Leslie Lazo

**** ******* **** *** # *** Irving, TX, 75061

817-***-****

abg3nc@r.postjobfree.com

Objective

To obtain an Office/Clerical position in which my customer service, personal, clerical and

general office skills will contribute to greater office efficiency and productivity

Education

2008 High-Tech Institute Irving, Texas Medical Assistant Diploma

2006 Winfree Academy High School at Irving

Certificates

Certified in Cardiopulmonary Resuscitation (CPR)

Work Experience

March 2009 - Present Aetna Better Health Insurance Dallas, TX

Customer Service Mentor

Aetna Better Health Managed Medicaid under Star program and Chip Program for the State of

Texas

Duties

Verify eligibility of insurance

•

Perform primary care physician’s changes

•

Provide service to inbound callers (members, providers, hospitals) regarding eligibility,

•

benefits, claims, complaints, authorizations.

Special Skills

• Bilingual: Fluent in English and Spanish languages

• Gems

• Power Point

• Excel

• Microsoft word

• Microsoft Outlook

• Qnxt

• Microsoft word (40+ wpm)

• Work at Home

Volunteer Work

Nuclear Medicine Technologist Irving, Texas

• Back office assistance, office administration, and patient reception

• General exam preparation/set-up

• Assisted doctor with minor medical procedures

• Scheduling Appointments

• Started IV’s

References

Available Upon Request

Contact this candidate