Customer Service Quality Assurance

Amy E. Winkle, MSW

** ******* ******, ** #*

Washington, DC 20011

202-***-**** (home)

202-***-**** (cell)

abgf89@r.postjobfree.com

Education

Howard University, Washington, DC

. Masters of Social Work, Criminal Justice Concentration, December,

2008

. Licensed Graduate Social Worker, 2009

Georgian Court University, Lakewood, NJ

. Bachelors of Social Work, May, 2002

. Licensed Social Work Associate

Professional Experience

2tor, Inc.-University of Southern California, School of Social Work

September 2011-Present

Regional Field Placement Coordinator

. Research, outreach and contract acquisition with Social Service

agencies

. Establish and institute MOU's between university and social service

agencies

. Provide agency assessment and field instructor interview

. Conduct all Field Development duties in accordance with University

standards

Communities in Schools of the Nation's Capital, Washington, DC

August 2010-March 2011

at Spingarn Senior High School (DCPS)

Site Coordinator

. Participated in program development and capacity building of pilot

school drop-out prevention program

. Acted as a liaison among collaborative community partnerships

. Conducted clinical case management for at-risk youth

. Conducted thorough needs assessment plans(s) and Site Operations

Plans, based on needs assessments

. Provided crisis intervention for students with Axis I diagnoses

. Facilitated Early Warning Indicator collaborative meetings by

analyzing and presenting data and formulating interventions

. Participated in Student Support Team Meetings

. Developed Individual Student Plans based on academic and behavioral

needs

. Coordinated wrap-around services and student support intervention

. Consulted with Principal, school leadership/administrators, and

instructional staff regarding academic performance and data and

behavioral interventions

. Developed training materials and provide ongoing staff development

training

. Conducted classroom and intervention observations to determine best

practices

. Coordinated afterschool and community-based interventions with

volunteers, mentors, and/or tutors

. Organized and facilitated small group and individual DC-CAS tutoring

sessions

. Planned and facilitated parenting workshops

. Provided oversight of two school sites regarding program development

and program roll out

. Supervised social work staff

See Forever Foundation-Maya Angelou Transition Center, Washington, DC

January 2008-June 2010

Social Worker

. Designed and implemented case management system

. Developed policies and procedures in accordance with case management

system

. Developed social worker job description

. Designed and implemented program evaluation tools

. Provided behavioral/crisis intervention and case management duties

. Conducted weekly counseling sessions with students in accordance with

I.E.P goals

Amy E. Winkle

90 Webster Street, NE #8

Washington, DC 20011

. Designed and implemented therapeutic group curriculum

. Designed, planned, and facilitated Scholar Support Team meetings

. Maintained appropriate clinical documentation

. Developed and utilized social assessment tools

. Established and facilitated therapeutic group meetings

. Conferred with collateral professionals as appropriate

. Participated in clinical supervision meetings

. Collaborated with DYRS staff and policies for committed youth

. Provide direct clinical supervision for 2 MSW student interns

Gateway Health Services/Cypress Creek Therapy Associates, Severna Park, MD

August 2005-May 2007

Director of Communications (Promoted position)

