Manager Customer Service
Resume:
JOHN WALTERS
Van Meter, Iowa ***61
********@****.***
WORK HISTORY
**/** - ******* ********** *******
Netflix - Des Moines, Iowa
Manage and coordinate organization, department operation strategies, and
activities. Collaborate in the development and implementation of
organization policies, practices, procedures, and attainment of operating
goals. Review, analyze, and prepare reports, records, and directives, and
confers with managers/supervisors to obtain data required for planning
activities, such as new commitments, status of work in progress, and
problems encountered. Assign, or delegate responsibility for, specified
work or functional activities and disseminates policies and objectives to
supervisors/staff.: Organize resources to ensure effective production of
goods and/or services. Give work direction, resolve problems, prepare
schedules, and set deadlines to ensure timely completion of work. Evaluate
current procedures and practices for accomplishing department objectives to
develop and implement improved procedures and practices. Ensure adequate
training of staff and employee compliance to organization's policies and
practices. Coordinate activities of department with related activities of
other departments to ensure efficiency and economy. Monitors and analyzes
costs and prepares department budget. Prepare reports and records on
department activities for management.
05/10 - 01/11 Traffic Manager
Cherry City Metals - Salem, Oregon
Develop methods and procedures for transportation of raw materials to
processing and production areas and transportation of commodities from
departments to customers, warehouses, or other storage facilities.
Determine most efficient and economical routing and mode of transportation.
Assist in development of metrics to measure companies' performance. Direct
scheduling of shipments and notifies concerned departments or customers of
arrival dates. Manage domestic receiving as well as shipping functions.
Review the return material authorization process through to completion.
Initiate investigations into causes of damages or shortages in consignments
or overcharges for freight or insurance. Conduct studies in areas of
packaging, warehousing, and loading of commodities and evaluate existing
procedures and standards. Initiate changes designed to improve control and
efficiency of traffic department. Other responsibilities include
interviewing, hiring and training employees.
10/07 - 01/10 Michelin Retread Plant Manager / HR Manager
Superior Tire Service- Salem, Oregon
Direct overall activities of the plant to ensure customer orders are
received, scheduled, produced, and shipped on time, and at the lowest
possible cost to meet the customers' requirements while maintaining
established quality standards and fastest lead times. Analyze plant
operations to ensure that facility maintains its competitive edge and that
it takes advantage of new processes and technology that comes available.
Ensure that appropriate standard operation procedures (SOP's) are developed
and maintained. Establish and maintain an effective system of
communication and adequate information flow throughout. Maintain and review
all plant safety programs and ensure compliance with OSHA and general
company practices. Ensure that the facility is complaint with all federal,
state, and local environmental requirements. Establish goals, objectives,
and performance standards to evaluate personal as required to strengthen
the production team. Involve employees thought utilization of cross-
functioning teams to effectively work together to solve problems, improve
the efficiency of the manufacturing process, improve the quality of the
work environment, as well as, improve the quality of the product being
produced. Evaluate the efficiency using the key quality indicators (e.g.,
on-time shipments, product quality and cost, production levels, wages,
product accuracy, and safety records) and implement changes as required.
Ensure appropriate steps are taken in a timely manner to correct
unsatisfactory situations.
06/06 - 10/07 Human Resource Manager
Lowes HIW Inc. - Keizer, Oregon
Responsible for development and implementation of human resource strategy
and action plans to support businesses' short and long-term objectives.
Components of action plans include Talent Planning, Recruiting, Performance
Management, Leadership Development, Compensation and Communications.
Support to Managers and employees including strategic planning, development
and implementation of creative solutions to enhance human effectiveness.
Ability to understand the business objectives of a company as well as apply
deep knowledge of Human Resource processes and technology. Solid skills in
HR Administration, policy and procedure development, traditional and
electronic recruiting, hiring training, employee relations, corporate
communications, contract management, and affirmation action. Capable leader
/ motivator with record success managing personnel and projects in a fast-
paced, high pressure environment. Solid knowledge of state and federal
employment / unemployment laws, EEOC, ADA, FMLA, OFMLA, and OSHA
regulations. Proactive manager with well-developed interpersonal and
communication skills.
02/95 - 05/06 Station Operations Manager / Human Resources
FedEx Express - Salem and Lake Oswego, Oregon
Responsible for planning, organizing, directing and controlling all
operations in the service area. Managed and controlled the operations
budget of $400,000 - $2M annually. Hired, trained and developed managerial
and hourly personnel. Planned, organized and scheduled manpower. Monitored
and verified daily station performance reports, customer service issues,
pick-up manifests, time cards, billing documents, sales recaps, datacom
messages and petty cash reports. Maintained open communication with
employees regarding benefits, wages, salary policies, and personnel and
operating policies and procedures. Provided support to the local sales
organization and top accounts. Received numerous inter-company awards for
the efficiency and flexibility of the station. Including the Pacific
Northwest District Excellence in Leadership Award 2004.
EDUCATION
American Intercontinental University - Bachelors of Arts -
Human Resource Management - Graduated Magna Cum Laude - 02/04/06
American Intercontinental University - Bachelors of Arts - Business
Management -
Graduated Cum Laude -11/12/05
American Intercontinental University - Associates of Arts - Business
Management -Graduated with Honors - 10/02/2004
MILITARY SERVICE
United States Air Force - Basic Training, Squad Leader
Police Academy, Squad Leader
CERTIFICATES, SPECIAL TRAINING AND AWARDS
Oregon DPSST Fire Fighter 1
Management Applied Personnel Skills (FedEx)
Feeder Administrator Certificate - 2003 (FedEx)
Dangerous Goods Spill Cleanup Course - 2000 (FedEx)
Management Safety Program - 1999 (FedEx)
Dangerous Goods Level 1 Specialist Course - 1999 (FedEx)
Management Principles I - 1999 (FedEx)
Excellence in Leadership Award 2004 (FedEx)
Manager of the Month- November 2006 (Lowes)
Various Bravo Zulu & Inter-Company Awards for excellence in job
performance.
REFERENCES
Referenced provided upon request.
Contact this candidate