Experience:

Darden Restaurants - Red Lobster

January 2012 - Present

Service Manager Greensburg, PA 15601

. Completed Darden's Red Lobster Manager In Training (MIT)

Program consisting of an intensive, hands on 12-week in-

restaurant training supplemented with projects, activities

and videos designed to create an effective manager

. Completed one week of classroom training at the Restaurant

Support Center in Orlando, FL., which is recognized as one of

the industry's Top 10 training programs

. Assume the role of Talent & Acquisition Manager by selecting,

interviewing, hiring and training applicants for bartender

and host positions

. Manage a total of 90+ employees, directly in charge of all

bartender and host weekly scheduling as well as semiannual

Front of House crew member reviews

. Take charge of coordinating restaurant meetings comprised of

complete staff for the purpose of fully informing and

educating all on upcoming events and promotions

. Continue the growth of knowledge in management and the

hospitality industry through monthly meetings with upper

management

. Led the restaurant to receive the highest score in the region

on its most recent Total Quality audit which measures

cleanliness, foodborne illness risk, and safeness.

. Oversee bar, produce and fresh fish product inventory, which

includes all ordering and receiving of weekly shipments

. Handling of all sales, costs, and cash flow associated with

the restaurant including analyzing daily sales reports to

isolate and resolve mistakes for corporate accounting

. Drive sales through top of the line marketing approach and

excellent operation standards set by the company while

exercising all efforts to fully maximize one hundred percent

guest satisfaction

. Open and close as the sole manager on duty at the largest

restaurant in the Pittsburgh region at 9,926 sq. ft.

. Personally responsible for giving back to the community with

various coupon, gift card, and food donations; in particular

through weekly food donations to the American Red Cross

Subway

Sandwich Artist August 2011 - December

2011

State College, PA 16803

Education:

The Pennsylvania State University December 2011

. B.S., Hotel, Restaurant & Institutional Management

o Program ranks among the top 5 in the nation

Qualifications and Skills:

. ServSafe Certified

. Proficient in Adobe InDesign, PhotoShop, Excel, PowerPoint,

Microsoft Word and POS systems

. Proven leadership/managerial abilities (able to motivate

personnel to reach desired objectives)

. Excellent communication/interpersonal skills (able to develop

positive relationships with guests and employees)

. Highly skilled at problem identification/problem resolution

(take action in solving guest and crew member issues by

utilizing management skills)

Contact this candidate