Smita Deo

Mob: +1-213-***-**** E-mail:

abg793@r.postjobfree.com

Overview

Smita is a Test Manager and Test Lead with 11 years of experience in Healthcare, Insurance and Financial services. She has focused her

career on becoming a well-rounded QA Professional. Smita has worked as a Test Manager on large/medium size complex projects and is

experienced in managing teams of testers performing both manual and automated testing. She is well versed in the Software

Development Life Cycle (SDLC) and Software Testing Life Cycle (STLC) and possesses experience with Agile/Waterfall

methodologies.

She creates Test strategy, Test plan, UAT plan, gathers estimates, and defines resource needs for each project. She represents quality

assurance in her projects meeting and functions as an interface between the business, stakeholders, technical teams and testing teams.

Smita is an excellent communicator and facilitator.

Experience Highlights

Smita Currently works as a UAT Lead at Molina Health Care and her role involves Managing a Team of 50 + UAT testers involved in

Testing of CRM (Microsoft Dynamics- ERP) and Web Portals. Her day to day activities include – preparing and communicating UAT

Test Strategy, Test Plan, co-ordination of Test Execution and Defect Reporting. She works closely with the BAs, Development Team, QA

and Users to ensure timely completion of all UAT Tasks.

At L. A. Care as a QA Lead and her role involved in leading the project testing teams and driving all QA activities throughout the project

life cycle for the multiple projects she was leading. With the recent growth in QA Team size she was involved in setting up of Test Center

of Excellence (TCoE) at L.A. Care and training and mentoring the Team members.

As a Test Manager at Aviva USA she was responsible for managing all testing activities on multiple Data Warehouse/ETL projects,

Annuity Products, Infrastructure and enhancement initiatives for a team of QA team of 20+ testers.

Having strong technical skills (can code in C, C++, UNIX and VB) and having worked on various automation tools (QTP, LR, Selenium,

STROBE) she helps and assists automation & manual testers with creation of Test Scripts, test data and building Regression Suites.

Roles Tools and Applications Industry Experience

• • • Healthcare

Test Manager Trizetto QXNT and Facets, HIPAA 4010- 5010

• • Insurance & Annuity

tool sets, ICD9-ICD10 tool sets

QA Lead

•

• • Financial Services

JIRA 4.1,IPM+, Bugzilla, Bug Zero and Silk Central

UAT Lead

•

• HP Quick Test Professional (QTP), HP Load Runner (LR),

QA /Test Analyst

Selenium and STROBE (Compuware Corporation).

• Test Engineer

• Test Director, IBM ClearQuest, HP Quality Center

ALM/Quality Center(11.0)

• Microsoft Office Suite (Outlook, Excel, PowerPoint, Word,

Access)

• Microsoft Dynamics CRM (ERP)

• Microsoft SharePoint, Visio, MS-Project

• Web Services SOAP UI

• Windows Vista/XP/NT

• LINUX, UNIX, XML, Shell Scripting

• RDBMS,DB2, IMS, Oracle, TOAD,SQL, PuTTY,

• Visual Source Safe (VSS), Lotus Cascade

• C, C++, Visual Basic (VB)

• Mainframes, Extra(9.1), JCL

Education Areas of Expertise

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Bachelor of Engineering (BE) Test Manager, Testing Leader Metrics and Statistical Analysis

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from Dayananda Sagar College Well versed in Software Development Life Cycle Training Anchor for Quality Assurance

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of Engineering, Bangalore, (SDLC) & Software Testing Life Cycle (STLC) Fundamentals, Automation in Testing

Karnataka, India Project Planning, Facilitation, Manage testing Automation feasibility analysis

– –

teams, Vendor management, SOW. Change/Release Management

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Test Planning, Quality Assurance best practice configuration management methodologies

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RTM, Test Strategy, Impact Analysis IT audit practices

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Estimate team size, scope and type of testing Worked in Multi-vendor Environments

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Creation of Test Plans, Test scenarios/ script for Worked in Onshore-offshore model

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System/Functional testing, performance testing,

Manual testing, Integration testing, Automation,

UAT, Security testing, Regression.

