Ricardo Gastaldello

**** ******** *** #*****

Rancho Cucamonga, CA 91739

Summary Multi-Lingual, MBA, highly motivated reliable individual with

background managing positions in the Insurance, Banking, Retail and

Phone 909-***-****

abg5ka@r.postjobfree.com

Service industries. Strong capabilities in solving problems with the

ability to work well under pressure in a creative environment.

Experience 2005-2009 Terminix International San

Francisco, CA

Branch Manager – Pest Control Company

• Responsible for managing a pest control branch in residential and commercial areas

generating 4 million dollars yearly revenue.

• Lead the branch sales team and directs day-to-day activities within the branch

• Implemented company programs, initiatives, current operational guidelines and

participated in recruitment, interviewing, hiring and training branch staff

• Monitored expenses and analyzed financial performance and budget of branch;

identified operational deficiencies and implemented plans for improvement.

• Monitored regulatory compliance with state and federal agencies.

• Reinforced service standards by conducting quality control training and inspections.

2001-2004 GE Financial Advisors - LTC San

Rafael, CA

Case Specialist – IBG Channel – Long Term Care Insurance

• Responsible for solving escalation problems regarding to licensing, commission,

compliance and process cycle time for Long Term Care Insurance.

• Managed and analyzed database warehouse reports for Strategic Accounts

• Facilitate Customer Care Calls with Strategic Accounts

• Identify and respond to escalations or constraints

• Lead and educate accounts regarding business compliance and procedures

1999-2001 GE Financial Assurance San Rafael, CA

Customer Service Representative

• Screen, follow up and process applications for Long Term Care Insurance.

• Process and maintenance of Long Term Care applications

• Basic accounting transactions

• Customer Service support for agents

1997-1999 La Dolce Vita Sausalito, CA

Retail Store Manager

• Managed specialty store in Sausalito. Variety of products as of wine, cigar,

imported ceramic and chocolate.

• Store sales increased in 50% first six months period trough diversification of

merchandise

• Managed daily operations

• Customer Service excellence

• Purchasing decisions, pricing, shipment, reports, database and inventory control

1994-1997 Bank Excel Economico Caxias do Sul – Brazil

Senior Bank Manager

• Loan supervisor, credit approval

• Debts financial plans

• Leader in sales on bank products as credit cards, insurance, leasing

• Open / Close account decisions

1994 Bank Excel Economico Caxias do Sul - Brazil

Bank Manager Assistant

• Support Manager in daily activities

• Take care of branch overflow

• Developed Excellence Management training course

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• 1990-1994 Bank Excel Economico Caxias do Sul – Brazil

Teller

• Customer Service

• Payments of bills on account, deposits and withdraw

• Bank products direct sales

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• 2000 - 2003

Education University of Phoenix Novato, CA - USA

• MBA (Master in Business Administration)

• 1989-1993 University of Caxias do Sul Caxias do Sul -

Brazil

• Bachelor PE / Sport Science

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