Active TS/SCI Security Clearance w/Full and CI Polygraphs

Industry Wide Certifications: Security +, ITIL v3 and Network+

Experience: Exchange 2010, 2003/5.5, Windows Servers 2008/2003,Active Directory, Group Policy,

McAfee ePO, Port Security, Hyena, Retina, SCAP, WSSP & Gold Disk, Symantec: System Center

Essentials, Ghost, Vault, Backup Exec, SharePoint 2007, Blackberry Server 4 & 5, Apriva Server & SME

PED, EAS Archiving Solution, MS Hosted Email Solutions (Tumbleweed/FrontBridge Email Filtering),

Windows 7/XP; Windows NT Server/Workstation 4.0, Microsoft Office Suites

WORK EXPERIENCE

BAE Systems - IT

Ft. Jackson, SC 29207 May 30, 2011 – Present

Systems Administrator - Contractor

See detailed work description below. Same duties and location.

General Dynamics IT

Ft. Jackson, SC 29207 June 1, 2010 – May 29, 2011

Systems Administrator - Contractor

Provide all aspects of network, server and workstation support for the National Center for Credibility

Assessment; Regular Duties include maintain Exchange 2010, email archiving via Symantec

Vault; Monitor & apply patches to servers & workstations using Hyena & System Center

Essentials; Create & administer Group Policy in Windows 2008 Server and Active Directory

environment including MS HyperV virtual servers; implement port security on Cisco switches;

Administer web security via Websence; Maintain and administer Host Based Security using

McAfee ePO; perform Cisco firewall and switch configuration backups monthly using ADSM &

Putty; updates to McAfee ePO, Symantec anti-virus and Retina vulnerability systems; Scan

network systems for DoD & Disa STIG & IAVA vulnerabilities; work to bring systems into

compliance with STIGs to maintain accreditation using Retina, Gold Disk, WSSP and SCAP;

Create and maintain user accounts in AD, administer permissions on file servers and shares;

Maintain equipment in classrooms and labs for polygraph classes including installing polygraph

software, setting up and testing physical equipment. Record classroom and lab sessions using

vBrick AV system; compile and burn DVDs for instructors and students; Install and test

software for approval to install on network; prepare RFC documentation for changes on the

network. Create and image systems using Ghost. Encrypt laptops with SecureDoc and BitLocker.

Create and maintain SOP documentation. Review and save server logs with What’s Up Gold.

InfoReliance Corporation

Shaw AFB, Sumter, South Carolina 29016 February, 2010 – May, 2010

Network Systems Client Support Technician - Contractor

Support 9th Airforce command in operation of a new Network Communications Center. Duties include

BES v.5 and Blackberry administration. Migration of existing users to new Active Directory and

Exchange organizations. Provide remote and on site customer assistance, documentation of

systems and network applications; maintain web based ticketing system (Remedy, build user and

admin accounts; training to the workforce.

Computer Sciences Corporation

Blythewood, South Carolina 29016 March 20, 2009 – February, 2010

Exchange Administrator ~ System Analyst Sr. Prof.

Assist in defining Exchange Admin roles for projects. Research and prepare Business Units for

Exchange2007 migrations in complex domestic and international enterprise environments.

Regular

Duties include maintain and support current Exchange 2003 messaging systems to include over 80

domestic and international Active Directory 2003 domains connected to Exchange 2003

domains; address and resolve Incident and Service Request within SLA timeframe; prepare

monthly SLA reports; develop and implement new methods and procedures of technical

solutions that meet the requirements of the client. Attend and report business unit status at daily

service review meetings

(CSC) Eagle Alliance – Architecture & Implementation Group

Annapolis Junction, MD 20701 February 4 2008 – March 20,

2009

System Analyst Senior Professional – Exchange Administrator:

Recent Projects: Research and implement an Apriva Server and SME PED environment; Research and

prepare for Exchange 2007 migration. Regular Duties include maintain current Exchange 2003

messaging system on three separate classified DoD networks; maintain Blackberry server; design,

develop and implement new methods and procedures for technical solutions that meet the requirements of

the project. Designs included major and highly complex systems like the Secure Mobil Environment

Personal Electronic Device (SME PED), its host server; its incorporation into current Exchange

messaging system; and SharePoint 2007 (MOSS 2007) consisting of front-end, application and database

servers(SQL) built on VMWare virtual servers; prepare documentation . Assesses existing systems and

recommend technical improvements (e.g., performance upgrades). Provide detailed documentation of

moderately complex system specifications, system installation procedures, system backup and recovery

techniques and system test methods.