QA Status Reports & Defect Reporting

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Mainframe & UNIX testing.

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Expertise in Web-based, Client-server, cross

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browser and Mobile testing.

Expertise in Data warehouse, ETL testing -

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Informatica.

Collaboration and co-ordination with Business

–

Users

UAT Test Planning and UAT Testing

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Good experience of Automation Testing tools

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Extensive knowledge in Black/Grey Box testing

–

strategies.

–

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Clients and Projects Summary

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Client Duration Domain Testing scope Technology/Tool

Molina Health Jun 2014 - Health Care Microsoft Dynamics CRM (ERP), Trizetto QNXT, Web-based,

Care Present Member Portal, Provider Portal, QC ALM,CCA

Admin Portal, CCA, Manual testing,

Integration testing & UAT

L.A. Care Health Oct 2013 - Jun Health Care Grievance and Appeals, Disease Web-based-Java, Trizetto

Plan 2014 Management, ICD9 – ICD10, TCoE QNXT, ORACLE, Bug Zero,

Set up, L.A. Care Products – HBEX PCT, TOAD, Web Services

(Obama Care), CMC, Integration SOAP UI

testing

Aviva USA Oct 2011 – Oct Insurance Data Warehouse, ETL, Informatica, Web-based, Mainframes,

2013 OPAS, AS/400,Financial/BI reports, SQL, DB2,Selenium,QTP,LR,

Infrastructure upgrade, Security ORACLE,JIRA,QC ALM,

testing Web based/Client-server

CareFirst BCBC Sep 2010-Mar Health Care Changing the data standards from Web-based, Mobile testing,

2011 4010 to 5010-Compliance, ICD9- Trizetto Facets, SQL, QTP,

ICD10 requirements. Mainframes, QC

American Express May2009- Aug Finance Credit Card CARE, Credit/Fraud Mainframes, Web-

2010 based/Client-server,

JCL,DB2, ETL,

IMS,QTP,STROBE,LR,QC

ABN AMRO Jul 2006- April Finance generation of invoices, Financial SQL,XML, UNIX,

2009 reports and management data, billing, Mainframes, Web-based,

API/Interface testing TOAD,QTP,LR, Test Director

Client Duration Domain Testing scope Technology/Tool

Molina Health Jun 2014 - Health Care Microsoft Dynamics CRM (ERP), Trizetto QNXT, Web-based,

Care Present Member Portal, Provider Portal, QC ALM,CCA

Admin Portal, CCA, Manual testing,

Integration testing & UAT

ICICI Lombard Sep 2003- Jun Insurance Portal Testing Web-based, SQL, Test

2006 Director

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Summary of Experience

Client: Molina Health Care, Inc.

Molina Healthcare's mission is to provide quality health services to financially vulnerable families and individuals covered by

government programs. Molina Healthcare has health plans, medical clinics and a health information management solution unlike

other organization of its kind.

Location: Long Beach, CA, USA

Duration: Jun 2014 – Present

Role: UAT Lead

• Project Name: CRM/ERP Implementation program will help Molina capture the “voice of the customer” by

tracking and providing visibility to all interactions with members and providers, ultimately across all channels.

This Program comprises of multiple projects aimed at CRM/ERP implementation for different Business areas and

LOBs across 10 states of operation.

• Project Name: Interdisciplinary Care Team (ICT) project will allow the ability for case managers, members

and participants of the member’s Interdisciplinary Care Team (ICT) to be able to communicate and exchange

health information electronically and securely through the Web Portal.

Responsibilities

• Define UAT Test Strategy for CRM/ERP implementation for different Business areas and LOBs.

• Prepare UAT Mater Test Plan.

• Manage multiple Business Unit user teams (50+ Testers) involved in UAT.

• Tracking and reporting status on testing tasks assigned to the Business users.

• Manage UAT artifacts on Share Point and local drive.

• Work with Users and BAs to gather User Scenarios.

• Facilitate UAT sessions and Defect Triage meetings.

• Prepare and distribute Weekly UAT status reports and Defects reports.

• Use Quality Center for test management, providing and managing access to project team, managing defects,

sending out status & defect reports and providing Test and Statistics reports.

