Customer Service Sales

Allison L. Brooks

**** ******** **** **.

Springfield, VA. 22151

Cell: 305-***-****

E-mail: abg4at@r.postjobfree.com

________________________________________________________________________

CAREER OBJECTIVE

Management - Seeking a challenging position in a dynamic environment that

focuses on building strategic relationships with clients and promotes

customer satisfaction while achieving personal and company goals.

QUALIFICATIONS

. Over 6 years of sales and customer service experience within the

travel industry and in diverse retail sales. Highly competitive self

starter, who is organized, disciplined, and goal oriented.

. Skilled at managing corporate accounts and providing travel

consultation.

. Excellent research, time management and problem resolution skills.

Experienced in providing written and oral presentations. Resourceful

and committed. Versatile and adaptable.

. Solid foundation in staff supervision and computer systems training.

. Flexible and patient under pressure; ability to meet challenges in an

ever-changing environment.

. Professional attitude essential to quickly establishing rapport with

clientele. Effectively communicate with people of all ages and

cultures; listen to determine need of customers before offering a

solution.

. Maintain excellent customer service skills and a proven record as a

top sales performer. Skilled in areas of order processing, inventory

control, and account management.

. Proficient with Sabre, Client Base, Amadeus software programs.

EDUCATION

. Alcorn State University (Dean's List Scholar 2000-2003)

. Attended Blue Cliff College of Therapeutic Massage (2004).

. 2005 Graduate from Florida Career College in Massage Therapy.

EMPLOYMENT

Am. Express Travel Central Vacations, Travel Agent New Orleans, LA.

'09-Current

. Developed and managed a Corporate and Leisure portfolio of customers

seeking cost-effective, knowledgeable travel consultation specifically

in the areas of flight arrangements, hotel accommodations, car

rentals, train tickets, cruises, resorts, tour packages, restaurants,

and excursions.

. Collaborated with vendors to promote exclusive travel packages offered

only through Company One Travel, encompassing resorts, cruise lines,

and tours through Sandals, Club Med, Beaches, Allegro, Carnival, Royal

Caribbean, Celebrity, Princess, Norwegian, Crystal Cruise Line,

Regent, and various All Inclusive Resorts throughout the Caribbean.

. Conducted comparative evaluations of worldwide travel markets and

trends to keep apprised of real time changes and global events

directly impacting travel schedules, the economic climate, and

consumer attitudes.

. Demonstrated skills as a capable travel consultant within a high-

volume sales environment during the busiest season spanning January

through September-- a time of strain for the world and the travel

industry; met challenges to meet a five-day sales quota in a four-day

workweek.

. Coordinated standard/electronic customer and vendor communications to

promote packages, close sales, confirm reservations, generate

itineraries and correspondence, process payments, and issue tickets.

. Processed special requests to provide general and special customer

populations with supportive services throughout all phases of travel

with ground, air, and ocean-bound vendors.

. Utilized Sabre, proprietary reservation system, Internet, and vendor

websites to research and report on pricing, availability, features,

hotel profiles, resorts, cruise lines, tour itineraries, geographical

facts, sightseeing tours, health issues, weather forecasts,

currencies, entry-requirements, travel advisories, and special events.

. Contributed to the workplace administratively from new employee

training to billing disputes and collections, authorized competitive

price adjustments, and negotiated exclusive wholesale arrangements

with vendors.

South Beach Cruises, Travel Agent/ Manager Miami, FL

'06-'08

. Handled sales inquiries, researched product databases, and provided

support to customers.

. Managed accounts and company funds valued over 50k in an extremely

fast paced environment.

. Shadowed store manager and attended sales meetings to learn about

travel specifications, sales support techniques, and strategies.

. Handled all aspects of bookings including airline, hotel reservations,

group tours, bus and cruise travel.

. Monitored and maintained inventory control records; also prepared

sales analysis reports.

Expedia Cruises, Travel Agent/ Asst. Team Manager Miami, FL '05-

'06

. Led sales effort by up-selling new packages while having a conversion

rate of over 80% which broadened the client base by 30%.

. Trained new personnel through hands-on mentoring to support technical

credentials.

. Maintained and managed hundreds of personal client documentation and

answered heavy inbound customer service calls with ease for multiple

high profile clients (Carnival Cruise, American Airlines, Hilton, and

many more).

. Handled all aspects of bookings including airline, hotel reservations,

group tours, bus and cruise travel.

. Interfaced directly with customers to manage travel close outs,

connections, and payment issuances.

PROFESSIONAL REFERENCES

Name Position/ Company Phone Number

Admiel Charlot Manager/ Co-Owner 305-***-****

South Beach Cruises

Stacey Rau Travel Central AMEX 504-***-****

Travel Agent

Katie Kalogeropoulos Travel Central AMEX 504-***-****

Office Administrator

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