JOANNE FINN

**** ***** *****

Lewiston, NY *****

716-***-****

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OBJECTIVE

Highly trainable and personable woman seeking an administrative

support position

EMPLOYMENT HISTORY

SPS Temporaries Buffalo, NY

1/10-5/10

Data Entry

Processed library books for SUNY Colleges and other colleges in

the US

Assisted librarians with cataloging library books into the data

base for the Library of Congress

Teletech Corporation Niagara Falls, NY

7/08-12/09

Customer Service Representative

Nearly two years experience providing customer service

assistance, resolving complex customer calls, data entry and

providing detailed instructions to customers regarding

issues with their analog to digital transition

Assisting customers with AARP enrollment

Alternative Rubber and Plastic Amherst, NY

5 /08-6/08

Administrative Assistant

Provided the General Manager with administrative assistance

including answering phones,

placing customer orders, correspondence with customers via phone,

e-mail, and fax to verify and track orders, set up shipping of

orders to customer with independent trucking companies, and

electronic and standard filing of all shipping invoices

Various School Districts in WNY

9/01-6/04

Substitute Teacher

Provided instruction with the day-to-day lessons as specified by

the absent teacher

including: teaching all core subject matter, providing

instructions to students, transferring elementary aged students

to and from other activities, and providing any additional

remedial assistance to students

SKILL ABILITY

Microsoft Word

Microsoft Excel

Microsoft Outlook

Typing (55 wpm)

Supervising

Problem Resolution

EDUCATION

Bachelor of Arts in Advertising Design BFA University of

North Texas State

Master's Science Elementary Education MS Niagara

University

Any gaps in my job history may be due to employment from another

field or lack of work.

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