Jackqulina Bagley

*** ******** **..

Covington, Ga 30016

Cell: 678-***-**** or 404-***-****

Email: abgheg@r.postjobfree.com

Objective

To obtain a career with a company that will utilize my office, Managerial, Customer

Service, Data entry and computer skills..

Qualifications Summary

● I have over eight years Customer Service experience

● Proficient in Medical Insurance Billing, Medical Terminology, Medical Coding

● Hardworking, motivated, energetic, dedicated, and professional individual able to

serve clients in a conscientious and pleasant manner.

● Outstanding oral and written communication skills.

● Extensive knowledge of Data Entry 8000-9000 KS and telephone systems.

● Strong ability to multitask, organized, disciplined and detail oriented.

● Medical software knowledge: Medisoft, Office Ally, ICD-9 coding, CMS1500

forms and UB92 forms; Microsoft Office,.

● I Can type 45 wpm.

Education

Georgia Medical Academy

Conyers,Ga

● Medical Billing and Coding Degree (May 2012)

● Certified Medical Administrative Assistant (2012)

Dekalb Tehnical College

Covington,Ga

● Administrative Office Technology (2010)

Work Experience

Customer Service/Sales Representative September 2012 - Present

Teletech Jobs Covington,Ga

● Answering customer service and sales calls in a call center environment

● Selling home theater and appliances to customers

● Focus on selling additional and accessory items while maintaining excellent

customer service and sales procedures

● Updating customer information into computer system

● Assist customers with making online purchases via credit card, reward zone cards or

gift cards.

● Selling installations and setting up installation scheduling

Medical Biller April. 2010 - Present,

Precision Medical Billing Company, Atlanta, Ga

● Responsibilities include: Billing for Medicaid/Medicare and all commercial carriers,

following up on unpaid accounts and denied claims, Receiving pre-certifications, pre-

determinations, and claim status, heavy data entry tasking, answering phones, filing,

faxing, posting payments, and copying documents.

● Develop spread sheets for tracking claim checks for physicians.

● Look up ICD-9 codes to verify if a code has been changed and updating patient's

demographics using the Office Ally system.

Customer Service Associate May 2006 – February 2010

Aaron's Rental Decatur,Ga

● Assist customers with rental orders

● Accepting payments for rentals

● Making calls to customers who are late on their payments and notating that into

computer system

● Assisting customers with pay off of merchandise, and renewing rentals

● Help to maintain show room and provide excellent customer service to all

customers entering or calling the store.

Customer Service/Data Entry Clerk Jan. 2002 - March. 2006,

Home Depot, Vinings, Ga

● Duties included: Answering phones in a fast paced call center environment handling

customer complaints and receiving orders, Performing general administrative office

assignments entering customers orders into system, via email or telephone

● Verifying with shipping department that any complaints from customers about missing

product was reprocessed and shipped again

● Other responsibilities: Compiling and preparing reports and documents accurately,

meeting scheduling and work assignments deadlines, answering telephones, taking

messages, ordering, receiving and maintaining office supplies.

Contact this candidate