Hogan & Hartson, LLP

Washington, DC 20004 March 26 2007 – January 25 2008

Messaging Applications Specialist:

Primary duties include managing over 50 Exchange 2000-2003 clustered servers in a US and

International email organization. Ensure connectivity between BES 4.0 servers and Exchange 2003

servers. Analyze and debug existing messaging applications (EAS Archiving Solutions, Tumbleweed and

FrontBridge Spam and Filtering Solutions) to maintain and improve their overall reliability and

performance. Create, manage and maintain Public Folder structure and access for all Domestic and

International offices. Build, configure and maintain Exchange servers. Check server logs on a daily basis

using Hyena and document issues and solutions. Apply all necessary security patches, updates and virus

signatures. Manage backup and operations on Exchange servers using Backup Exec. Manage Exchange

server disk space. Author procedural, descriptive and other types of documentation required.

Communicate with vendors as required for evaluation, purchase, installation, configuration and support

issues. Key player in migration of Personal Folders into EAS archive solution. Utilize tools such as

SMTPDiag, DNSStuff, etc. to troubleshoot email issues and other assigned projects.

University of Maryland, School of Medicine

Baltimore, Maryland 21201 July 30, 2001 – March 16, 2007

Network Control Specialist/Exchange Administrator:

Primary duties include managing a 6,000+ user, multiple location Windows 2003 Active Directory

environment with over 1,300 Exchange 2003 mailboxes, a 60+ user Blackberry Enterprise Server 4.0

environment; Windows 2000/2003 File server for users on various campus networks. Maintaining virus

and spam filtering protection for the e-mail environment using Symantec products. Implemented and

manage an external Exchange 2003 e-mail system for University Alumni contained in its own AD Forest.

Key player in the upgrade from Exchange 5.5 to Exchange 2003. Responsible for building, software, and

update installations, providing overall management of HP and Dell Windows 2003 enterprise servers.

Provide senior level technical support, which includes monitoring network connections and performance,

identifying and resolving problems, creating new connections. Novell servers, LANDesk server, list server

management, domain services and provide overall technical support of LAN accounts and resource

access. Document appropriate network functions as well as knowledge transfer to Tiers 1 and 2. Perform

backups using BackupExec. Utilized Remedy ticketing system for resolution of incidents. LANDesk

remote management administration, support, and other assigned projects.

Titan-AverStar, Inc.

Baltimore, Maryland October 9, 2000 – July 20, 2001

Systems Administrator:

Administer and maintain network systems which include Novell, Windows NT 4.0, Windows 98. Perform

backups using ARC Serve. Create and maintain user accounts, user directories, dial up accounts, assign

account permissions, set up mailboxes, Configure laptops for dial-in access. Install, support, and provide

all services to users on both the PC and laptops. Installations include Windows 98/NT4.0, Novell,

Netscape, Office 97/2000, and various other Windows and Novell based applications; administer and

configure new PC's. Research, recommend and purchase all aspects of computer equipment and software.

Compose and maintain documentation. Responsible for all computer-related inventory, provide all levels

of technical support for users.

Tower Federal Credit Union

Laurel, Maryland November, 2000 – February, 2001

Technical Services Analyst:

Configure, install, troubleshoot and maintain hardware, systems software, operating systems, voice

communications systems and the local and wide area networks. Provide user support related to hardware,

software and network issues. Administer network security and support system back up and recovery.

