JEFFREY HARPER

**** ***** **. ***********, ** ***29. 502-***-****. abg3b5@r.postjobfree.com

Objective

Process management opportunity that utilizes my communication and analytical skills to

influence organizational growth and bottom line profitability.

achievements

Research Information and Analyze Options

Researched and discovered waste in laundry department system. Re-designed process and

saved company four hours of labor cost per shift, simplified procedure and improved turn-

around time.

Reallocated labor cost from laundry to floor technicians. Implemented new floor work

schedule and improved facility cleanliness and appearance while maintaining cost.

Manage People and Projects

Directed daily workflow through all departments. Achieved high first-time-through percentage

and was given direction of hot ticket jobs.

Evaluated employee performance and conducted improvement training. Developed and

promoted many employees to positions with increased responsibilities.

Extrapolate Essential Data

Successfully led process improvement team that proved production time could be improved by

changing material labeling. Designed large visible tags that could be viewed from the floor,

improving safety and process speed.

Frequently requested to evaluate real estate trends. Advised clients on pricing, presentation,

negotiating contracts and selection of service providers. Maintained independence for three

years in a weak real estate market.

Utilize Subject Matter Expertise to Influence Management Decisions

Forecasted the needs of two school corporation customers and maintained appropriate

inventory. Communicated to the customers those products which provided greatest profit, and

designed high-visibility placement. Established positive relationships with decision makers

and helped to secure both customers to five year contracts.

Proved that laundry department processing accuracy could be improved and time could be

reduced by changing intake procedure. Influenced management to change admissions

department procedures. Trained admissions employees to label articles uniformly. Reduced

grievances on lost articles, improved morale of employees and residents and decreased

processing time.

Effective Communication Throughout the Organization

Investigated abuse grievance. Compiled information for Human Resources department and

acted as initial liaison between company and Adult Protective Services. Performed and

documented counseling to suspected employees. Worked with Human Resources to remove

those employees from the facility. Proved company’s commitment to provide quality

workforce and resolve problems.

Successfully led direction of daily hot ticket. Provided technical layouts to all departments.

Communicated changes in production schedule. Involved outside vendors for special projects.

Trained staff on safety measures and company initiatives. Ensured company mission and

values were observed and followed.

Experience

2012-2014 Site Manager, ABM/Healthcare Services Group.

Provided leadership, planning, direction and organization to hourly maintenance and

housekeeping employees at multiple long-term care facilities.

2008-2012 Real Estate Agent, Semonin Realtors

Utilized entrepreneurial skill set to market real estate full time in a difficult market. Averaged

10 listings.

2005-2008 Account Manager, Coca-Cola Enterprises

Develop and pursue sales opportunities and account conversions to grow portfolio market

share in assigned territory.

1999-2002 Branch Manager, 5/3 Bank

Direct expansion of deposit and lending services. Hire, train and motivate staff to meet

individual and branch goals.

1992-1999 Production Manager, Queens Group, KY

Plan, schedule and oversee all production activities. Direct material handling through all

departments.

Education, military, and community

1997 Bachelor’s Degree, Indiana University Southeast

1988-1992 Veteran, Combat Radio Technician, Honorable Discharge, United States Army

2008-2011 Volunteer, Habitat for Humanity

2000-2001 Member, Rotary International

2001 Volunteer, Fund Raiser Louisville Zoo

2002 Guest Teacher, Jefferson County Public School Corporation

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