions required to resolve the pay disputes of active, inactive, and

terminated Nations Bank employees within the Georgia, Mid-Atlantic, Florida

employment regions. (ADECCO Employment Agency) 8/98 - 5/99

3 DEKALB CO. DEPT OF PUBLIC SAFETY

1998 - 1998

Telecommunications Operator, Received and processed incoming 911 requests

for police, fire, medical and animal control related emergencies;

Dispatched the appropriate personnel and/or equipment needed to handle the

reported emergencies.

H&R BLOCK, INC.

1995 - 1996

Tax Preparer, Prepared current year, prior year, and amended Federal and

State Income Tax returns and schedules; Greeted clientele and performed

cashier functions on the TPS Accounting System.

1 GEORGIA DEPARTMENT OF REVENUE

1981 - 1994

Tax Examiner II, (Income Tax Division) Performed the Accounts Receivable /

Accounts Payable, Data Entry and AS400 functions required to audit and

process Amended Income Tax returns and schedules; Generated tax refunds;

Billed and/or Assessed tax liabilities; Audited tax credits, Reconciled

Accounts Receivable balances and General Ledger accounts through validation

of estimated tax vouchers; Performed Direct Collections; Exhibited

Interpersonal / Customer Service skills in the course of meeting & greeting

taxpayers, Manned the Taxpayer Assistance call center lines, and made

written and spoken requests for any additional information needed to

complete the individual audits required to bring a return into full

compliance with Federal & State tax laws. (1987 - 1994)

Tax Examiner I, (Income Tax Division) Performed the Accounts

Payable/Account Receivable functions, bookkeeping adjustments,

administrative duties, AS400 and Data Entry functions required to complete

the rush audits required to process current year State income tax returns;

Generated detailed computer notices that defined corrections and identified

the monetary adjustments applied to bring the return into full compliance

with all applicable Federal and State tax laws; Performed Direct

Collections at the close of each processing season; Exhibited Customer

Service/Interpersonal skills in the course of requesting additional

information needed to complete individual audits or to mediate resolutions

of the protests of additional taxation and/or refund reduction. (1984 -

1987)

Principle Clerk, (Motor Vehicle Division) Approved and/or rejected

applications for GA Certificates of Title in an effort to establish a legal

chain of ownership; Examined all supporting documentation that accompanied

the application; Verified the release of all lien, financial encumbrance

and security interests held by the previous owners. (1982 - 1984)

Senior Clerk, (Sales Tax-Motor Fuel Division) Performed the various

bookkeeping functions required to audit and process all quarterly tax

returns submitted in behalf of all state licensed retail distributors of

motor fuel; Verified fuel inventories through individual audit of invoices

and supporting documentation; Prepared refund requisitions; and Verified

corporate licensing through interaction with the offices of the GA

Secretary of State. (1981 - 1982)

EDUCATION:

2 GA Piedmont Technical College

GA Perimeter College

3 Accounting Associate Degree Candidate

Business Information Systems

4 H & R BLOCK Intermediate Tax Preparation Course

Sept 95 - Dec 95

5 1995 DeKalb Community College Adult Continuing

Education Program:

Computer Literacy

Windows 3.1

Payroll & Employment Tax Deduction

6 H & R BLOCK Basic Tax Preparation Course

Sept 90 - Dec 90

7 Decatur High School

Decatur, GA

AWARDS:

"GEORGIA WORKREADY CORE COMPETENCY MEDALIST" - Georgia Department of Labor

- JULY / 2011

"EMPLOYEE OF THE MONTH AWARD" - PRO Staff Employment Agency - AUG / 2001

"TELECOMMUNICATIONS COMMENDATION" - DeKalb Co. Dept of Public Safety -

APRIL / 1998