Khadija E. Nicholas

**** **** ******

Philadelphia PA 19146

215-***-****

abg1kd@r.postjobfree.com

QUALIFICATIONS SUMMARY

Skilled and dedicated professional with more than 15 years experience in supporting daily operational and

administrative functions also serving in various capacities of customer service.

• Demonstrated capacity to provide comprehensive support for lower/executive-level staff

• Highly focused and results-oriented in supporting deadline-driven operations

• Adept at developing relations between employees and management

• Able to identify goals, set priorities and resolve issues

• Maintain processes that improve accuracy and efficiency to achieve organizational goals

• Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)

PROFESSIONAL EXPER I E NCE

Ross Department Store Philadelphia PA

Mobile Store Protection Specialist 10/2013 to Present

• Build partnerships with store leadership and associates

• Maintain safe and secure environments

• Mi tigate Theft and Fraud

• Observe and communicate issues with internal/external theft

• Minimize operational shortage

• Lead team in performing daily responsibilities; coach associates in shortage reduction

• Secure Cash Office

Bankers Life and Casualty King of Prussia PA

Recruiter 7/2012 to 11/2012

• Inbound/Outbound Calls

1

• Review Resumes and evaluate experience

• Arrange and schedule appointments with Hi ring Managers

• Create/Maintain filing system

• Compile weekly invoices for salary and expenses

ADT Security Services Fort Washington PA

Sales Representative 10/2003 to 11/2007

• Inspect Homes for installation of security systems

• Develop plans to meet customers needs and proper coverage of Homes

• Train customers and families in safety at Home

• Monitor payments/create payment plans/Submit reimbursements

• Maintain and File confidential records

• Address complaints and resolve issues

• Train new employees

Prudential Insurance Company Fort Washington PA

Administrative Assistant 12/1989 to 04/2003

• Research, acknowledge and credit payments for medical forms

• Contact Bureau for ordering Motor Vehicle and Inspection Reports

• Order and set up medical kits for distribution

• Void and administer checks to vendors, agents and clients

• Issue rejection letters

• Adhere to procedures in handling confidential records

• Coordinate training and training materials

• Analyze forms for Company Compliance

Prudential Insurance Company Fort Washington PA

Mail Clerk 12/1987 to 1/1989

• Collect, Sort and deliver incoming/outbound and inter-departmental mail

• Prepare mail parcels for delivery

• Locate proper addresses and make corrections for misdirected mail

• Operate various mail delivery vehicles

• Operate mail meter machine for pre-paid stamping

2

EDUCATION

• Germantown High - Major/Business Philadelphia PA

• Professional Healthcare Institute - Medical Billing and Coding Melrose PA

• Philadelphia Institute of Science and Technology - Paralegal - Philadelphia PA

3

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