• Interface between business users and IT project teams for requirements gathering, gap analysis and UAT.

• Work with business analysts for new requirements, requirement changes, Change Requests.

• Conduct Demo and Training session for Users.

Client: L.A. Care Health Plan

L.A. Care Health Plan is an independent local public agency created by the State of California to provide health coverage to low-

income Los Angeles County residents. With more than 1.4 million members in seven product lines, L.A. Care is the nation’s largest

publicly operated health plan.

Location: Los Angeles, CA, USA

Duration: Oct 2013 – Jun 2014

Role: QA Lead

• Project Name: Disease Data Management (DDM) aimed at identifying, stratifying, tracking and reporting for

L.A. Care’s Direct Line of Business members participating in one of three disease management programs

identified with: asthma, diabetes or cardiovascular disease per NCQA requirements.

Health Outcomes & Analysis, with the Disease Management department’s clinical guidance, developed a risk

model to identify and stratify all Direct Line of Business members for enrollment in the opt-out Diabetes Disease

Management program. Care management with these members will need to be tracked. This includes documenting

assessments, mailings and other interventions within the database and reported out as monthly reports.

• Project Name: G&A SSO Enhancements and G&A PCT Remediation

Grievances and Appeal (G&A) single sign-on project was designed to implement all needed enhancement to the

current application.

G&A PCT Remediation aims to at implementing at L.A. Care the Process Communication Tracking (PCT) System

from Ed Jung Associates (EJA) that has been purchased to support all LAC member grievances and appeals and

align with QNXT – the new Core System.

• Project Name: CMC EMAA. Enhanced Member Auto-Assignment- the purpose of this project was to implement

the logic for Member Auto-Assignment system (EMAA) web-based user interface as well as backend process,

which has to be integrated with QNXT system for Cal MediConnect membership.

• Project Name: TCoE Set Up at L. A. CARE. The GOAL of this effort keeping in mind the recent growth in the

IT department here is a need to Structure, standardize and optimize the Test processes. Efficiently manage the

resources and utilize existing and new tools and technologies.

Responsibilities

• Prepare Test Strategy and Test Plan.

• Review Business and Functional requirements.

• Identify and assign individual tasks within the Project Testing team and monitor progress.

• Review/Prepare Test Scenarios and Test Cases for Functional testing.

• Work with Business in identifying and documenting UAT Test Scenarios/scripts.

• Review/Prepare Test Data and perform Test Execution.

• Anchor meetings with Business and Technical Teams for timely resolution of issues.

• Plan Knowledge transfer and Training sessions for team members.

• Overview daily project activities of the team members and provide direction/guidance whenever needed.

• Prepare weekly Project Status Reports and Defect reports.

• Facilitate daily Defect Triage meetings.

• Manage QA artifacts on Share Point and local drive.

• Lead the TCoE Set up effort.

*

Client: Aviva USA

Aviva USA is a sales leader of indexed life insurance and indexed annuities with nearly a million customers in the USA.

Location: West Des Moines, IA, USA

Duration: Oct 2011 – Oct 2013

Role: Test Manager

• Project Name: BALIR Balanced Allocation Annuity Lifetime Income Rider (AS/400 Product Releases)

IBM AS/400, legacy Policy admin system has proven itself as a stable, cost effective platform for delivering critical

insurance applications. The purpose of this project is to give the client more options when they choose the

Balanced Allocation Annuity Lifetime Income Rider for BAA 12, BAA 10 (only available in Florida at this time),

BAA 8, and BAAS (state specific) products.

• Project Name: Informatica V9.1 upgrade & Informatica Metadata Manager

This project's initiative was to upgrade Informatica Power Center software. At the end of 2012 the version installed

will no longer be supported by Informatica. The next 2 versions of Informatica (9.1 and 9.5) do a major

architectural revamp of the software that will give better performance and reliability as well as enhances features.

Metadata Manager Application allows both IT and Business, ability to trace a data element from a report to its

sources system basically an end-to-end data lineage. Informatica Metadata Manager has a lot of capabilities that

would have a significant, direct, and positive impact to our broader Data Governance efforts at Aviva USA.

