Customer Service Representative
Resume:
SANDRA D. ANDERSON
Brooklyn, New York 11233
*********@*****.***
SUMMARY OF QUALIFICATIONS
Over twenty years experience employing my ability to build strong relationships among various
levels throughout the organizations of my involvement. My knowledge of resolving conflicts,
providing instructions and dedication to complete difficult tasks in a timely and efficient manner
has rewarded me with a reputation for project resolution. My excitement for the field of Security
compels me to help those in need ensuring the safety of people and property.
PROFESSIONAL EXPERIENCE
ACS, New York, NY (JAN-2008-OCT-2012)
SPECIAL OFFICER
• Maintained access control by ensuring only authorized persons entered the facility. When
visitors of clients entered the building screening was performed via metal detectors and /or
physical searches to eliminate the possibility of weapons and contrabands.
• Provided pertinent information to individuals seeking services of ACS.
• Inner and outer perimeter patrols of ACS building were conducted. Operated two-way radio
unit for communication while on and off site.
Made arrest and issued summonses to law violators on premises. Processed necessary
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documents for court and prepared internal Police Service Reports of incidents.
PROTECTION PLUS SECURITY SERVICE, New York, NY (SEP-2007-APR-2009)
SECURITY OFFICER
• Monitored surveillance cameras of Positively Third Senior Citizens’ Dwelling to ensure the
facility was safe and secure.
Enforced I.D. procedures of all guest visiting residents. Performed routine patrols within
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the complex.
SECURITAS SECURITY USA, INC., New York, NY (APR-2006-APR-2007)
SECURITY OFFICER
• Provided customer service to clients of Sullivan and Cromwell Law Firm.
• Escorted visitors to various areas within the building. Monitored surveillance cameras to
ensure safety of the Firm.
• Operated two-way security radio while conducting routine patrols. Posted hourly activities
in the log book of Securitas.
INVESTORS BANK, Brooklyn, NY (FEB-2005-DEC-2005)
CUSTOMER SERVICE REPRESENTATIVE
Rendered customer service to clients in the Retail Division of Investors Bank.
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• Investigated depositor’s accounts to ensure the accuracy of Common Stock allocation.
SANDRA D. ANDERSON
BANK OF NEW YORK MELLON, New York, NY (SEP-1999-JUN-2004)
Senior Investigator
• Handled large volumes of International and Domestic investigations daily.
• Provided efficient conflict resolution pertaining to misallocated foreign drafts/checks to
clients.
• Retrieved payments erroneously executed by the Bank of New York. Demanded and
collected interest from institutions which received erroneous funds. Prepared Open Item
report for management.
P.B. CAPITAL, New York, NY (JAN-1998-JUN-1999)
Compensation Investigator
• Investigated U.S. Dollars and Foreign Exchange transactions. Assisted corporate clients with
check clearance, deposits and misallocated payments.
• Prepared daily report of unidentified funds P. B. Capital received to management.
SAKURA BANK LTD., New York, NY (AUG-1990-DEC-1997)
Investigator
• Utilized swift message system to communicate, identify and resolve investigations.
• Investigated Foreign Exchange transactions
• Prepared Funds Transfer report.
EDUCATION
New York City Technical College, Brooklyn, New York (SEP-1979-JUN-1983)
A.A.S – Human Services, Graduated with Honors
SKILLS
StreetWise Partners –Certification for Computer and MS Office Skills (JUN-2006)
REFERENCES
References available on request
Contact this candidate