Responsible for the installation and maintenance of computers, voice and data communications circuits,

equipment and internal building wiring. Monitor communication network performance to ensure network

and equipment stability for the voice, local and wide area networks. Monitor maintenance and service

contract status to ensure coverage, research improvements to the network equipment and technical

functional requirements and make the appropriate recommendations. Ensure the integrity and security of

data and voice communications systems through design, testing and implementation of controls to limit

and monitor access to systems, applications and files. Responsible for documenting key activities,

specifications, configurations and protocols. Provide technical support for projects as a member of or as

an information resource to various project teams – including developing specifications for new systems

and/or equipment, developing alternatives, performing cost/benefit analysis. Ensure that disaster

recovery programs are current and effective by planning and executing disaster recovery testing within

established parameters.

Injured Worker’s Insurance Fund

Towson, Maryland February 17, 1997 – September 29, 2000

Senior Help Desk Analyst:

Administer Exchange Server 5.5, Windows NT 4.0, Windows 95, Norton AntiVirus Solutions.

Create and maintain user accounts, user folders, dial up accounts, assign account permissions, set up

and maintain mailboxes, distribution lists, public folders, administer antivirus solutions and reports.

Configure DHCP Servers. Configure laptops for dial-in access. Install, support, and provide help desk

services to users on both the PC and VAX environments running applications on Windows 95 and

Windows NT 4.0. Installations include Windows 95/NT, Internet Explorer, Oracle Developer 2000, Office

97/2000, and various other Windows based applications; administer and configure PC's for internet

access, including Firewall accounts, support users via telephone, e-mail, and on-site. Write company

specific user manuals, Instructor for Office 97 suite, Windows 95/NT classes. Evaluate and recommend

end user training and materials. Responsible for PC equipment inventory, laptop warranties, and

maintenance, assign and maintain IP addresses. Research, write, edit and distribute monthly newsletter

for PC users, provide 2+ level technical support for users with PCs and laptops, provide limited

hardware troubleshooting, and repair. Interview candidates for IS Department helpdesk positions.

Mitchell Medical/Mitchell International

McLean, Virginia May, 1996 - January, 1997

Client Services Representative/Software Tester:

Provide support/help desk services, via ‘800’ customer service telephone lines, to clients purchasing

and/or leasing Mitchell’s Medical Analyst software program and equipment, in addition to other DOS

and Windows based applications. Support includes, but is not limited to, help with installation of

software updates, questions regarding ID-9, CPT, and HCPCS codes in relation to submitted provider

charges, suggest appropriate responses to providers receiving ‘usual and customary’ and/or ‘reasonable

and customary’ fee amounts instead of “charged amounts”, research provider fee and code review ranges

from Medirisk, Medicare, etc. to support our software and our clients’ position, make diskettes extensively

test new software releases and updates for changes, bugs, inconsistencies and revisions prior to

packaging and sending it out to current and new clients, report programming problems to the

development team, provide support for leased hardware including various backup systems and dispatch

repair technicians when necessary, data entry for clients and potential clients when needed, provide

support to the account officers and trainers that are out in the field, and any other types of support

needed for customer satisfaction.

The Johns Hopkins University, Department of Surgery

Baltimore, Maryland December, 1993 - April, 1996

Administrative Secretary to the Director of Surgical Research:

Troubleshoot hardware and software problems on office LAN and individual computers in the

Department of Surgery. Comprise new ways to make the office run more efficiently. Schedule patients for

tests, surgeries, and appointments with little or no supervision, admit patients directly via on-line

computer, interact with patients, senior management, scientific collaborators, and foreign dignitaries on

a daily basis, set up and maintain extensive filing systems for patient records, literature, reprints, grant

applications and information for active grants of entire Department. Type operative notes, clinic notes,

letters, scientific and Medical manuscripts for press, and grant proposals. Edit, proofread, create

spreadsheet databases needed for research fellows, maintain extensive and confidential records, use of

such records to prepare reports essential for continued accreditation of the training program.

EDUCATION

Anne Arundel Community College

Network +

Learning Tree International

Windows 2003 Active Directory Troubleshooting

Exchange Server 2003 Administration

Exchange Server 2003 Securing and Managing

IKON Technologies

Windows 2000, Exchange 2000, Novell 5.1

Global Knowledge Network

Exchange Server 5.5 Admin.

Windows NT 4.0

Computer Learning Center

Computer Operations

Mergenthaler Vocational Technical High

Diploma in Business Education

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