Veronica L. Dunn

*** ********* **.

Westerville, OH 43081

740-***-****

abghff@r.postjobfree.com

| Qualifications | |

| |Sixteen years of medical transcription experience in an acute care |

| |setting transcribing all work types. Twenty-two years experience in|

| |the medical industry to include Behavioral Health inpatient and |

| |outpatient care for youth and adults; triage of the psychiatric Help|

| |Line, and inpatient clinical unit coordinator position. Experience|

| |in team development and leadership, human resources, department |

| |policies and procedures. Experience and understanding of current |

| |transcription practices and standards. |

| |Skills |

| |Languages Spoken: Spanish |

| |Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) |

| |Microsoft SharePoint |

| |Transcription software (eScription, eMON, Dictaphone) |

| |Experience |

| |Transcription Administrative Coordinator |

| |Mount Carmel Health Systems; Columbus, Ohio |

| |02/2011 - 11/2012 |

| |Lead for the Transcription Department Columbus Medicity iNexx |

| |deployments for Genesis project working with Trinity Information |

| |Services/Information Resources Department. |

| |Primary contact for physician offices to install Medicity iNexx |

| |program and train physicians and office staff on use of the program.|

| | |

| |Secondary contact for issues that arise during Medicity iNexx |

| |deployments. |

| |Responsible for the Medicity iNexx audit reports after Genesis |

| |go-live date (in process). |

| |Responsible for the human resources functions of hiring, training, |

| |counseling and evaluations. |

| |Wrote and performed annual evaluations to assigned staff. |

| |Served as part of the Transcription Services Department Leadership |

| |team coordinating all daily activities, monitoring workflow. |

| |Served as consultant to other entities to provide education on the |

| |dictation, transcription and report distribution process. |

| |Performed monthly revenue invoicing of all contracted customers to |

| |include Trinity Ministry Organization and Physician Office |

| |Transcription. |

| |Performed daily and quarterly performance audits of MTEs. |

| |Assisted in the management and implementation of departmental policy|

| |and procedures. |

| |Maintained the active contract roster including renewal cycle |

| |calendar. |

| |Participated in annual operating budget process. |

| |Effectively communicated positive working relationships with all |

| |levels of management, associates and customers throughout MCHS and |

| |its affiliates. |

| |Analyzed turn-around- time, volume and quality information and makes|

| |procedural improvements when necessary. |

| |Assisted in the management of the production-base pay program. |

| |Performed on-call duties for Transcription Services Department. |

| |Performed LaborWorkx edits to timecards. |

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| | |

| |Medical Transcriptionist/Editor |

| |Mount Carmel Health Systems; Columbus, Ohio |

| |02/2003 - 11/2012 |

| |Transcribed dictation as requested or edits document drafts against |

| |actual dictation following departmental policies for Mount Carmel |

| |and contracted Trinity Ministry Organization sites to include |

| |progress notes, consultations, radiology, H&P, discharge summaries, |

| |etc. |

| |Recognized, interpreted, and evaluated inconsistencies, |

| |discrepancies, and inaccuracies in medical dictation; appropriately |

| |edits, revises and clarifies reports according to the transcription |

| |guidelines and standards of style. |

| |Proofread all transcribed work to ensure quality output. |

| |Strong technical proficiency in computer applications and department|

| |specific software. |

| |Met or exceeded department standards for productivity (160/175 LPH |

| |typed and 259/305 LPH edited) and accuracy (98%) standard. |

| |Worked independently and remotely without direct supervision. |

| | |

| |Ohio High School Athletic Association |

| |Class 1 Basketball Official; Columbus, Ohio |

| |12/2004 - Present |

| |Officiate, per contract, Boys and Girls basketball, all levels. |

| | |

| |New York and Company |

| |Retail Sales Associate |

| |11/2010 - Present |

| |Customer relations and other store duties to include freight |

| |(stocking and labeling clothes), cashier, model floor changes |

| |Education |

| |Three years college education, Slippery Rock University of |

| |Pennsylvania, Information Systems with an emphasis in Communications|

| | |

| | |

| |References and additional experience are available upon request. |

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