Annamarie norman

***** **** *** * ********* terrace, wa 98043

206-***-**** ( abg5wb@r.postjobfree.com

Having 10 years of experience with being a Data Analyst, Customer

Service and Office Administrative Representative, I have a track record of

success by providing outstanding support for various lines of work. Being

swift and efficient with comments and or concerns is my motive. With

friendliness and professionalism, I've won trust and loyalty in and out of

the work place. During that time; I've gained monetarial experience,

expertise in computer applications, working face to face with clientele and

being able to work independently as well as with a team. With my expertise,

I carry confidence with my skills and years of varied experience that can

sufficiently meet the required standards for you, your business and your

clients. Here are a few strengths and skills that I have obtained over the

years.

* Demonstrates outstanding problem solving, leadership and active

listening skills with comments and concerns with tact and ease

* Possesses an exceptional natural ability to build productive

relationships, resolve complex issues and build professional loyalty

* I enjoy meeting people and have an aptitude for dealing with the

public. I am able to answer questions, get to the root of issues, and

maintain a friendly and professional attitude at all times

* I take pride working with others in a team environment as well as

being capable of running things on my own when the situation calls for

it.

* Your working environment suits me as it's fast paced. I can work

quickly and effectively under a rushed deadline or tight schedules and

am flexible enough to change direction at a moment's notice when

needed

* Knowledgeable with NetSuite, Filemaker, Student Agent, Ownerville,

CRM, POS and Microsoft applications ie; Word, Excel, Visio, PowerPoint

and Quick Books, various database entry, multi-line phones, 4D, Soft

Phones (Dialer system) and TCluster. FedEx shipping and able to type

70 wpm.

Not only recognized by my management team and even my coworkers, I'm

excited at the possibility to apply my strengths to your company. I welcome

the opportunity to be able to review in person, my strengths that I can

bring to the table. Please don't hesitate to contact me for any further

questions and any additional info that you may require.

Sincerely,

Annamarie Norman

Work of experience

Nov 2014 - Present Torchmark/American Income Life

HR Manager/Recruiter

As a HR Manager and Recruiter for Torchmark/AIL, I provide employee

assistance for their Union benefit coverage, their enrollment process as

well as providing a mentorship during their extensive agent training. With

over 44,000 Unions nationally, I am updated daily on regulation and benefit

changes. In addition, I also do agent recruiting and interviewing.

Approximately 5 to 10 agents are required to be hired weekly to assist the

Union members with their benefit coverage. My success rate on qualified

candidates for hire started at 40% my first week and just 4 weeks later, I

have doubled my success rate to 80% and still rising. Due to my

improvement, I have received recognition for being the top Hiring Manager

in less than a month of employment.

May 2014 - Nov. 2014 Wolfgang Puck Coffee/Amenity Services

Client Account Manager

Here at WP Coffee and Amenity Services, I am the go-to for creating

and maintaining an estimated 500+ accounts a month. My focus is placing

electronic and phone orders for numerous hotels and distributors while

offering customer service and A/R support. My main two accounts are Amazon

and Office Depot. I supply products weekly for their websites, create

purchase orders, invoices and correspondence. On behalf of WP Coffee, I

hold weekly 1:1 phone meetings with Amazon and Office Depot's

representatives to strategize on growing weekly sales, maintaining product

supply and ways to offer the best customer and client support from small to

international businesses.

2013 (6 month Contract) IBridge LLC.

Intel. Data Analyst /Temporary Contractor

My focus as a Data Analyst for IBridge was around image capturing and

normalization; I processed legal correspondences and also data cleansing by

reformatting and verifying highly sensitive records for the power company,

PG&E. Though I solely worked independently, I had a team of 6 including

myself. The client's representatives and my team came together daily to

report on solutions, findings and constant daily changes with following

updates that they required of us. I achieved recognition from my supervisor

and co workers for my dedication and hard work by doubling and even

tripling my daily quota of documents that were captured

.

Dec. 2011 - July 2013 Alere Well Being

Service Delivery/Registration Intake

Working closely with special needs clientele and getting them involved

in with chemical dependency treatments. Reaching out to

S.E.S./mentally challenged populations nationwide for enrolling them

into chemical dependency support programs mean while working with

their various medical insurances and or employers while complying with

federal HIPAA regulations. I have achieved setting over 2,500

enrollments into the health program in one year and assisted half of

them, while in treatment, to become tobacco free.

2005-2011 United States Armed Forces - Marine Corps

Intelligence Analyst/Field Agent - 0231

I operated closely with Field Instructors, Squadron Leaders and

adolescent recruitment, while being trained with interviewing and

cultural based techniques, facilitation with analytic data that was

distributed for training purposes. Often reaching out to military

bases to organize meetings for various training a facilities.

2004-2010 Mrs. Clean Cleaning Services Seattle, WA

Customer Service Representative/ Office Administrator

As an employee of Mrs. Clean, I reached out with current and

prospective clientele for scheduling purposes, cash handling, and

marketing strategies as well as with any comments or concerns the

customers had. As an Administrator; I often used Microsoft Office for

emailing, memos and managed monthly/annual income records.

2007-2008 Acquaint Home Mortgage Mountlake Terrace, WA

Customer Service Representative/Receptionist

Serving as Office Support, I reached out 100-300 renting individuals

per day looking for homeowner status ship. A quarter of potential home

owners would show up in-person to discuss their home buying

opportunities. I was fortunate enough to meet with them in person

since our office was quaint. In return I brought them ease,

informational conversation when it came to discussing their first home

while winning their customer loyalty.

Education

2008-2010 ITT-Technical Institute

Everett, WA

AAS - Criminal Law & Justice

2001-2005 Shorewood High School

Shoreline, WA

High School Diploma - Graduated with Honors

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