Customer Service Representative

Connie Stepp

**** ********* **

Deer Park, Tx ***36

281-***-**** email: **********@*****.***

Objective:

To obtain a position as customer service representative / logistics

coordinator utilizing my 27 years of diversified experience.

Qualification Summary:

Strong knowledge in all areas of customer service / logistic scheduling in

the chemical industry.

Building excellent relationship with customers, very reliable and

professional person

Strong leadership skills and capability to motivate and manage staff to

accomplish great results

Very organized

DOT and IATA

Knowledge of SAP R3, R11 and R2, Great Plains

TWIC clearance

Work Experience

Evonik Rohmax USA (July 2010 to present)

Logistics Specialist

Daily communications with CSR's and Plant scheduling customer orders for

shipment

Retrieving orders from SAP, preparing orders for shipments, scheduling with

plant and trucking companies.

Enter completed shipping orders into SAP

Inspecting trucks upon arrival for loading.

Directing all deliveries to proper location in plant

Approving invoices for payment from trucking companies.

Marinating / updating Iso procedures

Internal ISO Auditor

Tracing/Tracking of outbound railcars

Reagents USA (Dec 2009 to July 2010) Temp to Perm

Customer Service Representative/Logistic Coordinator/Purchasing

Daily communication with production and loading departments.

Accepting customer orders for domestic and international via email, fax, or

phone, confirming inventory, confirming orders and pricing to customers,

entering orders into order log, preparing bill of lading, packing list, and

labels for shipments, gathering all necessary paperwork for shipment, such

as msd, and coa. Preparing sales orders for invoicing. Scheduling shipments

with plant. Collecting rate quotes from trucking companies for full load

shipments and LTL shipments and scheduling shipments with trucking

companies. After shipment is complete, entering completed shipment into

order log and inventory log. Invoicing completed sales orders. Updating

customer price list as needed.

Creating purchase orders for raw materials, placing/scheduling orders with

vendors into plant for production.

Entering purchase orders into purchasing log. Updating vendor price list a

needed.

Johann Haltermann LTD/ The Dow Chemical Co / Monument Chemicals ( Jan 1995-

Oct 2009)

Logistic Technologist Leader

Daily communication with marketing, operations, and loading departments.

Daily communications with customers on production activity.

Ordering, purchasing and scheduling delivery of additive materials for

production.

Scheduling receipt of customer materials for production into plant on

timely basis via Tankcar, Tanktruck, or Barge

Scheduling shipments of customers produced material out of plant on timely

basis., via Tankcar, Tanktruck, or Barge

Reporting receipts /shipments of customer's material into customers Sap

systems and into company Sap or Great Lakes system.

Monitoring customers Sap systems for new orders to ship via Tankcar,

Tanktruck, or Barge

Month end reporting of customers inventories

Preparing paperwork for tanktrucks, tankcars and barges, loading/unloading:

bill of ladings, product Id tags, msds.

Scheduling tankcars into plant as needed from storage tracks through PTRA

Tracing/Tracking of inbound/outbound tankcars on UP, BNSF and PTRA

websites.

Accepting customer orders via email or fax for Haltermann materials,

placing orders into Great Plains data base, scheduling shipments, creating

invoice for materials.

From 1999 - 2001 I was the customer service manager for Johann Haltermann.

Dow Chemical purchased Haltermann in 2001. From 2002 - 2009 I was the

Logistics Technologist Leader within the Supply Chain Group, I was also

part of the implementation team with Dow to integrate Haltermann into SAP.

Stolt Haven Terminals Customer Service Representative / Logistics

Coordinator (Jan 1993 - Jan 1995) Scheduling customers material in / out

for storage

Vopak Terminals (formerly PaktankTerminals) Customer Service Representative

/ Logistics Coordinator (Nov 1985 - Dec 1992) Scheduling customers

material in / out for storage

References: Mary Martin 713-***-****, Jeff Weeks 832-***-****

Education: Graduate of Deer Park High School 1975

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