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Manager Customer Service

Location:
96602
Posted:
July 09, 2011

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Resume:

Camila Amber Brown

**** ***** ****

Manhattan Beach, CA 90266

503-***-**** (cell)

abg670@r.postjobfree.com

Qualifications and Skills

Detail oriented, self-starting, professional with excellent skills in

organization, multitasking, and communication (written, verbal and visual).

Trained in geographic analysis of both vector and raster datasets and

creation of professional maps to communicate results. Over 5 years of

experience with ESRI ArcGIS Desktop (9.1, 9.2, 9.3, & 10.0), Global Mapper,

Microsoft Office Suite, Adobe Photoshop and Illustrator. Excellent

technical writing and analytical skills and knowledge of basic statistical

data analysis. An outstanding team player with solid work ethic and

eagerness to learn and be challenged. Fluent in Spanish (speak, read, &

write) and basic proficiency in Portuguese. Extensive background in

customer service. Currently looking for a position as a GIS Analyst that

will expand my skill set.

Education

2006-2008 University of Utah, Salt Lake City, Utah

Bachelor of Science in Geography, Cum Laude

Bachelor of Arts in Spanish, Cum Laude

Certificate in Geographic Information Science

Fall 2005 Portland State University, Portland, Oregon

2002- 2004 Central Oregon Community College, Bend, Oregon

Oregon Associates of Arts Transfer Degree with High Honors

Relevant Courses

CIS 120 Computer Concepts I, COCC A

CIS 125G Graphics (Intro to Photoshop), COCC A-

CP SC 1410 Computer Science I (Java based), U of U B+

GEO 201, 202, 203 Geology I, II, and III, COCC A

BI 211 Principles of Biology I, COCC A

GEOG 190W Environmental Geography, COCC A

GEOG 3963 Environmental Assessment, U of U A

GEOG 380 Maps and Geographic Information, PSU A-

GEOG 3020 Geographic Analysis, U of U A-

GEOG 3040 Principles of Cartography, U of U A

GEOG 3140 Intro to GIS, U of U A

GEOG 5140 Methods in GIS, U of U B

GEOG 5150 Spatial Data Design for GIS, U of U A-

GEOG 5160 Spatial Modeling w/GIS, U of U A

Scholarships

Western Undergraduate Exchange (tuition reduction)

U of U Non Resident Transfer Scholarship (Full-time resident tuition

waiver)

U of U Cash Scholarship ($1000)

Honorable Mention Study Abroad Scholarship [Gijon, Spain program] ($100)

Work Experience

10/07-06/11 GIS Analyst & Cartographer

Structural Geology International, Salt Lake City, Utah

Created and maintained spatial databases and designed professional maps for

a geologist who works as an independent consultant in the oil and gas

industry. Required to productively and independently work on a number of

simultaneous projects. Common tasks included procurement of base maps,

georeferencing raster datasets, extensive use of Editor for drafting and

data entry, utilizing geoprocessing tools and Model Builder, symbol & label

creation, importing data from Garmin GPS unit, querying, using ET Geowizard

and Global Mapper for Spatial Analyst tasks, working with a variety of file

types and projections, final map design, and troubleshooting any and all

issues with ArcMap or Global Mapper.

12/09-06/11 Server and Bartender, Talisker on Main, Park City,

UT

Key player and member of original opening staff at renowned fine dining

restaurant voted Best Restaurant in Park City by Salt Lake Magazine in

2011. Heavy emphasis placed on an elevated level of tailored customer

service that is exemplary of the Talisker Club experience, private club

exclusive for residents of Talisker communities. Expected to be extremely

knowledgeable of Talisker Club amenities and to eloquently pass this

information on to prospective members. Talisker on Main staff has become

the company's number one source of real estate leads.

09/07-04/11 Front Server, Bartender, part time Manager

The Metropolitan, Salt Lake City, UT

Required to have extensive and thorough knowledge of a constantly changing

menu and wine list at a New American fine dining restaurant. This

restaurant focuses on providing meticulous yet gracious service to its

guests and requires its employees to work seamlessly as a team. Bartending

responsibilities included inventory, managing cash till, mixing drinks,

food & wine service, espresso service, maintaining a clean and organized

work space and updating product availability.

Manager responsibilities included properly staffing the front of the house,

providing staff with all information needed for a successful evening,

addressing any and all problems that may arise, completing closing paper

work, entering details of the shift in the manager's log, and closing the

restaurant.

09/04-08/05 Assistant Manager, Tortilla Factory, Las Condes,

Santiago de Chile

Supervised staff in a popular Mexican restaurant. Became an active team

member and helped in many improvements, physical and functional. In charge

of inventory control and ordering, private caterings, all monetary

transactions, and overall customer satisfaction. Also, helped to attend

tables and bar.

09/04 -12/04 Research Assistant, Feedback, Las Condes, Santiago

de Chile

Assisted in gathering background information and translating documents at a

communications firm. Worked on a proposal requested by the Chilean

government to "brand" Chile.

09/02-07/04 Server, Merenda Restaurant & Wine Bar, Bend, OR

Required to have a broad background in wine varietals, regions, &

characteristics and to be well informed on a continually changing menu

offering Northern Italian and Southern French cuisine. Wine list included

60-80 wines by the glass and over 500 bottles.

Community Involvement

01/06 - 05/07 ESL Tutor, Northwest Middle School, Salt Lake City,

UT

11/07 - 03/07 Spanish Interpreter, The Peoples Health Clinic, Park

City, UT



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