Technician Customer

Debra A. Peterson

*** ***** **.

Brockton, MA. **302

508-***-****

****************@*****.***

SUMMARY OF QUALIFICATIONS

. Problem Solver

. Enjoy my work and consistently greet customer with a smile

. Exceptional communication skills, self motivated and dependable,

Multiple task/detailed oriented

. Microsoft and computer skills and Great typing skills

EXPERIENCE

Atlantis Sports Club

Holbrook, MA

Front Desk Associate

2011 to

present

. Maintained quality service and customer satisfaction

. Managed phone calls for customers

. Responsible for sales and everyday running of the company

. Able to demonstrate initiative, exceptional organizational skills

and strong leadership

Gragil Associates

Pembroke. MA

Medical Code Specialist

2010 to 2011

. Recover the outstanding patient balances

. Handle all collections for assigned portfolio of physician clinics

(clinics vary in size)

. Correspond with insurance agencies, check mail, manage aging & credit

reports

. Set up payment plans and process credit card payments

. Ability to make SOFT collection calls to assigned clients

Successful track all record with medical collections

. Always meeting and exceed target collection goals

. Comfortable with an electronic billing process

Verizon

Braintree, MA

Operator Services, Fios Representative

2005 to 2009

. Responded to customer inquiries and problems by providing information

. Requested customer to others who can supply the necessary information

or service

. Conducted data base retrieval business, government and residential

clients

. Maintained quality service and customer satisfaction

. Monitored status of work orders and technician inquiries

W B Mason

Brockton, MA

Accounts Receivable

. Provided daily applications of cash receipts

2004 to 2005

. Review of accounts for accuracy

. Managed phone calls to customers if necessary

CERTIFICATIONS

Roger Williams University

Braintree, MA

A+ Network Technician

. Cisco CCNA / Fiber Optics

EDUCATION

Bridgewater State College

East Bridgewater, MA

. Bachelor in Education and Special Education

Contact this candidate