. Designed and implemented internal human resource systems and

operations

. Conducted quality assurance inspections and provided data reporting to

all company executives

. Oversaw all human resource duties including benefit enrollment,

personnel grievances, and performance review tracking

. Compiled reports and follow up analysis to the Vice Presidents of

Administration and Operations

. Managed and enforced clinical compliance for over 120 employees

. Supervised clinical credentialing requirements and processes

. Oversaw and performed clinical and administrative recruiting efforts

for 12 clinical sites

. Administered pre-employment testing and performed administrative

interviewing and hiring

. Compiled and analyzed statistical data

. Conducted personnel training and new employee orientation

. Acted as liaison between the Department of Communications and CEO

through weekly strategic planning meetings

. Instituted and enforced company policy through weekly ethics reporting

. Maintained and promoted organizational structure and functions of each

division

. Facilitated weekly staff meetings

. Performed daily follow up as to the actions and targets set for

subordinate staff

. Abided by HIPPA regulations

. Supervised 3 employees

Cypress Creek Therapy Associates, Severna Park, MD

April 2005-August 2005

Office Manager

. Oversaw all administrative duties of 2 employees

. Handled customer service issues, patient scheduling, and insurance

verifications and preauthorization

. Created and maintaining patient files

. Acted as a liaison among patients, clinical staff/director, insurance

companies and doctor's offices

. Abided by HIPPA regulations

Children's Choice, Stevensville, MD

August 2002-November 2004

Social Worker/Second-in-Command

. Completed initial assessments to determine foster child's short and

long term needs and level of care

. Provided individual interventions for foster children while providing

supportive actions for resource parents

. Devised treatment plans to address foster child's needs and level of

care

. Completed quarterly reports to monitor child's progress toward meeting

treatment plan goals

. Acted as mediator and advocate among corresponding agencies to meet

the physical, psychological, emotional, educational, medical and

spiritual needs of the child

. Participated in court hearings and mediations, providing testimony

regarding the child's safety and cognitive and emotional development

while in care

. Oversaw staff of 5 in the absence of the Program Coordinator

. Provided therapeutic interventions, crisis management and case

management duties

Whiting Health Care Center, Whiting, NJ

September 2000-July 2002

Activity Assistant/Weekend Supervisor

. Completed initial assessments to determine level of therapeutic

recreation intervention

. Planned and implemented group activities based on physical and

cognitive needs

Amy E. Winkle

90 Webster Street, NE #8

Washington, DC 20011

. Facilitated sensory programs and diversional activities

. Engaged in individual visits and interventions for residents of varied

cognitive functioning levels

Volunteer Experience

SpeakLife, Inc., Landover, MD

September 2010-Present

Clinical Manager

. Serve as point of contact and coordinator for the development,

implementation, and evaluation of the Services Division

. Provide direct leadership and supervision to staff and volunteers

within Services Division

. Assist staff/volunteers in the development of strategic plans for

prospective program area

. Evaluate all staff/volunteers in accordance to duties,

responsibilities, and overall performance

. Effectively manage program operations to ensure compliance with all

related requirements

. Maintain data and records of program activity

. Collect, analyze and evaluate all program data and outcomes

. Develop a comprehensive response and resolution to issues/concerns

. Serve as an organizational representative at a variety community and

professional meetings

. Advise Management and Human Resources of staffing concerns and needs

. Work in conjunction with other divisions to ensure the development of

necessary procedures and systems

. Maintain routine and necessary communication with other staff members

and volunteers

. Attend all scheduled trainings and meetings (i.e. monthly organization

and supervision meetings, and other necessary meetings)

Capital Partners for Educations, Washington, DC

July 2010-August 2011

Mentor

. Act as a reliable and consistent role model, advisor, resource

. Provide academic support

. Act as a community liaison between student and his/her community

Field Experience

The Campaign for Youth Justice, Washington, DC

Policy Fellow

. Interpreted and analyzed the Juvenile Justice and Delinquency

Prevention Act (OJJDP)

. Participated in weekly interdisciplinary strategic meetings

. Completed advocacy tasks

. Developed assessment and advocacy tool for Youth Empowerment Project

. Participated in weekly clinical supervision meetings

Anne Arundel County Department of Social Services-Child Protective

Services, Annapolis, MD

Social Worker

. Conducted child welfare investigations through observation and

extensive interviewing

. Developed safety and treatment plans for families

. Participated in case conferences and multidisciplinary team meetings

. Completed investigative reports

Bristol International Credit-Earning Programme, Bristol, England

. Completed comparative analysis of public policy in the Criminal

Justice and Corrections arena between the United States and the United

Kingdom

. Developed an understanding of the differences in criminal justice

service delivery systems between the US and the UK

Amy E. Winkle

90 Webster Street, NE #8

Washington, DC 20011

Garden State Youth Correctional Facility, Yardville, NJ

Social Worker II

. Provided social service interventions for personal, institutional,

legal, and crisis issues

. Acted as a liaison among disciplines regarding various inmate issues

. Conducted individual counseling sessions consisting of goals and

interventions

. Participated in multidisciplinary team meetings to discuss the

psychosocial and educational needs of inmates

Ocean County Family Court-Juvenile Intake Division, Toms River, NJ

Probation Officer

. Completed juvenile intakes, social investigations, and pretrial

reports

. Participated in court mediations and completing court reports

. Participated on regional Juvenile Conference Committee panels to

settle first-time offender and minor infraction cases

. Provided case management to juvenile probates through home and

community visits

Professional Affiliations

. National Association of Social Workers (NASW)

. Black Administrators in Child Welfare (BACW)

. National Association of the Advancement of Colored People (NAACP)

Additional Education and Training

. Crisis Intervention and Prevention

. QPR Suicide Prevention

. Strength-based clinical practice

. Communication/interviewing strategies

. Positive Youth Development

References upon request

Contact this candidate