Sales Manager
Resume:
Jacinta W Mutonga
McLean, VA 22101
abgfp3@r.postjobfree.com
CAREER EXPERIENCE
Feb 2008 – Current
Call Desk Inc.
Mclean VA.
Call Center Manager
• B2B Call Center Sales, business development, prospecting for new business opportunities, creating and executing marketing campaigns. Selling, upselling and cross selling of services.
• Account Management and servicing, following up and building relationships with new and existing clients. Acting as a point of contact for existing call center clients, managing company-client relations, resolving customer issues and providing continuous feedback.
• Manages daily operations, administers internal controls and ensures that operating procedures and policies are followed.
• Develops and manages service plans in strategic ways to increase the value of purchased services for clients.
• Actively monitors call reports, staff scheduling and other metrics to ensure efficient service delivery while managing costs.
• Conducting workshops with staff on general business etiquette, telephone and email etiquette and ensuring that staff understands and complies with specific policies, such as HIPAA compliance practices on behalf of our medical industry clients.
• Hiring and training employees, giving on-the-job guidance to improve staff efficiency. Managing a team of remote call center representatives.
• Provides financial reports including monthly closing and variance analysis, monthly cash forecast for billed and unbilled receivables.
Feb 1998 – Jan 2008
AirfarePlanet.com Inc.
Portland, OR
Sales Manager, International Travel
• International consolidator/bulk fare sales directly to consumers. Coordinated international travel and events for organizations, corporations and individuals.
• Organized employee events and international familiarization trips and conference attendance for employees.
• Assisted clients obtain or renew passports and visas for various countries and keep abreast of State Department advisories.
• Developed and implemented plans to grow revenue, marketed agency services to corporate and non-profit organizations and developed targeted advertising campaigns to reach leisure international travelers.
• Advised international business travelers on international protocol, etiquette and cross-cultural communications during international travel.
• Developed an experienced team of travel sales professionals to sell international travel.
• Anticipated customer needs and worked to ensure positive outcomes for all our clients’ travel experiences.
• Helped companies and groups plan and make reservations for events and conferences.
• Acted as a liaison between clients and airlines, hotels and other travel suppliers.
• Attended trade shows and events domestically and internationally.
• Designing and producing reports including budgets, forecasts, and itemized billing for all events
EDUCATION AND SKILLS
• Bachelor of Science in Finance- Western Washington University, Bellingham, WA.
• Proficient with Amadeus Global Distribution System
• FX Premier Makeup Artistry Course, Rain Makeup Academy, Las Vegas, NV
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