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Project Manager Customer Service

Location:
New York, NY
Posted:
January 04, 2013

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Resume:

TERESA PALMIERI

**** ***** ******

New York, NY *0128

917-***-****

abg55i@r.postjobfree.com

PROFILE SUMMARY

A professional with over 10 years experience in Customer Service, Project

Management, and Purchasing and Procurement, currently freelancing as a

Residential Real Estate Appraiser.

RESIDENTIAL REAL ESTATE APPRAISER ASSISTANT

NJ Monastero & Associates (2010-Present)

. Licensed Residential Real Estate Appraisers Assistant responsibilities

include property inspection and appraisal report writing for co-ops,

condos and single family residences.

. Communicate with clients to determine scope of work.

. Schedule property inspections, research subject properties, and select

comparable sales to meet tight deadlines for appraisal write up

completion and submittal to mortgage lenders.

. Analyze market data and trends to establish property value.

. Proficient in appraisal software tools such as WinTotal, ACI, Geodata and

CompsInc.

JP MORGAN CHASE & CO

Associate, Investment Bank (2005-2008)

. Assisted in the development of an improvement process for purchasing and

procurement of all desktop hardware and fixed assets for the investment

bank.

. Processed and managed requisitions and purchase orders in Ariba.

Transmitted purchase orders to vendors and addressed all vendor and

shipping related issues.

. Interfaced with Ariba technical support team to customize hardware

purchasing system for the investment bank and provided stellar customer

service to end user departments.

COMPUTER SCIENCES CORPORATION, INC.

60 Wall Data Center Exit Project Manager at JP Morgan (2002-2005)

One of four implementation managers supporting a massive high profile

effort to relocate 1600 production servers to multiple other datacenter

locations.

Interface with clients to schedule server moves, and with build and

operations team to obtain technical dependencies and requirements for

successful server migrations.

Prepare weekly summary package containing all aspects of move.

Chair conference calls and update hotline pertaining to move.

On-site coordinator for move weekend.

Project Coordinator at JP Morgan (1999-2001)

Interfaced with centralized Project Office on behalf of the Equities

Project Management Team.

Responsible for Project Office reporting on project Service Level

Agreements and project status.

Worked with Project Managers to report on missed milestones and

schedule/budget variances.

Entered, tracked and modified projects in bank wide Global Project

Database.

Selected for the Technology Associates Program (TAP), a two-year management-

training program.

Help Desk Supervisor at JP Morgan (1997-1999)

Managed help desk of 8 operators supporting six JP Morgan business units,

including trading floor.

Responsible for staffing, scheduling and day to day supervision of

helpdesk.

Preparation of helpdesk statistics for senior management using Call

Management System.

SKILLS: MS Office: Excel, Word and Power Point, Outlook

EDUCATION: CUNY, BA in Psychology



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