• Project Name: Products on OPAS - Target Benefit Series(TBS), Balanced Allocation Annuity(BAA),

Enhancement - OPAS Releases

Oracle Policy Admin Server is a web based policy administration system .Aviva USA is implementing

AdminServer for administering its policies (Annuity products).

TBS - Target Series is a Single Premium deferred Annuity product. This strategic initiative by Brokers

International, will build a new annuity series – The Target Benefit Annuity™ Series – that will allow the consumer

to target their retirement planning goals with products that have a 5, 10 or 15 yr surrender charge schedule and

choice of interest crediting options.

BAA - BAA is a deferred annuity product marketed by the Annexus Group and offers a Balanced Allocation

Strategy that allows the owner to choose from different crediting allocation options (interest crediting options) at

application and at the end of each of the interest crediting terms.

OPAS Releases - The project delivered any business requirements/functionalities critical to the OPAS Application

prior to ramping up business.

Responsibilities

• Attend project specification meetings to understand the size of project and testing needs.

• Estimate team size, scope and type of testing (manual, Automation, Performance testing) needed.

• Conduct interviews along with resource managers to hire new testers to meet project needs.

• Brief the team on testing needs, assign tasks and monitor progress throughout the duration of the project.

• Manage the team of 15-20 testers including onshore and offshore resources.

• Represent QA in the project/leads meeting and act as an interface between the two for all communication.

• Work with Business, Product Implementation teams to gather requirements for testing.

• Prepare QA Test Plan and QA project Plan.

• Create & review of Test scenarios/test scripts/test case/test data

• Review & walkthrough of Test Artifacts with Business, Development Team and other stake holders.

• Lead the automation team testing a Java based web Application using Selenium (Firefox Driver, C#).

• Test Execution and reporting.

• Anchor meetings with Business and Technical Teams for timely resolution of issues.

• Facilitate daily Defect Triage meetings.

• Manage QA artifacts on Share Point and local drive.

• Prepare and distribute Weekly QA status reports and Defects reports.

• Extensively worked on AGILE Methodology by collocating with the development team in a war room setup.

• Participated in daily Scrum meetings with Business and Developers.

• Used Quality Center for test management, providing and managing access to project team, managing defects,

sending out status & defect reports and providing Test and Statistics reports.

Project Name: Finance Transformation Project

Role: UAT Lead

Project Description:

Finance Transformation in North America was designed to drive improvements in overall business performance and support a more

efficient and effective finance operation. By adopting shared process, common platforms and technology, the Finance

Transformation project intended to enable finance to meet the needs of Aviva today and in the future.

Responsibilities

• Manage the team of 15-20 Business users testing ETL & BI reports.

• Assign testing tasks to the Business users.

• Prepare UAT Test Plan and UAT project Plan.

• Manage UAT artifacts on Share Point and local drive.

• Facilitate daily Defect Triage meetings.

• Prepare and distribute Weekly UAT status reports and Defects reports.

• Used Quality Center for test management, providing and managing access to project team, managing defects,

sending out status & defect reports and providing Test and Statistics reports.

Client: CareFirst BCBS

CareFirst, an independent licensee of the Blue Cross and Blue Shield Association, is a not-for-profit health care company which,

through its affiliates and subsidiaries, offers a comprehensive portfolio of health insurance products and administrative services to

3.4 million individuals and groups in Maryland, the District of Columbia and Northern Virginia.

Location: Owings Mills, MD, USA

Duration: Sep 2010-Mar2011

Project Name: Testing of Trizetto-Facets suite of applications

Role: Test Lead

Project Description:

CareFirst has launched the HIPAA 5010 program to comply with the federal mandate of changing the data standards from 4010 to

5010. This has huge impact on various complex and critical applications of CareFirst. My work involved gathering requirements,

impact analysis, coming up with remediation and testing strategy and finally remediating the code and testing to make it compliant

with the federal mandate. Each of the applications (both internal and external) interacting with various trading partners had to be

assessed for any impact and then remediated to make them compliant with HIPAA 5010.

The HIPAA upgrade was needed for several reasons, including:

To implement some unanticipated issues and requirements version 4010 uncovered.

