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Customer Service Representative

Location:
Toronto, ON, Canada
Salary:
$45 000
Posted:
January 12, 2015

Contact this candidate

Resume:

Deborah Beth Kanfer

Tel: 647-***-**** Email: abg6za@r.postjobfree.com

deborahkanfer.com, facebook.deborahkanfer.com, deborahk.ca,

twitter.com/deborahkanfer, ca.linkedin.com/in/deborahkanfer

Well versed in interpersonal and communications skills, verbal and written.

I am experienced in copywriting, proofreading and editing with exceptional

abilities in multi-tasking, organization and time management. I have

several years of experience and a strong understanding of vernacular

adaptation within the online space, and therefore I am passionate in my

efforts to keep up to date with the changing trends of this particular

environment. I am an ambitious team player and I also work well on my own.

Experience:

Digital Marketing

#engagementlabs (formerly MTHRTY); Toronto 2011

- 2013

. Social Media marketing (Sharecasting)

- Working as a member of a dynamic team in distributing branded

content to targeted communities through online social platforms.

- Initiating and leading a discourse between the company and the

public through the use of campaign assets and strategic social

engagement.

- Clients include Kelloggs, Universal, Doritos, Durex, Labatt, Coors,

CIBC.

- Our campaign with Labatt (September 2012) achieved over 40 000

engagements, with a high 2%, interaction to engagement, conversion

rate.

- Current campaign with Elmwood Custom Cabinetary has reached a

conversion rate of an exceptionally high 19%.

Event Marketing and Customer Service

Davids Tea; Toronto 2010 -

2013

. Sales associate and loose tea guide

RB Events Services; event marketing agency; Toronto

2008 - present

MINI 3Style dj Battle Toronto - Product and customer service representative

(2011)

. DHL re-launch - Product and custermer service representative (2011)

. BMW Motorrad Summerfest 2011 product and customer service

representative (2011)

. Toronto Autoshow, Toyota customer service representative

(2009/2010/2011/2012)

. Canadian Open - BMW representative (2008/2009)

Bookclub-in-a-Box; discussion guides and author interviews 2010

. Visual arts instructor for children, ages 3-8

Lifetouch Photography Studios; Toronto 2008

. Photographer

Education:

Openlearning.com

2013

. Service Marketing certifcates - Fundamentals and The Next Level.

University of Toronto, School of Continuing Studies; Toronto, Canada

2012

. eBusiness and Web marketing certificate

Rhodes University; Grahamstown, South Africa 2003-2006

. Bachelor of Fine Arts, major in photography graduating with 1st class

honors standing

Technical Operational Skills:

. Apple/Mac literate

. Microsoft Windows, Word, Excel, Outlook, Power Point

. Adobe Photoshop, InDesign

. Social Networking, Facebook, Twitter, LinkedIn, Foursquare, Blogger,

Tumblr, Pinterest among working knowledge of various other online

social platforms

. Basic working knowledge of html

References available upon request

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Contact this candidate