Suzanne Eileen Stokes

***** ****** **** *****, ***. # 5104

Houston, TX 77064

281-***-****

EMAIL: abg5hx@r.postjobfree.com

PROFESSIONAL SUMMARY

• Nine years Customer Service Experience

LK Jordan & Associates, Inc. (MAN Diesel & Turbo North America)

Receptionist

• Answer Large Switchboard, Directing Calls to appropriate Personnel Houston, TX

• Maintain Weekly Travel Schedule and Exchange Rate Schedule Jan 2014 - Current

• Booking Meetings and Maintaining Three (3) Conference Room Schedules

• Ordering Supplies & Maintaining Office Supplies and Supply Room and Kitchen Supplies,

stocking Conference Rooms. Maintain Conference Call-In Schedules and Booking Audio &

Video Conferences.

• Distributing Daily Mail to Appropriate Personnel. Preparing Invoices Received and Submitting

to Accounting Department. Preparing & Submitting Fed-EX – UPS Requests for Shipments.

• Assisting with Various Other Administrative Duties.

Associated General Contractor’s of America – Houston Chapter Houston, TX

Receptionist/Office Assistant Jan 2013 – Nov 2013

• Answer phones & Directing Calls to Appropriate Personnel

• Data Entry of Company Database for Membership Information

• Maintained Daily Schedules (Assisting Other Administrative Team)

• Weekly Construction Reports

• Assisted Education, Events and Marketing Directors with Membership Maintenance

• Worked on Various Projects as Needed by Management for Membership of Organization

The Clerkley Watkins Group, Inc. Houston, TX

Sr. Administrative Assistant Aug 2004 – Feb 2011

• Handled and coordinated travel arrangements for Both Principal and Project Architects in order to

perform inspections regarding various projects

• Maintained weekly and daily schedules

• Coordinate both with project and submitted reports with photographs to Owner’s, Contractors and

Project Team Members regarding the progress of the Project Status throughout the course of the

Project

• Assisted with accounting duties including payroll submittals

• Ordered and maintained office supplies for department

Schlumberger Oil Phase Houston, TX

Administrative Assistant Apr 2003 - Aug 2004

• Provided administrative support for Managers

• Notified company personnel of visitor arrival

• Screened and responded to incoming phone calls and emails

• Handled hard copy filing system

• Prepared weekly meeting minutes and engineering reports

Dr. Raina Patel M.D. & Dr. Janice Mudd, D.O. Houston, TX

Front Office Coordinator Jan 2001 - Feb 2003

• Answered incoming phone calls and assisted patients with scheduling appointments

• Handled inquiries by patients regarding their health insurance

• Interacted and dealt with insurance companies daily

• Performed ICD-9/CPT Coding that was used for patient billing and insurance purposes

• Assisted Insurance Analyst with all billing, invoicing and close-outs

• Managed all front office duties inventory and ordered supplies as needed

• Composed letters/reports as needed by Physician Specialists

First Community Credit Union Houston, TX

Switchboard Operator Aug 1999 – Jan

2001

• Answered incoming calls on a large scale switchboard for four locations

• Took detailed messages and directed calls to appropriate personnel

• Assisted customer service department with calls and special projects

• Typed reports and correspondence for managers and staff

Houston Grand Opera Company Houston, TX

Customer Service Representative June 1994 – Aug 1996

• Answered incoming phone calls into the Opera Company

• Booked and answered questions regarding upcoming opera seasons

• Performed sales calls to potential clients, and solicited donations for the yearly

Fundraising Campaign

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