Customer Service Assistant

STephanie Parker Peel

**** ***** ******

Memphis, TN 38122

Mobile: 901-***-****

Home: 901-***-****

*********.****@*****.***

objective

To further my career using my education and experience in the

business industry.

Experience

2009 Current Morgan Keegan Memphis, TN

Legal/Records P roduction Assistant

A rbit ration/Litigations

Retrieve documents and run reports from ESP desktop and Mobius.

Save documents to hard drive.

Burn documents to a cd or dvd.

Work with paralegals by e mail and phone to get documents to

secure and outside counsel.

2005 2009 Morgan Keegan

Memphis, TN

Office Assistant/Customer Service

Answer multiple line calls and determined how to help the caller.

Unclaimed Property – receive mail from MK branches on clients

that have return mail sent back from the post office, research in

Lexis Nexis to find new address, send letter to new address to

locate client. List the clients on an excel spreadsheet and file the

statements until the client is located.

Scan and Index New Account documents.

2002 2005 Morgan Keegan

Memphis, TN

Office Assistant/New Accounts

View new account documents for verification purposes and then

reject or accept the documents.

Answer New Account questions through phone calls or e mails.

Retrieve documents and run reports from ESP desktop.

Generate paperwork for new brokers joining the company.

1998 2002 Baer, Baer, & Baer

Memphis, TN

Receptionist/Office Assistant

Answered multiple line calls and determine how to help the caller

Ran errands

Filing paperwork in filing cabinets and judgements at court house.

Education

2007 Southwest Tennessee Community College Memphis, TN

Associates Degree in General Office Assistant

Summary of Qualifications

Proficient in Microsoft Office, Windows 2000, Windows XP, Windows 98, Windows 95, Word Perfect (all

versions), Word Processing, Microsoft Word (all versions), Microsoft Works, Excel, PowerPoint, and

Outlook, Phase 3, ESP Desktop, Mobius, Scan and Index Station, Uncl.aimed Property, Micro Fiche,

Mornet, Lexis Nexis, pulling AIS statements from cd’s and Fiche and distribute the mail. Proficient with a

multi tasked and fast paced environment, answer phones, filing, organizational skills.

References

Available upon request

Contact this candidate