Shaday M. Quinones

** ***** ******

Buffalo, NY *4215

716-***-**** or 352-***-**** abg4d2@r.postjobfree.com.

OBJECTIVE:

To obtain a position where my skills and abilities will benefit my growth as an individual and growth with

the company in a positive direction

HIGHLIGHTS:

People Skills, Customer Service Skills, Computer Skills (Microsoft Word, Excel Type 30 wpm,

Bilingual (Spanish), Detail Oriented, Organized.

EXPERIENCE:

Optimal Phone Interpreters

08/2010-09/2010

Bilingual Call Center Agent, Lake Mary, FL

4 Answer inbound calls as well as assist customers who have specific inquiries.

5 Provide personalized customer service of the highest level.

6 Connect Customer with the Correct Interpreter.

AutoTrader.com, Orlando, FL

02/2006 - 08/2008

Private Seller Support

7 Receive incoming customer support queue telephone inquiries and/or complaints.

8 Utilizes computerized systems to gather information, troubleshoot, track calls, enter or

confirm sales.

9 Investigates and resolves a variety of customer service problems.

Sam’s Club 6543, Carolina, PR

10/2004-11/2005

Cashier

10 Maintaining outstanding customer service.

11 Processing sales quickly, accurately and efficiently

12 Cash register operations

13 Safeguarding company assets.

EDUCATION:

Lorenzo Vizcarrondo /1998-2000

High School Diploma

REFERENCES: Available upon request

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