To accommodate the forthcoming and mandatory ICD-10-CM and ICD-10-PCS code sets.

Phase II scope included ICD 9 to ICD10 conversion to enable far more effective data for the vital classification of morbidity and

mortality data while enabling accurate claims management and reimbursement by the insurance industry.

Project Name: Testing of member portal Web/Mobile(Android/iOS)

Responsibilities

• Analyzed the Functional Requirements Specifications.

• Prepared the Test Plan- Estimations, Task allocation and Risk assignment.

• Prepared and reviewed the Test scenarios and Test scripts/ cases for SIT and UAT.

• Conducted Test case reviews with Business, Development Team and other stake holders.

• Anchored meetings with Business and Technical Teams for timely resolution of issues.

• Reviewed and executed Test scripts/cases and coordinated execution with other teams.

• Used test automation (Selenium IDE) for testing of web based application.

• Prepared Defect and Test Reports.

• Used Quality Center for uploading requirements, mapping requirements to risks, uploading Test cases, providing

Test execution details of passed and failed Test cases, raising Defects and assigning it to the required team,

uploading retest status, sending out defect reports to development team and providing Test and Statistics reports.

Client: American Express

American Express, Founded in 1850 and also known as AmEx is a diversified global financial services company headquartered in

New York City. The company is best known for its credit card, charge card, and traveler's check businesses. Amex cards account for

approximately 24% of the total dollar volume of credit card transactions in the US, the highest of any card issuer.

Location: Fort Lauderdale, Florida, USA

Duration: May2009- Aug 2010

Project Name: CARE - Customer Assistance & Relief Environment

Role: Test Analyst/Lead

Project Description:

Customer Assistance & Relief Environment -CARE is a program that provides special assistance to Card members going through

financial difficulty. The project has enabled Credit CCPs to perform end to end payment execution by enrolling a Card member in

CARE, scheduling an appropriate Payment Plan and finally making Payment Arrangements. It has instrumented a process that

enables CCPs to send formatted payment information to ARC program for systematic fulfillment.

Responsibilities

• Analyzed the Functional Requirements Specifications.

• Prepared the Test Plan- Estimations, Task allocation and Risk assignment.

• Reviewed the Test scenarios and Test cases for SIT and UAT.

• Conducted Test case reviews with Business, Development Team and other stake holders.

• Anchored meetings with Business and Technical Teams for timely resolution of issues.

• Reviewed and executed Test scripts/cases and coordinated execution with other teams.

• Performed online activities on MF screens.

• Browsed the DB2/IMS to verify database updates.

• Performed Job set up for the Mainframe Batch jobs.

• Executed the Batch Jobs.

• Analyzed Abends.

• Interpreted & analyzed the Output files created.

• Prepared Defect and Test Report.

• Used Quality Center for uploading requirements, mapping requirements to risks, uploading Test cases, providing

Test execution details of passed and failed Test cases, raising Defects and assigning it to the required team,

uploading retest status, sending out defect reports to development team and providing Test and Statistics reports.

• Performed Test Management and Process & Quality related activities like preparing the PM Plan, Milestone Status

Report(MSR), Quarterly Metric Report (QMR), scheduling using MPP for the project members etc.

• Preparing weekly Revenue Trackers, estimating Tools and reuse data.

• Anchored the Audits at Project level for client and CMMI level.

Project Name: Worldwide Credit and Collections(WCC) screens Automation

Role: Test Analyst

Project Description:

WCC provides global Customer and rules based credit and inventory control. All Credit and Fraud information are present in the

WCC. MF online screens (12) are used by CC resources to perform various activities on the cases. These screens were to be

automated using QTP to reduce the manual effort.

Responsibilities

• Gathered the Functional Requirements from the Business Team.

• Analyzed the need and feasibility of automating the WCC Main Frames screens.

• Prepared the Test Strategy providing details of options available for automation including the tool, framework etc.

• Performed a POC (Proof of concept) for one of the screens.

• Conducted a demonstration of the POC to all the stake holders.

• Prepared the Test scripts using QTP.

