Carla Minnieweather

**** ******** **.

Dallas, TX 75216

214-***-****

email:abgh4x@r.postjobfree.com

Qualifications

1. Great attention to details

1. Able to work in a face pace environment

2. Excellent written and verbal communications skills

3. Enthusiastic Team Member

4. Practice effective listening with customers

5. Team player, people and detailed orient

6. Leadership skills, able to communicate well with other

7. Well-organized, professional individual and reliable

8. Excellent customer service and interpersonal skill

9. Demonstrated ability to learn quickly and efficiently

10. Outgoing, courteous, honest and dependable

11. Good planning and time management skills to execute multiple tasks simultaneously

12. 10-key by touch

13. Typing 40 wpm

14. Inbound outbound call center experience

COMPUTER SKILLS

Working knowledge of all Windows systems, Microsoft Word, Microsoft Excel, Microsoft Outlook, WisCMSS, Lending Portal 5.1, Auto Dialer, Epic and Lyric

Microsoft PowerPoint, Microsoft Works, Adobe Photoshop, Data Entry, Internet, Scanner, Lotus Notes, Data Entry, Works, CRM, Avaya

Work History

Loan Reviewer

The Bank of New York at Mellon

Irving, TX

June 2010-October 2012

1. Responsible for reviewing the loans making sure all customer information is correct in system

2. Scanning out files that are paid in full by customers

3. Shipping out files through FedEx and UPS

4. Sorting files by loan number

5. Research loans

6. Respond to customers request via email, phone and mail in a timely manner

7. Scanning mortgage applications and loan files into database system

1. Review mortgage files for completion

2. Complete the loan file accurately and on time

Loss Mitigation

Bank of America

Fort Worth, TX

January 2009-May 2010

1. Worked on a dialer taking inbound/outbound calls for loss mitigations to assist customers who are experiencing financial difficulties in addition to handling customer servicing and other loss mitigation/ recovery activities while discussing available options.

2. Set customers up with loan modifications using a profiler system to better assist them with their mortgage and provided needed and correct documents for the loan process procedures...

3. Kept record of collections and status of accounts and delivered bills, if necessary.

4. Insuring that documents are sent to home owners in a timely manner

5. Insure all accounts are notated with accurate information

6. Handle HAMP documents and Foreclosure documents

Customer Service Representative

ATS

Farmer Branch, TX

August 2007- December 2008

1. Inbound and Outbound call center customer support

1. Assisted customers from calling in regarding accounts from various companies

2. Assisted customers with billing and payment issues as well as various account support issues

3. Enter customer information and conversation notes into database system

Education

1. Maceo Smith High School Class of 2007

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