Kristen Skaggs

Career Overview

. Dedicated Customer Service Representative motivated to maintain

customer satisfaction and contribute to company success.

. Customer Service Representative - Client Relations - Data Entry

. Personable and responsible Cashier with 5+ years of experience working

in fast-paced environments. Solid team player with great positive

attitude.

Core Strengths

. Training development

. Cash management

. Store maintenance

. Data entry

. Typing

. Customer service

. Filing

. Scheduling

Accomplishments

Customer Follow-up

. Ensured that customers were satisfied with company products and

services by doing purchase follow-up calls.

Customer Service

. Consistently received positive feedback from guests and created repeat

business by developing long-term relationships with customers.

. Handled guest complaints, maintaining a positive dining experience for

all rest.

Monetary Transactions

. Handled cash, check, credit and automatic debit card transactions with

100% accuracy.

Multi-tasking

. Cashiered with two cash registers at once in tandem to maximize

customer flow.

Work Experience

September 2007 to April 2012

Starcrest Cleaners Springfield, IL

Counter clerk/ front counter customer service

. Greeted customers entering the store to ascertain what each customer

wanted or needed.

. Worked as a team member performing cashier duties, product assistance

and cleaning while providing excellent customer service.

. Assisted customers in person and via telephone.

. Earned management trust by serving as key holder, responsibly opening

and closing store.

. Trained new employees by providing knowledge of specific store tasks

and policies.

March 2004 to July 2007

Helia Springfield, IL

Laundry/housekeeping

. Kept patients rooms clean

. Pick up soiled laundry, sort, wash, dry, fold, hang, deliver laundry.

. Prepared and make beds with fresh linen

June 2001 to September 2001

Howlette building (state) Springfield, IL

License plate renewal, temporary summer job

. Filing & sorting,

. Renewing license

. Met mandatory quota for day

Educational Background

2008 New Start Springfield, IL

CNA Medical

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