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Customer Service Manager

Location:
Tampa, FL
Posted:
December 01, 2012

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Resume:

TANA M. CLEMENS

727-***-****

abggcb@r.postjobfree.com

________________________________________________________________

Computer Skills

Operating Systems: Windows 2000, XP

Software Programs: ACSR, CSG, Solomon, Access databases, MS Office Suite,

MS

Outlook, Lotus and other web based

programs(GXS, Primepay)

Experience

RWL Communications Inc

2/10- Present

Administration Assistant

. Billing code reconciliation

. Create and modify invoices in Solomon

. Create and modify documents/invoices in Lotus

. Answer telephones and transfer to appropriate staff member

. Scan, enter and maintain electronic filing system

Knight Enterprises, Clearwater, FL

05/01-08/09

Payroll assistant (03/07- 08/09)

. Calculated all timecards for employee's

. Processed all data into Solomon

. Responsible for printing 200 checks for employee's

. Processed subcontractor payroll and maintain subcontractor records

. Responsible for printing over 500 checks for sub-contractors

Office Manager Polk County (03/05-07/07)

. Performed customer service duties to include damage/complaint

resolutions

. Entered and accounted for all total weekly invoices

. Maintained/updated tech database tracking files for all

active/inactive contractors

. Liaison for damage contractor

Office assistant (08/04-03/05)

. Maintained/updated tech database tracking files for all

active/inactive contractors

. Assisted office manager with any of her daily duties

. Preformed customer service duties to include damages/complaint

resolutions

. Liaison for damage contractor

Router (05/01-08/04)

. Assigned individual work orders by location

. Distributed to each tech as his daily route of work

. Preformed customer service duties to include damages/complaint

resolutions

. Liaison for damage contractor

Education

Pinellas Park High School, Pinellas Park, FL, Academic diploma



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