Customer Service Sales Manager Management Experience
|Rosa Lee Sessoms
**** ******* **
Bryan, TX *****
Dallas, TX 75237
Position: Professional Driver (OTR)
Hire Date: March 2012
End: Presently Employed
Sears and Roebuck/Call Center
1300 Louis Henna Blvd.
Round Rock, TX 78664
Position: Customer Service Representative
Hire Date: August 5, 2005
End Date: April 10, 2011
The Assured Group
5613 Blue Bird Lane
Dallas, TX 75237
Position: Property Manager
Hire Date: July 2004
End Date: April 2005
NHP Management Co./Fairmeadows Apts.
800 N. Merrill Ave.
Duncanville, TX 75116
Position: Community Manager
Hire Date: October 1993
End Date: July 2000
Results-driven Customer Services Representative with proven ability to establish rapport with clients. Motivated customer
service representative with over three years retail experience in a fast-paced environment. Personable and responsible Cashier
with 5+ years of experience working in fast-paced environments. Solid team player with great positive attitude.Energetic and
reliable Retail Sales Associate with 3+ years experience in a high-end merchandise environment.
Excellent communicator with 6+ years experience working in a demanding call center environment as a Customer Service Representative.
Reliable Customer Service Representative with proven track record in demanding sales and account management environments.
Highly enthusiastic customer service professional with over 35+ years client interface experience.
I am gifted to work in the public sector. I have used this gift which is always customer-focused, and effective. I have been a temporary supervisor during the holidays on the "Assist Team", which handles everything, every issue, including co-workers needing assistance, as well as the public sector.
I am a hardworking, mature and well organized person. I am consistent, seasoned, adaptable and quite ambitious.
Computer Proficiency Time Management
Data Entry Accounting
Organizational skills Collection experience
Large cash/check deposits Proficient in cash management
Markdown/promotional procedures Invoice processing
Inventory control Energetic work attitude
Top sales performer
Telecommunication skills Creative problem solver
Adaptability Supervisory skills
Conflict resolution Excellent communication skills
Courteous demeanor Quick learner
Active listening skills Seasoned in conflict resolution
Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
Interacted with 50+ affiliate stations in US and Puerto Rico, ensuring reliable and high-speed delivery to residential and
Computed Data Reports
Provided required weekly, monthly and quarterly reports listing sales figures and client track records.
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Consistently generated additional revenue through skilled sales techniques.
Greeted customers upon entrance and handled all cash and credit transactions.
Assisted customers over the phone regarding store operations, product, promotions and orders.
Assisted in the managing of the company database and verified, edited and modified members information.
Earned management trust by serving as key holder, responsibly opening and closing store.Described product to customers and accurately explained details and care of merchandise.
Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions.
Computed accurate sales prices for purchase transactions.
Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service.
Assisted customers in person and via telephone.Communicated with vendors regarding back order availability, future inventory
and special orders.Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and
efficiently.Interacted with customers and retail buyers to expedite orders.Recommended alternative items if product
was out of stock.Guaranteed positive customer experiences and resolved all customer complaints. Accurately balanced cash drawer
after every shift.Developed reputation as an efficient service provider with high levels of accuracy.Scored in top 10% of employees
in successful resolution of issuesHelped drive sales goals and achieve monthly quota figures.Recommended, selected and helped
locate merchandise based on customer needs and desires.Contacted customer to follow up on purchases, suggest new merchandise
and inform them about promotions and upcoming events.Politely assisted customers in person and via telephone.Processed and
issued money orders for customers.Accurately logged all daily shipping and receiving orders.Routinely answered customer questions regarding merchandise and pricing.
Graduated from Clifford Scott High School in East Orange, N.J. in 1968.
Took some college courses in Word Processing and Accounting.
Major: Business Administration/Accounting
Minor: Word Processing
Also took Spanish l and ll
I just completed training to become a professional OTR driver on December 8th, 2011.
I have been through all 48 states delivering merchandise to retail stores, distribution centers and railways.
Strong references upon request
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