• Did enhancements and fine tuning wherever applicable.

• Prepared supporting documents for automation.

Client: ABN AMRO

ABN AMRO is an all-round bank servicing retail, private and commercial banking clients. With a strong foundation in the

Netherlands, it supports clients based in the Netherlands and abroad with its know-how of banking and specialist sector knowledge

and a selective international network.

Location: Amsterdam, The Netherlands

Duration: Jul 2006- April 2009

Project Name: ITA - Individual Tariffing/Billing Application

Role: Test Lead

Project Description:

The application allows users to provide customized billing offers to customers. The project involved testing of the application and its

enhancements and automating the application wherever applicable (QTP).

Responsibilities

• Gathered Functional Requirements from Business and SME teams, analyzed the requirements and prepared

documentation.

• Conducted discussion with BAM for Product risks.

• Prepared and Reviewed the Master Test Plan (MTP).

• Prepared and Reviewed the Detailed Test Plan (DTP).

• Conducted presentation and obtained sign-off of the Test Strategy from the Business, SME, Development and

management Teams.

• Created Test scenarios and Test scripts/cases.

• Obtained sign-off for the Test cases.

• Provided issue resolution for any testing related activities.

• Performed environment set-up activities.

• Created/obtained Test data.

• Executed Test scripts/cases.

• Set up project in Quality Centre-uploaded requirements and mapped to risks, uploaded test cases.

• Updated test results in Quality center and raised and assigned defects to the concerned team.

• Prepared Defect report.

• Prepared Test report.

• Performed User acceptance testing (UAT) testing with Business Users.

I was immensely applauded for my role as Test lead and received excellent client feedback for my performance which also included

a letter of Recommendation from the ABN AMRO Test Management.

Project Name: Generiek Tariferien

Role: Test Engineer

Project Description:

Generiek Tariferien or General Tarifing is also known as the billing engine of ABN. This release based project involved billing of all

the products for that particular quarter including the new products/enhancements and introduced products and generation of

invoices, Financial reports and management data.

Responsibilities

• Gathered and Analyzed the Functional Requirements.

• Prepared the Master Test Plan (MTP).

• Prepared the Detailed Test Plan (DTP).

• Prepared the Test Strategy Document.

• Designed the Test scenarios and Test cases from the Business and subject Matter Expert (SME) Teams.

• Performed Smoke Test.

• Obtained sign-off for the Test cases from the Business and subject Matter Expert (SME) Teams.

• Performed environment set-up activities.

• Created/obtained Test data using web based front-end applications and Main frames Dialogue Box.

• Created and executed complex SQL queries to the Oracle Database to validate and test data using TOAD.

• Set up project in Quality Centre-uploaded requirements and mapped to risks, uploaded test cases.

• Created XML billing input files for the expected products in UNIX environment.

• Performed validation on the XML format billing input file.

• Rated & billed the XML files.

• Transferred the files from UNIX to Main Frames environment.

• Tested the various Interfaces.

• Executed complex SQL queries to the Oracle Database using TOAD to validate the billing output.

• Performed the validation on the Mainframes Output files produced.

• Updated test results in Quality center and raised and assigned defects to the concerned team.

• Performed Regression Testing.

• Prepared Defect and Test report.

Client: ICICI Lombard

ICICI Lombard GIC Ltd. is the largest private sector general insurance company in India. It is a joint venture between ICICI Bank

Limited, India’s second largest bank and Fairfax Financial Holdings Limited, a Canada based diversified financial services company

engaged in general insurance, reinsurance, insurance claims management and investment management.

Location: Bangalore, India

Duration: Sep 2003- Jun 2006

Project Name: CC Portal Testing

Role: Test Engineer

Project Description:

The project involved the GUI testing of the Service Portal used by CC Representatives.

Responsibilities

• Gathered and Analyzed the Functional Requirements.

• Designed the Test scenarios and Test cases.

• Created/obtained Test data.

• Set up project in Quality Centre-uploaded requirements and mapped to risks, uploaded test cases.

• Executed SIT Test cases.

• Updated test results in Quality center and raised and assigned defects to the concerned team.

• Prepared Defect and Test report.

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