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Customer Service Manager

Location:
Houston, TX, 77077
Posted:
July 05, 2011

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Resume:

April Bettis

**** ***** **. # **** . *******, Texas 77077 . 832-***-**** .

abg79c@r.postjobfree.com

Objectives:

To further my career in the Medical/Customer Service industries that will

utilize skills and experience.

Summary of Qualifications:

. Knowledge of working in a business office and operate equipment.

. Customer Service oriented skills and able to communicate with a

diverse group.

. Use word processing, spreadsheet, and other software applications.

. Prepare and review insurance claim forms, financial statements,

letters, and medical records.

. Confidentiality used pertaining to clients and patients.

Office Skills:

Medi-soft Software office; Medical Manager Software; ICD-9/CPT/HCPCS

Coding; HCFA/CMS 1500 Form; 1450 Form; 10-Key; Explanation of Benefits;

HIPAA; Microsoft Office, Medical Terminology, Medical Insurance and

Billing, Medicare/Tricare Reimbursement Lab, Billing, Admin, Medicare

Reimbursement.

Work History:

Benefit Recovery - Houston, Texas

2008 - 2011

Client Systems Specialist

. Retrieved patient medical records for medical personnel.

. Completed insurance and other claim forms.

. Billed, and verified accuracy of billing data and revised any errors.

. Processed patient admission and discharge documents.

. Verified payments to see if claim has been paid.

. Appealed claims that have been denied.

. Transmitted correspondence and medical records by mail.

Mc Donald's - Houston, Texas

2003 -2008

Shift Manager

. Promoted from Non Supervisory position to Shift Manager in 2005.

. Oversee food preparation to ensure safety and quality.

. Managed floor and trained crew members.

. Reconcile cash register balances and performed bank deposit

function.

Cardiology of Houston - Houston, Texas

2008 - 2008

Medical Insurance Coding and Biller (Externship)

. Handled front office duties and performed data entry.

. Called insurance companies to verify insurance plans.

. Locate and notify customers of delinquent accounts by mail, and

telephone.

. Record information about financial status of customers and status of

collection efforts.

. Earned strong final evaluation from Extern Supervisor.

. Successfully completed 150 hours of externship hours.

Education:

Westwood College- Houston, Texas

2008 - 2008

. Diploma: Medical Insurance, Coding and Billing Diploma

. Cumulative G.P.A. of 3.55



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