Human Resources Customer Service

L ARONDA J EAN M OLTON

**** **** *** ***** *********, OH 431**-***-*** 9831(c) 614-***-****(m)

abg8no@r.postjobfree.com

P RO F E SS I O NA L P R OF I L E

Human Resources Manager

Decisive, results oriented Human Resources Management professional with more than 12 years of

comprehensive human resources experience. Excellent communication, interpersonal and interviewing

skills; relates well to employees and all levels of management; public speaking experience. Strong

organizational and leadership abilities; effective problem solver and project manager. Adapts quickly to

new situations and technologies. Certified Human Resources Specialist from Michigan State University.

A R EA S O F E XP ER T I S E

•Benefits Administration •Performance Reviews •Regulatory Compliance

•Training and Development •Policies and Procedures •Health, Safety, and Security

•Recruiting and Staffing •Employee Orientation •Employee Retention

•Employee Relations •HRIS

•Payroll Administration

C OM PU T ER P RO F IC E NC I E S

Word Excel ADP Ceridian Report Smith 3.0 TaggPlus

Employer Link Outlook Lotus Notes AFRS Paycor

C A RE E R P R O GR E S S I O N

DISH NETWORK, HILLIARD, OHIO

Customer Service Representative 5/13/2008

Present

Held continuous employment by completing several Temporary assignments while looking for employment

in the Human Resource’ field

HUMAN RESOURCE LTD, INC, Dublin, OH 2006

2007

Human Resource Generalist (Contract) Columbus Neighborhood Health Centers, Inc.

Assignment completed/ Reference available upon request

Assisted with the human resources functions for approximately 150 associates in a Neighborhood Health

Center environment. Duties include but not limited to recruitment and retention, policy development and

documentation, procedures and regulatory compliance, employee relations, benefits and compensation,

payroll process, personnel file maintenance, recordkeeping, employment verifications ect. Recent

contributions:

Advertising open positions, sourcing internal/external applicants and assisting in the

hiring/interviewing process(approx. 10 15 open position at one time)

Development of consistent recruiting and hiring for exempt and non exempt employees.

Assist executives and managers in proper use of disciplinary actions and provide conflict

resolution.

Ensure timely and accurate response to employee questions regarding benefits, compensation,

policies, ect.

Administered all benefit plans offered to employees and worked with a third party administrator to

resolve any related problems

Reconcile invoices monthly (Advertising, Health, Dental, Flexible spending, Life insurance, ect.

Performed all data entry for new hires and existing employees into HRIS system to include various

transactions (new hire, status changes, terminations, ect.).

Maintained all personnel files for current, new hire and terminated employees

Involved in employee relations, FMLA, unemployment, Cobra, OSHA, and the BWC processing

Conduct new employee orientation to familiarize employees with company philosophies, company

requirements and other employee service programs; ensure accurate completion of new hire

paperwork.

Collected and analyzed salary survey. Made recommendation to the Director of Human Resources.

STAFFMARK, Columbus, OH

2006

Recruiter (Contract) Assignment completed

Pre screened applications and conducted face to face/phone interviews, testing, drug testing and

background

checks to assist in selecting candidates for employment

Extended job offers and scheduled new employee orientations

Answered telephones and performed other general clerical functions as appropriate

L A R O N D A J E A N M O L T O N – P A G E 2

ADECCO, Columbus, OH

2006

Human Resources Assistant (Contract) Assignment completed

Scheduled interviews and conducted testing for new employment opportunities

Tracked information and troubleshooted any problems regarding testing, phones, and making copies

ISABELLE RIDGWAY CARE CENTER, Columbus, OH

2005 2006

Human Resources Manager

•Spearheaded all recruiting, interviewing, hiring and new employee orientation initiatives

•Administered all benefit plans offered to employees and worked with a third party administrator to resolve

any related problems

•Analyzed, reviewed and resolved payroll related discrepancies for employees

•Organized and structured all training and development efforts for both new hires and current employees

•Maintained all personnel files, workers compensation claims, I 9s’, background checks, polices reports,

disciplinary actions and safety files to ensure compliance with government regulations

•Managed and documented employee relations counseling and disciplinary actions related to issues

including attendance and performance

•Interpreted company policies and procedures for management and employees

•Adapted successfully into a newly created position without training and with minimum supervision

•Summarized separation information for unemployment claims resulting in winning all claims for the

company

COLUMBIA GAS OF OHIO, Columbus, OH

2003 2005

Customer Service Representative

•Represented the company by assisting customers with requests for service, payment problems, billing

questions and account adjustments

•Analyzed and interpreted data from orders, listings and reports and computed adjustments on accounts

PINKERTON SECURITY SERVICES, Columbus, OH

1999 2002

Human Resource Manager

•Hired, directed, managed and supervised six office staff

•Implemented, developed and supervised a site supervisor training program for about 15 25 supervisors

•Increased profits with better trained supervisors

•Updated and simplified all human resources forms to allow for more efficient communication

•Counseled and advised both employees and managers on performance reviews, disciplinary actions and

employee relation issues

•Reshaped the organization, following a merger, by analyzing, interpreting and coordinating the

standardization and transition of all human resource functions, resources, policies and procedures

•Handled employee relations situations quickly and effectively to determine course of action necessary

NETCARE CORPORATION, Columbus, OH

1997 1999

Human Resource Generalist

•Successfully performed job responsibilities and accomplished all goals for a newly created Human

Resources position

•Maintained and monitored licenses and training records for clinical staff

•Executed and over saw day to day activities for a month until new Director of Human Resources came on

board

•Advised and coached new Human Resources Generalist and Director on day to day operations

•Counseled, clarified and saved the company money by communicating why a company chooses to bring in

new staff for open positions

MERCK MEDCO, Columbus, OH

1995 1997

Human Resource Assistant.

•Researched and solved problems for employees concerning payroll, benefits and forms

•Directed, verified and coordinated an Anniversary Program

•Collected and recorded all new hire information into an on line system

•Processed employee changes and maintained personnel files

WASHINGTON STATE CONVENTION AND TRADE CENTER, Seattle, WA 1990

1994

Human Resource Assistant.

•Performed staffing needs with on call staff of up to 150 employees within a union environment

•Analyzed, researched, and completed salary and compensation surveys to benchmark convention center

positions nationwide

•Saved money for union environment by reducing the number of grievances and protests down to zero

E DU CA TI O N

MICHIGAN STATE UNIVERSITY, School of Labor and Industrial Relations, East Lansing, MI

2005

Certified Human Resources Specialist

EASTERN WASHINGTON UNIVERSITY, Cheney, WA

Bachelor of Arts, Business Administration

Major: Human Resources Management and General Management

Minor: Personnel Communications

AFFILIATIONS

Human Resources Association of Central Ohio (HRACO)

Toastmasters International

Notary Public, State of Ohio

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